User's Guide

5.
When the cleanup is complete, select Reboot. Your player restarts and rebuilds its music
library.
Your player's firmware is reset to default settings
after you cleaned up your player's memory.
To format your player in Recovery Mode
If your player is still performing erratically after you have cleaned up your player's memory, format your
player.
1.
Turn off your player.
2.
Press and hold to turn on the player.
3.
When the Creative logo appears , press and hold until the Recovery Mode screen appears.
Three menu items are shown: Clean Up, Format All, and Reboot.
4.
To format your player, select Format All.
5.
When formatting is complete, select Reboot. Your player restarts and rebuilds its music library.
Warning!
Formatting your player erases all content on your player's memory and resets your player's firmware to
default settings. If possible, back up all data on your player before proceeding.
One of the following diagrams appears on the display. What does it mean?
Warning:
On your player, this icon animates when you are
transferring files. DO NOT disconnect your
player.
Disconnect the player only when file transfer is
complete, and the icon is static.
Your player's firmware is being upgraded.
Your player is resetting after a firmware
upgrade.
Your player is updating its files. This occurs after
you transfer files to your player and then unplug
your player from your computer.
The firmware is corrupted. Reload the firmware,
download a newer firmware version or contact
Customer Support Services (
www.creative.com/support).
My player stops responding or does not turn on. What do I do?

Make sure that your player is not locked. See Locking Your Player.

Your battery may need to be recharged. Charge your player's battery with the power adapter or
connect your player to your computer's USB port with the supplied USB cable.
Where can I get more information on Creative products?
Visit www.creative.com
for updates and downloads relating to all Creative products.
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