Installation guide

Installation Guide
Creative DSL PCI 7430
RFC 2364
Page 84 of 98
3.3.3 Troubleshooting
If you have completed the Creative DSL PCI 7430 installation procedures and your DSL
connection is not operational, then refer to the following guidelines for assistance in getting your
DSL PCI 7430 connection up and running.
Questions & Answers
1
Why isn’t there a Diagnostic Icon on the Taskbar?
q Restart your PC to allow all new setup to be effective.
q Make sure the correct drivers are installed for the Windows operating system’s used.
q Delete the drivers and try the installation again.
2
Why doesn’t my Creative DSL PCI 7430 achieve DSL connection?
q Right click on the ‘Diagnostic Tools’ and select Connect option to get connection.
q Make sure the RJ-11 cable is properly installed between the Creative DSL PCI 7430 and
the DSL service ready phone line.
q Restart your PC to allow all new setup to be effective.
3
Why is my Creative DSL PCI 7430 constantly trying to negotiate a connection – with
blinking yellow panels – but failing to reach DSL connection?
q Select Disconnect from the Diagnostic Tools then try to reconnect.
q Restart the PC system and try to reconnect.
q Examine the RJ-11 connectors and cable for any deterioration.
q Ensure the wiring for your DSL service has not been altered recently.
q If condition changes throughout the day, there is a possible problem with line noise. Install
microfilters to the phone lines.
q Ensure there are no appliances near the PC system introducing noise into your DSL service
line.
q Power down the PC system and re-seat your Creative DSL PCI 7430.
4
Why is my Creative DSL PCI 7430 achieving DSL connection - but can’t reach the
Internet?
q Make sure the service connection address is connect.
q Can you PING the Internet? To run the PING command, Open DOS and type:
<C:\Windows\PING Gateway Address (e.g. C:\Windows\Ping www.microsoft.com)
q Ping Connects? If Yes, then upgrade the Internet browser or check the ‘Option’ settings for
your Internet browser.
q Ensure your Internet browser is configured correctly – check your browser documentation.
5
Must TCP/IP be loaded for Bridged Ethernet protocol?
q Yes. Please carry out the TCP/IP installation procedure before loading the Creative DSL
PCI 7430 driver.
6
Driver installation resulted in unexpected errors or warnings, and you can’t connect.
q Verify which version of Microsoft Windows is loaded in the PC system.
q Perform the Creative DSL PCI 7430 driver removal procedure
q Install the Creative DSL PCI 7430 device driver again.