User’s Guide Creative Sound Blaster Audigy Platinum eX Creative Audio Software Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
C re at ive E nd- U s er Sof t w a re L ic en s e A g ree m ent Ve rsion 2.5, July 2001 PLEASE READ THIS DOCUMENT CAREFULLY BEFORE INSTALLING THE SOFTWARE. BY INSTALLING AND USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE. PROMPTLY RETURN, WITHIN 15 DAYS, THE SOFTWARE, ALL RELATED DOCUMENTATION AND ACCOMPANYING ITEMS TO THE PLACE OF ACQUISITION FOR A REFUND.
9. Limitations on Using, Copying, and Modifying the Software Except to the extent expressly permitted by this Agreement or by the laws of the jurisdiction where you acquired the Software, you may not use, copy or modify the Software. Nor may you sub-license any of your rights under this Agreement. You may use the software for your personal use only, and not for public performance or for the creation of publicly displayed videotapes. 10.
disks on which the Software is furnished will be free of defects, as set forth in the Warranty Card or printed manual included with the Software. No distributor, dealer or any other entity or person is authorized to expand or alter this warranty or any other provisions of this Agreement. Any representation, other than the warranties set forth in this Agreement, will not bind Creative.
employees, employers, contractors and agents, and on any successors and assignees. Neither the Software nor any information derived therefrom may be exported except in accordance with the laws of the U.S. or other applicable provisions. This Agreement is governed by the laws of the State of California (except to the extent federal law governs copyrights and federally registered trademarks).
this agreement shall apply to Software acquired in the EU. This Agreement is the entire agreement between us, and you agree that Creative will not have any liability for any untrue statement or representation made by it, its agents or anyone else (whether innocently or negligently) upon which you relied upon entering this Agreement, unless such untrue statement or representation was made fraudulently. communications.
Declaration of Conformity Declaration of Conformity Declaration of Conformity According to the FCC96 208 and ET95-19, According to the FCC96 208 and ET95-19, According to the FCC96 208 and ET95-19, Manufacturer /Importer’s Name: Manufacturer /Importer’s Name: Manufacturer /Importer’s Name: Creative Labs, Inc. Creative Labs, Inc. Creative Labs, Inc. Manufacturer /Importer’s Address: 1901 McCarthy Boulevard Milpitas, CA.
Contents Introduction Welcome to high-definition digital audio entertainment.............................................................. i What is EAX ADVANCED HD™? ............................................................................................ ii CreativeWare ................................................................................................................................ iii In Your Package........................................................................................
Step 5: Install the external Audigy Drive .................................................................................. 2-6 Step 6: Connect the CD-ROM/DVD-ROM drive .................................................................... 2-6 Step 7: Connect to power supply ............................................................................................... 2-7 Connecting Related Peripherals ..........................................................................................................
Vienna SoundFont Studio........................................................................................................................ 4-6 Creative MiniDisc Center........................................................................................................................ 4-7 Creative RemoteCenter............................................................................................................................ 4-7 Creative Restore Defaults........................................
Playing MP3 songs with EAX ADVANCED HD™ ............................................................... 5-6 Mixing MP3 songs...................................................................................................................... 5-6 Gaming Reference.................................................................................................................................... 5-7 Enjoying EAX ADVANCED HD™ support ...........................................................................
C Technical Support Knowledgebase ....................................................................................................................................... C-1 Webchat*................................................................................................................................................. C-2 eMail†...................................................................................................................................................... C-2 Telephone*† ......
Introduction
Introduction Welcome to highdefinition digital audio entertainment Thank you for purchasing Sound Blaster Audigy Platinum eX, which consists of the Sound Blaster Audigy card, Audigy Extension card, the external Audigy Drive and the IR remote control. It is the most complete high-definition digital audio entertainment solution available.
What is EAX ADVANCED HD™? EAX ADVANCED HD™ technology delivers advanced audio functionality and performance, adding sophisticated audio processing capabilities, interactive and high-definition sound to digital entertainment. EAX ADVANCED HD™ technologies are implemented across a range of audio hardware solutions, system software, application software, and application programming interfaces (APIs) from Creative.
CreativeWare CreativeWare is a post-purchase programme that adds new features, enhancements and additional functionality to Creative’s upgradeable products. With CreativeWare, you can always be sure of having the best digital entertainment experience because: - You can easily upgrade your Sound Blaster Audigy card with the latest features, device drivers, and applications. - You can personalize the functions on your Sound Blaster Audigy card.
System Requirements Sound Blaster Audigy card and external Audigy Drive ❑ Genuine Intel® Pentium® 266 MHz, AMD® K6 300 MHz or faster processor ❑ Intel, AMD or 100% compatible motherboard chipset ❑ Windows 98 Second Edition (SE), Windows Millennium Edition (Me), Windows 2000 or Windows XP ❑ 64 MB RAM (128 MB highly recommended) ❑ 600 MB of free hard disk space ❑ Available PCI 2.
Getting More Information Refer to the Sound Blaster Audigy Online Quick Start and the various online Help files for detailed information on Creative applications. The Sound Blaster Audigy Experience, an online demo, gives you an interactive introduction to Sound Blaster Audigy and demonstrates the card’s capabilities. More Help View the contents of the Sound Blaster Audigy Installation CD for additional demonstrations, libraries and other software. Visit the www.europe.creative.
About the Sound Blaster Audigy Card and external Audigy Drive 1 This chapter gets you ready to install the Sound Blaster Audigy hardware Audigy card and the connectivity of the card.
About the Sound Blaster Audigy Card and external Audigy Drive What You Need Before you begin installation, be sure that you have these: External Audigy Drive In addition, you will also need an available PCI slot and another adjacent available slot on your computer.
Your Sound Blaster Audigy Card A jack is a one-hole connecting interface whilst a connector consists of many pins. Your audio card has these jacks and connectors that allow you to attach a wide variety of other devices: CD Audio connector (CD_IN) Connects to the Analog Audio output on a CD-ROM or DVD-ROM drive using a CD audio cable. Telephone Answering Device connector (TAD) Provides a mono connection from a standard voice modem, and transmits microphone signals to the modem.
Your Audigy Extension Card Your Audigy Extension card has these ports and connectors that allow you to attach other devices: Internal SB1394 port Connects to the Internal SB1394 connector on the Sound Blaster Audigy card. Power supply connector Connects to the power splitter cable for connection to the system power supply unit. SB1394 Extension port Connects to the 6-pin SB1394 connector on the Audigy Extension cable.
Your External Audigy Drive • To connect your existing computer headphones and microphone to the external Audigy Drive, use a 3.5 mm minijack to ¼” jack adapter. • Set the gain level of the Mic In 2 jack to the minimum before connecting or turning on a microphone, especially if you are using headphones. The front panel of your external Audigy Drive has these jacks, connectors and controls: RCA Auxiliary In jacks Connects to consumer equipment such as VCRs, TVs and CD players, via RCA Auxiliary outputs.
Adjusting Headphones Volume and Microphone Gain You can adjust the headphones volume and microphone gain in two ways. Using the Audigy Drive control knobs On the front panel of the external Audigy Drive, turn the respective control knob: ❑ Counterclockwise to decrease the headphones volume or microphone gain. ❑ Clockwise to increase the headphones volume or microphone gain.
Using Creative Surround Mixer To install Surround Mixer and other applications, see “Installing Drivers and Applications” on page 3-2. • For best effects, set the headphones volume and microphone gain levels to 75% in Surround Mixer, and then use the external Audigy Drive’s control knobs to make further adjustments. • If you set the headphones volume or microphone gain levels to 0%, or mute them in Surround Mixer, you will hear no sound if the external Audigy Drive’s control knobs are set to the maximum.
2 Installing Hardware This chapter tells you how to install the Sound Blaster Audigy Platinum eX hardware.
Installing Hardware Installation Steps Step 1: Prepare the external Audigy Drive 1. Stick the four rubber feet to the underside in each corner of the external Audigy Drive as shown in Figure 2-1. 2. Place the external Audigy Drive near your computer. Turn off the main power supply and disconnect your computer’s power cord. Systems using an ATX power supply unit with soft power off may still be powering the PCI slot. This can damage your audio card when it is inserted into the slot.
Step 2: Prepare your computer Remove any existing audio card or disable the onboard audio. For more information, see “Problems with Multiple Audio Devices” on page B-9. Step 3: Connect the Sound Blaster Audigy and Audigy Extension cards 1. Turn off your computer and all peripheral devices. 2. Touch a metal plate on your computer to ground yourself and to discharge any static electricity, and then unplug the power cord from the wall outlet. 3. Remove the computer cover. 4.
2. Connect the power splitter cable to the Audigy Extension card. Black triangle on the cable* J4 J3 Internal SB1394 cable Red-colored wire* Sound Blaster Audigy card 1 2 To system power supply unit 1 Power splitter cable J2 AUD_EXT/Joystick cable Audigy Extension card *Alignment markers to assist you in installing the hardware Figure 2-3: Connecting the Sound Blaster Audigy and Audigy Extension cards.
Step 4: Install the Sound Blaster Audigy and Audigy Extension cards Do not force the audio card into the slot. Make sure that the gold finger PCI connector on the Sound Blaster Audigy card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot. If it does not fit properly, gently remove it and try again. 1. Align the Sound Blaster Audigy card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-4. 2.
Step 5: Install the external Audigy Drive 1. Attach the SB1394 connector on the Audigy Extension cable to the SB1394 Extension ports on the Audigy Extension card and external Audigy Drive as shown in Figure 2-6. 2. Attach the 44-pin DB connector on the Audigy Extension cable to the Audigy Extension connectors on the Audigy Extension card and External Audigy Drive. 3. If you are installing a joystick or a MIDI device, connect the Joystick/MIDI connector on the Audigy Extension cable to the device.
Step 7: Connect to power supply 1. Replace the computer cover. 2. Plug the power cord back into the wall outlet, and turn on the computer. To connect your Sound Blaster Audigy and Audigy Extension cards to other devices, see “Connecting Related Peripherals” on page 2-8. If the Audigy Extension cable is too long, coil it. To install drivers and software, refer to “Installing Drivers and Applications” on page 3-2.
Connecting Related Peripherals Sound Blaster Audigy Platinum eX will give you endless hours of listening pleasure. Figure 2-8 shows you how to connect related peripherals to your Sound Blaster Audigy Platinum eX to optimize your enjoyment. Analog/Digital Out jack Analog Mode (default): Connects to Center and Subwoofer channels. Digital Mode: Connects to digital speakers*, MiniDisc or DAT via minijack-to-DIN cable.
Recording and Content Authoring with external Audigy Drive Connecting IEEE 1394 compatible devices with SB1394 connector Digital devices such as DAT recorders Watching DVD Movies with Creative SoftPC-DVD and Creative or Cambridge SoundWorks line of speaker systems MiniDisc player Creative or Cambridge SoundWorks line of speaker systems Analog devices such as CD or tape players Digital video camcorder External Audigy Drive Dolby Digital (AC-3) SPDIF In IEEE 1394 hard disk Digital DIN via Mini-DIN-t
Connecting Speaker Systems If you are playing games in Windows 98 SE MS-DOS mode (pure DOS mode), you must: • Make sure the CD Audio connector on the Sound Blaster Audigy card and the Analog Audio connector on the CDROM or DVD-ROM drive are connected. • In addition, if you get distorted sound, do not connect the CD SPDIF connector on the Sound Blaster Audigy card to the Digital Audio connector on the CD-ROM or DVD-ROM drive.
Connecting External Consumer Devices Dolby Digital Decoder/Amplifier Analog/Digital Out jack 3.5mm(mono)-toRCA cable Dolby Digital (AC-3) SPDIF In Connects to the Audigy Extension card. Line Out Rear Out Sound Blaster Audigy card Discrete 6-channel Amplifier 3 pairs of 3.5 mm (stereo)-to-RCA cable Analog Front, Rear and Center/ Sub Inputs Tip : Left / Center channel Ring : Right / Subwoofer channel Additional information for advanced users: For connection to Center and Subwoofer channels using a 3.
Positioning Your Speakers If you are using four speakers, place them so that they form the corners of a square with you exactly in the center (Figure 2-12) and that they are angled toward you. Be sure that the computer monitor is not blocking the path of your front speakers. You may want to adjust the relative positions of the speakers until you get the audio experience you like best. If you have a subwoofer, place the unit in a corner of the room for the best bass experience.
3 Installing Software This chapter tells you how to install the Sound Blaster Audigy Platinum eX software.
Installing Software Installing Drivers and Applications During the installation process, Windows 98 SE users may be prompted to insert the Windows 98 SE installation CD into the CD-ROM drive. Insert the installation CD into the CDROM drive and then click the OK button. Installing Ulead VideoStudio Application You need to install device drivers and applications to use Sound Blaster Audigy Platinum eX. To install these drivers and the bundled applications, use the following instructions.
Windows 98 Second Edition 1. 2. 3. 4. 5. 6. 7. 8. Connect your digital video (DV) camcorder to the Sound Blaster Audigy card and turn it on. If prompted, insert the Windows 98 SE CD into the CD-ROM drive and click the OK button. If a Version Conflict message appears, click the Yes button to continue the installation. Insert the Ulead VideoStudio installation CD into your CD-ROM drive. Follow the instructions on the screen to complete the setup.
Uninstalling Applications You may at times need to uninstall and then reinstall the applications to correct problems, change configurations, or make version upgrades. The following instructions tell you how to uninstall the applications in all Windows operating systems. 1. Insert the Sound Blaster Audigy Installation CD into your CD-ROM drive. The disc supports Windows AutoPlay mode and starts running automatically. If not, see “Problems Installing Software” on page B-2. 2.
6. Follow the instructions on the screen to complete the installation of the applications. Updating Windows 2000 (Service Pack 2) Windows 2000 now provides better support for AC-3 SPDIF output (non-PCM through waveOut) for software DVD viewing. Click the website address below to go to Microsoft’s Windows 2000 web site to download the Windows 2000 Service Pack 2 to enjoy this support and to fix other issues in the Windows 2000 OS. http://microsoft.com//windows2000/default.
4 Sound Blaster Audigy Applications This chapter tells you how to get the most out of your Sound Blaster Audigy.
Sound Blaster Audigy Applications Creative Sound Blaster Audigy Applications The applications included with Sound Blaster Audigy may differ from the ones described here. Sound Blaster Audigy also comes with third party applications. Creative Taskbar Sound Blaster Audigy is supported by a full range of applications to help you get the most from your audio card.
Creative Sound Blaster Audigy Online Quick Start (English only) Creative Sound Blaster Audigy Experience (English only) This is a good starting point from which you can learn about Sound Blaster Audigy. The online Quick Start consists of several interactive and informative demos that feature different aspects of Sound Blaster Audigy, like experiencing digital music and digital gaming, watching movies, connecting speakers and performing tasks.
Creative Surround Mixer To restore Surround Mixer to its original settings, click Start -> Programs-> Creative -> Sound Blaster Audigy -> Creative Restore Defaults. Creative Surround Mixer is the main application to use for the following tasks: ❑ Testing speakers ❑ Applying EAX ADVANCED HD™-enabled audio effects ❑ Mixing sounds from various audio input sources ❑ Setting audio effects Surround Mixer has two modes.
SoundFont Control SoundFont Control allows you to configure MIDI banks with SoundFont, DLS, Wave and instrument files, as well as set the caching algorithm and space. For more information and usage details on SoundFont Control, refer to its Online Help. Device Controls Device Controls lets you configure various features of your audio devices. Device controls also allows you to select the sampling rate of your SPDIF output and enable the SPDIF Bypass feature for your digital inputs and outputs.
Creative WaveStudio Creative WaveStudio allows you to perform the following sound editing functions easily: ❑ Play, edit, and record 8-bit (tape quality) and 16-bit (CD quality) wave data ❑ Enhance wave data or create unique sounds with various special effects and editing operations such as reverse, echo, mute, pan, cut, copy, and paste ❑ Open and edit several audio files at the same time ❑ Open Raw (.RAW) and MP3 (.
❑ Assign up to four MIDI controller bars to send real time controller messages to your MIDI synthesizer. If you are a beginner, start by plugging a microphone into your Sound Blaster Audigy card, and sampling your voice. With Vienna SoundFont Studio you can create an instrument and place the sample to allow you to pitch-shift your voice up and down the keyboard. Next, you can try to apply an articulation effect like Filter, to change your voice.
5 Using Applications This chapter tells you which applications to use for content creation, gaming and entertainment purposes.
Using Applications Sound Blaster Audigy offers you high-quality multimedia playback, digital entertainment, content creation capability, Internet entertainment and gaming. The following pages tell you which applications would best suit your needs. Multimedia Playback Watching DVDs Some software DVD decoders/ players cannot decode up to 5.1 channels, but can support SPDIF output. In such cases, enable the SPDIF output function to allow Sound Blaster Audigy to decode the Dolby Digital signal.
Playing MP3 or WMA files Creative PlayCenter supports and plays MP3 and WMA files. Playing back Wave and CD Audio files Use Creative PlayCenter to play back both Wave and CD Audio files. WAV is the format for digital audio files on the Windows operating platform. CD Audio refers to audio compact discs that can be played on your CD-ROM drive. Playing MIDI files MIDI (*.MID) is a music format that uses a synthesizer for playback.
Content Creation Organizing SoundFont banks Sound Blaster Audigy bundles many SoundFont banks that contain instrument sounds you can use. Use Vienna SoundFont Studio to organize and customize the instruments. Applying voice effects When singing and recording your own songs, you can enhance your voice, or even add special effects. You can do this with EAX ADVANCED HD™ Control, which can be accessed from Creative Surround Mixer.
Advanced Content Creation Recording multitracks with ASIO You can create a home music studio using Cubasis VST. It lets you put together your own productions consisting of multiple music tracks from a MIDI Synthesizer (internal or external), your guitar or external musical instrument (Line-In), a digital device (SPDIF), or a microphone. ASIO support allows you to create all these with amazingly low latency (solving multi-track sync issues).
Creating multiple effects Sound Blaster Audigy comes with a variety of effects that are programmable. You can literally create thousands of reverb and other special effects in EAX ADVANCED HD™ Control, which can be accessed from Creative Surround Mixer. Creating and playing back SoundFonts With Creative's SoundFont technology, you have limitless sound creation possibilities for use with your own music.
Gaming Reference Enjoying EAX ADVANCED HD™ support Enjoy the many EAX ADVANCED HD™ titles designed by top game developers, which immerse you in realistic environments. Visit www.eax.creative.com for a full list of compatible titles. Enjoying DirectSound3D support DirectSound3D (DS3D) games are supported on your Sound Blaster Audigy. You can hear sounds positioned in 3D space that enhance your game experience. Enjoying A3D 1.
Customizing environments for non-3D games You can create customized environments for your non-EAX ADVANCED HD™ games using the EAX ADVANCED HD™ Control panel, which can be accessed from Creative Surround Mixer.
A General Specifications This section displays the specifications of your Sound Blaster Audigy card, Audigy Extension card and external Audigy Drive.
General Specifications This section lists the specifications of your Sound Blaster Audigy card, Audigy extension card and external Audigy Drive. Features PCI Bus Mastering ❑ PCI Specification Version 2.
Professional Digital Audio Processing ❑ Supports Sony/Philips Digital Interface (SPDIF) format input signal of up to 24-bit/96 kHz quality ❑ SPDIF output up to 24-bit resolution at selectable sampling rate of 44.
Creative Multi Speaker Surround™ (CMSS™) ❑ Multispeaker technology ❑ Upmixes mono or stereo sources to 5.1 channels ❑ Professional-quality panning and mixing algorithm SB1394™ Compatibility ❑ Compliant to IEEE 1394a specification ❑ Supports data rates of 100, 200, and 400 Mbps ❑ Supports up to 63 IEEE 1394 compatible devices in a daisy-chain configuration Connectivity Sound Blaster Audigy card Audio Inputs ❑ ❑ ❑ ❑ ❑ ❑ Audio Outputs ❑ ANALOG/DIGITAL OUT via 4-pole 3.
SB1394 Interfaces ❑ One 2 x 5 pin Internal SB1394 connector on card for connection to the Audigy Extension card ❑ One 6-pin SB1394 connector/port on rear bracket The 6-pin SB1394 connector/ port has a 2 watt maximum power output. Connect only one high power usage device such as an IEEE 1394 hard disk and CD-RW drive to this port unless it is self-powered.
❑ One shared line-level analog Line/Microphone input (Line-In 2/MicIn 2) via ¼” stereo jack. Shared input selectable via knob.
B Troubleshooting & FAQ’s This section provides solutions to problems you may encounter during installation or normal use.
Troubleshooting & FAQ’s This appendix provides solutions to problems you may encounter during installation or normal use. If you have a technical problem with this product, you may wish to consult our self-help tool “Knowledgebase” for on-line troubleshooting and solutions. (www.europe.creative.com/support). Problems Installing Software The installation does not start automatically after the Sound Blaster Audigy Installation CD is inserted. The AutoPlay feature in your Windows system may not be enabled.
Problems with Sound There is unexpected excessive environmental sound or effects when an audio file is played. The last selected preset is an inappropriate environment for the current audio file. To switch to an appropriate environment: 1. Double-click the EAX ADVANCED HD™ Control Panel icon in AudioHQ. 2. In the Environment box, click the down arrow to select (No effects) or an appropriate environment. No sound from the headphones.
To record an individual analog source: ❑ In the one-column record panel of Surround Mixer, make sure the recording source selected is Analog Mix (Line/CD/TAD/Aux/PC). ❑ In the six-column panel, mute the analog sources that you do not want to record by clicking the Mute check box to select it. No sound from the speakers. Check the following: ❑ You have connected your speakers to your card's output. ❑ You have selected the correct source in the Mixer panel.
No audio output when playing audio CDs or DOS games that require a CD-ROM. To solve this problem: ❑ Make sure the Audio connector on the CD-ROM drive and the CD In connector on the audio card are connected. ❑ Enable digital CD playback: For Windows 98 SE 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the Multimedia icon. 3. In the Multimedia Properties dialog box, click the CD Music tab. 4.
For Windows 2000 and Windows XP 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel dialog box, double-click the System icon. 3. In the System Properties dialog box, click the Hardware tab. 4. Click the Device Manager button. 5. Double-click the DVD/CD-ROM drives icon. Your computer drives will appear. 6. Right-click the disk drive icon. A menu will appear. 7. Click Properties. 8.
Problems with File Transfers on Some VIA Chipset Motherboards After you install the Audigy card on a VIA chipset motherboard, you may have the slight chance of seeing one of the following: When transferring large amounts of data, the computer stops responding (‘hangs’) or restarts itself, OR Files transferred from another drive are incomplete or corrupted. These problems appear in a small number of computers, which contain the VIA VT82C686B controller chipset on their motherboards.
• obtaining the most current BIOS for your motherboard from the manufacturer’s web site*. *Content in these web sites is controlled by other companies. Creative bears no responsibility for information or downloads obtained from them. This information is provided only as a convenience to you. Insufficient SoundFont Cache The trade-off of a smaller SoundFont file is its lower sound quality. Problems With Joysticks There is insufficient memory to load SoundFonts.
4. Double-click Sound, Video And Game Controllers, and then select Creative Audigy Gameport (Creative Game Port for Windows 2000). 5. Click the Properties button. 6. In the Properties dialog box: If you have an Original Configuration (Current) check box: • Clear the check box to disable it. If you have a Disable In This Hardware Profile check box: • Make sure that the check box is selected to disable it. 7. Click OK to restart Windows and for the change to take effect.
Alternatively, during the installation of your Sound Blaster Audigy card, do the following: ❑ If your computer detects an installed Sound Blaster Live! Series or Sound Blaster PCI512 audio card, a message box recommending that you completely uninstall and remove the older audio device will appear. Click the Yes button and follow the instructions on the screen to complete the removal of the old audio device. Remove the old audio card from your computer.
Problems with Sound Blaster Live! Series or Sound Blaster PCI512 card Sound Blaster Live! or Sound Blaster PCI512 applications are not working. Other than normal playback and recording function, older audio devices may not work well when Sound Blaster Audigy is installed. To solve this problem: Uninstall and remove the older card from the computer. Otherwise, you can choose to disable the Sound Blaster Live! or Sound Blaster PC512 card: 1. Click Start -> Settings -> Control Panel. 2.
If you still do not know which card is causing the conflict, remove all cards except the audio card and other essential cards (for example, disk controller and graphics cards). Add each card back until Device Manager indicates that a conflict has occurred. You can also refer to the Troubleshooting section in the online Help of Windows 98 SE/ Me. To resolve hardware conflicts in Windows 98 SE: 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the System icon. 3.
Problems with Software DVD Player (not included) Changing audio configuration (for example, switching from 6-channel mode to SPDIF Output mode or vice versa) while watching a DVD movie does not seem to work, even though all settings in the software DVD player and in Surround Mixer are correct. Problems with DV driver for Windows 98 SE/ 2000/Me/XP The DV camcorder is not working properly. The 1394 MSDV driver does not run on Windows XP To solve this problem: Close and restart the software DVD player.
Problems with installing nonCreative applications A Hardware Installation error message appears on a Windows XP operating system when nonCreative applications are being installed. At the time of this product's release, Microsoft strongly encouraged companies to submit their hardware solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft certification, a warning message similar to the one below appears.
To solve this problem: 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the AudioHQ icon. 3. In the AudioHQ window, double-click the Device Controls icon. 4. Click the Sampling Rate tab. 5. Click the required sampling rate from the Digital Output Sampling Rate list.
Technical Support We are committed to giving you the best products aswell as the best service by providing you with a comprehensive suite of eService options complemented by telephone support. With Creative's eService strategy, we deliver the best possible customer experience using our multilingual Customer support portal, interactive chat, email support and our self-service knowledgebase. The European support area on our website at www.europe.creative.
Webchat* Creative's interactive TextChat enables you to contact our Technical Support team through a real-time chat facility. Additional features, such as web page pushing, collaborative browsing and file and brochure exchange, transform your chat session into a fully interactive support experience.
If You Have a Problem Please retain all contents including packaging and proof of purchase until you are fully satisfied with your product. If you have a problem installing or using your Creative product, please use the Creative eServices and/or telephone support for assistance.
Returning a product for repair ❑ Creative Labs requires that all returns for repair/replacement must first be issued with an authorisation number, therefore you need to contact Technical Support to receive this number. ❑ Technical Support will communicate how to return the product in question for repair/replacement. ❑ You should only return the hardware item in question and return it to the address provided by Technical Support. Please retain all software, accessories and the original packaging.
Limited Warranty Creative Labs (Ireland) Limited (“Creative”) warrants to you, the original buyer and holder of this warranty, as it stands in the accompanying warranty card, that the hardware product will be free of defects in materials and workmanship for a period of two (2) years after the date of purchase, or such other period as may be expressly specified by Creative or required by applicable law (“Warranty Period”).
Creative European Contact Centre CREATIVE LABS (IRELAND) LTD., Technical Support Department, Ballycoolin Business Park, Blanchardstown, Dublin 15, Ireland.
