User`s guide

16
If You Have a Problem
Please retain all contents including packaging and proof of purchase until you
are fully satisfied with product.
If you find that you have a problem with your Creative product and believe
that it needs to be repaired or replaced, you should verify the purchase date
and take the appropriate action as detailed below:
Less than 30 days since date of purchase
Should your store receipt indicate that the product is less than 30 days old,
you have the option of calling Technical Support for assistance or returning
the full product to the dealer/retailer for a replacement or credit (see Creative
Technical Services section for contact numbers).
More than 30 days since date of purchase
First contact European Technical Support (see Creative Technical Services
section for contact numbers) to establish the nature of the problem and details
on our repair procedure. Creative Labs requires that all returns for repair/
replacement must first be issued with an authorisation number.
Returning a product for repair
• Contact Technical Support to receive your authorisation number for repair/
replacement of product.
• Technical Support will communicate how to return the product in question
for repair/replacement.
• You should only return the hardware item in question and return it to the
address detailed by technical support. Please retain all software, accesso-
ries and the original packaging.
• Please quote the authorisation number clearly on the outside of the
packaging, in which you return the hardware item in question.
• Upon receipt of the faulty item, Creative Labs will process your request
and arrange return.
Note: Creative may replace or repair the product with new or reconditioned
parts and the faulty parts will become the property of Creative. The warranty
period for your repaired/replacement items is 90 days from the date of
shipment from Creative, or what is left on the original item’s warranty, which
ever is longer.
To avoid tariffs when shipping a product to Creative Labs from outside the
E.U., you must complete the relevant customs documentation before shipping
the product (please allow 30 Days).