Installation guide

Installation Guide
Creative DSL USB 7410
RFC1483
Page 27 of 40
3.2. Appendix B - Troubleshooting
This section provides you with troubleshooting information for solving problems that you
may encounter during installation or normal use.
The DSL 7410 POWER light is off:
Your DSL 7410 is not properly powered by an external power source, check both end
of your DSL 7410 USB cable connection to see if the USB cable is firmly plugged
into both the PC and your DSL 7410.
If the USB cable is plugged properly at both ends, try switching the USB cable to
another USB port on your PC.
If switching the USB port does not resolve your POWER light issue, please contact
Technical Support at [phone] for further assistance.
The POWER light is on but nothing else is happening:
Make sure that the RJ-11 phone cable is connected to the LINE jack of your DSL
modem and the other side of the phone cable is plugged into a wall phone jack with
DSL service subscribed.
Verify the Network Settings as specified by your DSL Service Provider.
Check to see if your DSL 7410 drivers have been properly installed. This can be
verified by going through the following steps.
1. CLICK on
Start
!
Settings
!
Control Panel
!
Systems
!
Device Manager
!
and finally
Network Adapters
. Double click on
Network Adapters
, and you should
see Creative DSL USB 7410 is listed.
2. If the Creative DSL USB 7410 has a sign in front of the device, this means that
the drivers were not properly installed. To reinstall the drivers, first you must
uninstall the driver. To do this, click on
Start
!
Programs
!
Creative
!
DSL
!
Remove
. A screen will then pop up saying “Are you sure you want to uninstall the
Creative DSL 7410 DE7410 driver and utilities?” Click
Yes
. At this time your PC
will reboot. Once your PC has rebooted, the driver will now have to be reinstalled.
Refer back to section 2.1 for further assistance.