Technical data

B-2 Troubleshooting
7KHUHLVLQWHUIHUHQFHRQWKHWHOHSKRQHOLQHWKDWLVFRQQHFWHGWRWKHPRGHP
Cause It might be due to interference from a power source. monitor, printer, or other
computer cables.
Solution Try moving the telephone line away from any power source, monitor, printer, and
other computer cables.
7KHPRGHPRUFRPPXQLFDWLRQVVRIWZDUHIDLOVWRGHWHFWWKDWWKHUHPRWHXVHUKDV
KXQJXS
Cause The modem and communications software rely on the dial tone, busy tone, or a
silence period to detect that a remote user has hung up. This detection may fail
due to one of the following reasons:
❑ Your local telephone system does not generate the dial or busy tone when the
remote user hangs up.
❑ The period of silence the modem or communications software uses to detect
that the remote user has hung up, is not long enough.
❑ The modem or communications software cannot detect an unusual dial or
busy tone. For example, if you are connecting to a PABX system, the dial or
busy tone generated is different from the usual dial or busy tone.
Solution You can prompt the user to respond.
This may however result in a long delay before the communications software
responds to the remote user hanging up. To minimize this delay, try to modify the
following settings:
❑ Voice message recording time
❑ The number of prompts
❑ The time to wait for a response after prompting
mb5625.book Page 2 Tuesday, October 19, 1999 2:41 PM