User`s guide
Table Of Contents
- User’s Guide
- Creative Sound Blaster Audigy Platinum eX Creative Audio Software
- Contents
- Introduction
- About the Sound Blaster Audigy Card and external Audigy Drive
- Installing Hardware
- Installation Steps
- Step 1: Prepare the external Audigy Drive
- Step 2: Prepare your computer
- Step 3: Connect the Sound Blaster Audigy and Audigy Extension cards
- Step 4: Install the Sound Blaster Audigy and Audigy Extension cards
- Step 5: Install the external Audigy Drive
- Step 6: Connect the CD-ROM/DVD- ROM drive
- Step 7: Connect to power supply
- Connecting Related Peripherals
- Connecting Speaker Systems
- Connecting External Consumer Devices
- Positioning Your Speakers
- Installation Steps
- Installing Software
- Sound Blaster Audigy Applications
- Creative Sound Blaster Audigy Applications
- Creative Taskbar
- Creative Sound Blaster Audigy Online Quick Start (English only)
- Creative Sound Blaster Audigy Experience (English only)
- EAX ADVANCED HD™ Gold Mine Experience (English only)
- Creative Diagnostics
- Creative Surround Mixer
- Creative AudioHQ
- Creative WaveStudio
- Creative PlayCenter
- Creative Recorder
- Vienna SoundFont Studio
- Creative MiniDisc Center
- Creative RemoteCenter
- Creative Restore Defaults
- Using Applications
- General Specifications
- Troubleshooting & FAQ’s
- Problems Installing Software
- Problems with Sound
- Problems with File Transfers on Some VIA Chipset Motherboards
- Insufficient SoundFont Cache
- Problems With Joysticks
- Problems with Multiple Audio Devices
- Problems with Sound Blaster Live! Series or Sound Blaster PCI512 card
- Resolving I/O Conflicts
- Problems with Encore DVD Player (not included)
- Problems with Software DVD Player (not included)
- Problems with DV driver for Windows 98 SE/ 2000/Me/XP
- Problems with installing non- Creative applications
- Problems with Digital Devices
- Technical Support

Troubleshooting & FAQ’s B-4
To record an individual analog source:
❑ In the one-column record panel of Surround Mixer, make sure the recording source selected is Analog
Mix (Line/CD/TAD/Aux/PC).
❑ In the six-column panel, mute the analog sources that you do not want to record by clicking the Mute
check box to select it.
No sound from the speakers.
Check the following:
❑
You have connected your speakers to your card's output.
❑
You have selected the correct source in the Mixer panel.
❑
If both the above conditions have been met and you still do not get any sound, click the red plus sign
above the VOL control and check whether the Digital Output Only check box is selected. If it is, you
are in the Digital Output Only mode and so must connect to digital speakers to hear the sound from
your audio card. See the section on Digital Output Only in Surround Mixer’s Online Help for more
information.
No audio output when playing digital files such as .WAV, MIDI files or AVI clips.
Check the following:
❑
The speakers’ volume control knob, if any, is set at mid-range. Use Creative Mixer to adjust the
volume, if necessary.
❑
The powered speakers or external amplifier are connected to the card’s Line Out or Rear Out jack.
❑
There is no hardware conflict between the card and a peripheral device. See “Resolving I/O Conflicts”
on page B-11.
❑
The Speaker selection in the Main panel of Surround Mixer corresponds to your speaker or headphone
configuration.
❑
The Original Sound sliders in either or both the Master and Source tabbed pages of the EAX
ADVANCED HD™ Control Panel application are set to 100%.