Technical data

Troubleshooting B-1
B
Troubleshooting
This appendix provides some tips and strategies for resolving some of the problems you might
encounter while installing or using your modem.
Problems
Encountered
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Cause There may be an improper telephone line connection.
Solution Make sure the telephone cable is attached to the Telephone Line jack, and that
the phone set is connected to the Phone jack on your modem.
Check that all devices are switched on.
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Cause This may be due to line conditions in your area. Due to FCC regulations and/or
line conditions, it is not always possible to achieve the maximum data
transmission rate.
Solution Try moving the telephone line away from any power source, monitor, printer,
other computer cables and remove other telephone equipment from the line.
mb5625.book Page 1 Tuesday, October 19, 1999 2:41 PM