Operating Instructions and Installation Instructions

Troubleshooting C-3
For example, if you are playing DVD games or movies, make sure that you select the Auxiliary
device and select the Auxiliary device as your record source in Surround Mixer.
❑
If you have changed environments, make sure that your active sources are selected in
Surround Mixer.
No sound from the speakers.
Check the following:
❑
You have connected your speakers to your card's output.
❑
You have selected the correct source in the Mixer deck.
❑
If both the above conditions have been met and you still do not get any sound, click the
red
plus sign
above the
VOL
control and check whether the
Digital Output Only
check box is
selected. If it is, you are in the Digital Output Only mode and so must connect to digital
speakers to hear the sound from your audio card. See the section on Digital Output Only in
Surround Mixer’s online help for more information.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
❑
The speakers’ volume control knob, if any, is set at mid-range. Use Creative Mixer to adjust
the volume, if necessary.
❑
The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out
jack.
❑
There is no hardware conflict between the card and a peripheral device. See “Resolving I/O
Conflicts” on page C-7.
❑
The Speaker selection in the Main deck of Surround Mixer corresponds to your speaker or
headphone configuration.
❑
The
Original Sound
sliders in either or both the
Master
and
Source
tabbed pages of the
Environmental Audio applet are set to 100%.