User guide

Troubleshooting 42
To solve the problem:
1. In Surround Mixer’s Mixer deck, make sure the source bein
g
pla
y
ed is unmuted, that is, enabled.
2. Select the same source as the record source.
For example, if
y
ou are pla
y
in
g
DVD
g
ames or movies, in Surround Mixer, unmute the Auxiliar
y
device
and select the Auxiliar
y
device as
y
our record source.
T
If
y
ou chan
g
e environments,
g
o to Surround Mixer and unmute
y
our active sources.
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Check the following:
• Speakers are correctl
y
connecte to
y
our audio card's output.
• You have unmuted the correct source in Surround Mixer.
If both these conditions have been met and
y
ou still do not have sound, click the red plus si
g
n above the
VOL control. If Di
g
ital Output Onl
y
is selected,
y
ou are in Di
g
ital Output Onl
y
mode and must connect
to di
g
ital speakers to hear the sound from
y
our audio card.
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Possible causes:
T
Speaker volume (if an
y
) is not set properl
y
.
T
External amplifier or speakers are connected to the wron
g
j
ack.
T
Hardware conflict.
T
Speakers selection in the Environment deck of Surround Mixer is incorrectl
y
selected.
T
Ori
g
inal Sound in either the Master or Source tab pa
g
es of Environmental Audio is set at or near 0%.
Check the following:
T
Speakers’ volume control, if an
y
, is set at mid-ran
g
e. Use Creative Mixer to ad
j
ust the volume, if
necessar
y
.
T
Powered speakers or external amplifier are connected to the card’s Line Out or Rear Out
j
ack.
T
No hardware conflict between the card and a peripheral device. See “I/O Conflicts” on pa
g
e 45.
T
Speakers selection in the Environment deck of Surround Mixer corresponds to
y
our speaker or
headphone confi
g
uration.
T
Ori
g
inal Sound in either/both the Master and Source tab pa
g
es of Environmental Audio is set to 100%.
SBLMPC.book Page 42 Sunday, September 17, 2000 2:35 PM