User’s Manual Broadxent DSI V.92 PCI DI3631 Information in this document is subject to change without notice and does not represent a commitment on the part of Broadxent Ptd. Ltd. or Creative Technology Ltd. The software described in this document is furnished under a license agreement and may be used or copied only in accordance with the terms of the license agreement. It is against the law to copy the software on any other medium except as specifically allowed in the license agreement.
Contents Introduction Before You Begin ....................................................................................... i Recording Model and Serial Numbers .................................................. i Checking System Requirements ......................................................... i Document Conventions..................................................................... ii 1 About Your Modem Jacks .......................................................................................
Uninstalling the Modem in Windows 2000 ................................................. 4-4 Uninstalling the Modem in Windows Me .................................................... 4-5 Uninstalling the Modem in Windows XP..................................................... 4-6 5 Modem Features Plug and Play ............................................................................... 5-1 Faxes ..........................................................................................
C Service and Warranty Information Product Return ......................................................................................C-1 Tech Support.........................................................................................C-2 Warranty Information.............................................................................
Introduction
Introduction Before You Begin This section contains information you should know about before using this manual. Read the information carefully before proceeding further. Recording Model and Serial Numbers Your modem card has a model number and a serial number. After removing the modem card from its packaging, write down its model and serial numbers for future reference. You will need to quote these numbers when contacting our Technical Support office.
Document Conventions This manual uses the following conventions to help you locate and identify the information that you need. Table i: Document conventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to adere to directions may result in loss of data or damage to your system.
1 About Your Modem
About Your Modem This chapter helps you locate and identify the components of your modem. Jacks • Place the modem in front of you as you go through this chapter. This will help you identify the various components on your card. • If you encounter a hardware conflict while connecting a Plug and Play device, refer to Table A-1 on page A-1 for a list of available Plug and Play resources. Jacks are one-hole connecting interfaces on your modem card. They allow you to attach other devices to your card.
2 Installing Hardware
Installing Hardware Installation Steps Step 1: Prepare your computer Turn off the main power supply and disconnect your computer’s power cord. Systems using an ATX power supply unit with soft power off may still be powering the PCI slot. This can damage your modem card when it is inserted into the slot. 1. Turn off your computer and all peripheral devices. 2. Touch a metal plate on your computer to ground yourself and to discharge any static electricity, and then unplug the power cord from the wall outlet.
Step 2: Insert the modem card 1. Align the modem card with the PCI slot and press the card gently but firmly into the slot as shown in Figure 2-2. 2 Unused brackets Do not force the modem card into the slot. Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot. If it does not fit properly, gently remove it and try again.
Step 4: Connect to the telephone line 1. Locate the most convenient telephone wall outlet. 2. If a phone is already connected to it, unplug the telephone cable from the wall outlet. 3. Connect the telephone cable from the telephone to the Phone jack of the modem. Telephone Line jack To telephone line wall outlet Telephone cable (provided) Modem card Phone jack Figure 2-3 Connecting the telephone line to your modem. 4.
Notes on Telephone Lines To ensure that the modem works properly, know that: ❑ Your modem cannot be used on “party lines”, nor can it be used on toll or coin-operated lines. Contact your local telephone company for help if you are not sure about the suitability of your telephone line. ❑ This modem is intended for use on an analog telephone line, also called a POTS (Plain Old Telephone Service) line.
3 Installing and Testing Modem Drivers
Installing and Testing Modem Drivers This chapter is organized as follows: ❑ Installing the Modem Driver in Windows 95 ❑ Testing the Installation in Windows 95 ❑ Installing the Modem Driver in Windows 98/98SE ❑ Testing the Installation in Windows 98/98SE ❑ Installing the Modem Driver in Windows 2000 ❑ Testing the Installation in Windows 2000 ❑ Installing the Modem Driver in Windows Me ❑ Testing the Installation in Windows Me ❑ Installing the Modem Driver in Windows XP ❑ Testing the Installation in Windows X
Installing the Modem Driver in Windows 95 1. Turn on your computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-1 appears, insert the Installation CD into your CD-ROM drive and then click the Next button. Figure 3-1 3. When the dialog box similar to Figure 3-2 appears, click the Other Locations button.
4. When the dialog box similar to Figure 3-3 appears, click the Browse button to locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive). 5. Click the OK button. Figure 3-3 6. When the dialog box similar to Figure 3-4 appears, click the Finish button.
7. When the dialog box similar to Figure 3-5 appears, click the OK button. Figure 3-5 After you have set up your modem, run a test to ensure that your card has been installed properly (see “Testing the Installation in Windows 95” on page 3-5). 8. When the dialog similar to Figure 3-6 appears, click the Browse button to locate the driver files in E:\Drivers\Win95 (where E: represents your CD-ROM drive), and then click the OK button. 9. Restart your computer to let the new settings take place.
Testing the Installation in Windows 95 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-7 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing the Modem Driver in Windows 98/ 98SE 1. Turn on your computer to allow the operating system to detect the modem. 2. When the dialog box similar to Figure 3-8 appears, insert the Installation CD into your CD-ROM drive and then click the Next button. Figure 3-8 3. When the dialog box similar to Figure 3-9 appears, click the Search for the best driver for your device (Recommended) option and click the Next button.
After you have set up your modem, run a test to ensure that your card has been installed properly (see “Testing the Installation in Windows 98/98SE” on page 3-8). 4. When the dialog box similar to Figure 3-10 appears, click the Specify a location check box, and click the Browse button to locate the driver files in E:\Drivers\Win98 (where E: represents your CD-ROM drive). 5. Click the Next button. 6.
Testing the Installation in Windows 98/ 98SE 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-12 appears, click the Diagnostics tab. 4. Select the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing the Modem Driver in Windows 2000 1. Turn on your computer to allow the operating system to detect the modem. 2. When the Found New Hardware Wizard dialog box appears, click the Search for a suitable driver for my device (recommended) option, and then click the Next button. 3. When the dialog box similar to Figure 3-13 appears, insert the Installation CD into your CD-ROM drive. 4. Click the Specify a location check box, and then click the Next button. 5.
6. When the dialog box similar to Figure 3-15 appears, click the Next button. 7. Click the Yes button. Figure 3-15 8. When the dialog box similar to Figure 3-16 appears, click the Finish button. 9. Restart your computer to let the new settings take place.
Testing the Installation in Windows 2000 1. Click Start -> Settings -> Control Panel. 2. Double-click the Phone and Modems icon. 3. In the Broadxent DSI V.92 PCI DI3631 WIN2K Properties dialog box, click the Diagnostics tab. 4. Click the Query Modem button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing the Modem Driver in Windows Me 1. Turn on your computer to allow the operating system to detect the modem. 2. Insert the Installation CD into your CD-ROM drive. 3. When the Add New Hardware Wizard dialog box similar to Figure 3-18 appears, click the Specify the location of the driver (Advanced) option and click the Next button. Figure 3-18 4. When the dialog box similar to Figure 3-19 appears, click the Specify a location check box to select it.
After you have set up your modem, run a test to ensure that your card has been installed properly (see “Testing the Installation in Windows Me” on page 3-14). 7. When Windows prompts you with the message Windows driver file search for the device: DSI WDM MODEM ENUMERATOR, click the Next button. 8. When the dialog box similar to Figure 3-20 appears, click the Finish button. 9. Follow the remaining onscreen steps to install the rest of the drivers and to complete your modem installation. 10.
Testing the Installation in Windows Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Modems icon. 3. When the Modems Properties dialog box similar to Figure 3-21 appears, click the Diagnostics tab. 4. Click the COM port that has been assigned to your modem. 5. Click the More Info button to display the response status of your modem. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device.
Installing the Modem Driver in Windows XP 1. Turn on your computer to allow the operating system to detect the modem. Windows XP will automatically install a default driver. You will, however, need to replace this default driver with the driver on the Installation CD. 2. Click Start -> Control Panel. 3. Double-click the Systems icon. 4. In the System Properties dialog box, double click the Hardware tab. 5. Click the Device Manager button. 6. Double-click the Modems icon. 7. Right-click Broadxent DSI V.
After you have set up your modem, run a test to ensure that your card has been installed properly (see “Testing the Installation in Windows XP” on page 3-18). 10.When the dialog box similar to Figure 3-23 appears, click the Show compatible hardware option to select it, and then click ESS ES56T-PI Data Fax Modem in the Models box. 11.Click the Have Disk button. Figure 3-23 12.
At the time of this product’s release, Microsoft strongly encouraged companies to submit their hardware solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft certification, a warning message similar to Figure 3-25 appears. 15.When the dialog box similar to Figure 3-25 appears, click the Continue Anyway button. 16.Click the Finish button. 17.Restart your computer to let the new settings take place.
Testing the Installation in Windows XP 1. Click Start -> Control Panel. 2. Click the Phone and Modem Options icon. 3. Click the Modems tab. 4. In the Modems tabbed page, click Broadxent DSI V.92 PCI DI3631 and then click the Properties button. 5. When the dialog box similar to Figure 3-26 appears, click the Diagnostics tab. 6. Click the Query Modem button to display the response status of your modem.
4 Uninstalling Modem Drivers
Uninstalling Modem Drivers This chapter is ❑ Uninstalling ❑ Uninstalling ❑ Uninstalling ❑ Uninstalling ❑ Uninstalling organized as follows: the Modem in Windows the Modem in Windows the Modem in Windows the Modem in Windows the Modem in Windows 95 98/98SE 2000 Me XP Uninstalling Modem Drivers 4-1
Uninstalling the Modem in Windows 95 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-1 appears, click Uninstall Broadxent DSI Modem. 4. Click the Add/Remove button. 5. When Windows prompts you to remove the modem, click the Yes button. 6. Click the OK button. 7. Turn off your computer and remove the modem card from your system. Figure 4-1 : Add/Remove Programs Properties dialog box.
Uninstalling the Modem in Windows 98/ 98SE 1. Click the Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-2 appears, click Uninstall Broadxent DSI V.92 PCI DI3631. 4. Click the Add/Remove button. 5. When Windows prompts you to remove the modem, click the Yes button. 6. Click the OK button. 7. Turn off your computer and remove the modem card from your system.
Uninstalling the Modem in Windows 2000 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. 3. In the Add/Remove Programs dialog box similar to Figure 4-3, click Uninstall Broadxent DSI Modem, and then click the Change/Remove button. Figure 4-3: Add/Remove Programs dialog box. 4. When Windows 2000 prompts you to remove the selected modem, click the Yes button to complete the uninstallation. 5. Turn off your computer and remove the modem card from your system.
Uninstalling the Modem in Windows Me 1. Click Start -> Settings -> Control Panel. 2. Double-click the Add/Remove Programs icon. 3. When the Add/Remove Programs Properties dialog box similar to Figure 4-4 appears, click the Install/Uninstall tab. 4. Click Uninstall Broadxent DSI Modem from the list and then click the Add/Remove button. 5. When Windows prompts you to remove the modem, click the Yes button. 6. Click the OK button. 7. Turn off your computer and remove the modem card from your system.
Uninstalling the Modem in Windows XP 1. Click Start -> Control Panel. 2. Click the Add or Remove Programs icon. 3. In the Add or Remove Programs dialog box similar to Figure 4-5, click the Change/Remove button. 4. When Windows prompts you to remove the modem, click the Yes button. 5. Click the Close button. Figure 4-5 : Add or Remove Programs dialog box. 6. Turn off your computer and remove the modem card from your system.
5 Modem Features
Modem Features Broadxent DSI V.92 PCI DI3631 allows you to fax documents, transfer data and access online information easily from your computer. Some features of your Broadxent DSI V.92 PCI DI3631 are: Plug and Play This feature allows you to install your Broadxent DSI V.92 PCI DI3631 easily, as the device is automatically configured. Faxes Use your Broadxent DSI V.92 PCI DI3631 to send and receive fax documents.
Video Conferencing Your Broadxent DSI V.92 PCI DI3631 comes complete with V.92 standard support, for use with H.32x video conferencing systems. QuickConnect This feature drastically reduces the amount of time it takes for your Broadxent DSI V.92 PCI DI3631 to establish a connection with your Internet Service Provider. The characteristics of the last call are saved in your computer, and retrieved for subsequent calls, resulting in a shorter connection time.
Modem-on-Hold This feature allows you to answer an incoming call even when you are surfing the Internet. Check with your local Internet Service Provider to ascertain that this feature is supported in your area. Modem-on-Hold suspends the data connection between your modem and the ISP so that you can pick up your phone and receive an incoming call in the usual way, while surfing the Internet. When your call is complete, the modem reconnects you to the Internet.
A General Specifications
General Specifications This appendix lists the general specifications of your modem. Plug and Play ❑ PCI specification compliant. ❑ Plug and Play resources. Table A-1:Plug and Play Resource Information.
Data Features Due to line conditions and FCC regulations, your data rate may be lower. Current FCC regulations limit download to 53Kbps max. ❑ Integrated data, fax, and voice mail modem. ❑ 56,000/54,000/52,000/50,000/48,000/46,000/ 44,000/42,000/40,000/38,000/ 36,000/34,000 ❑ 33,600/28,800/26,400/24,000/21,600/19,200/16,800/14,400/ 12,000/9,600/ 7,200/4,800/2,400/1,200/300 bps data speeds. ❑ Compatibility with the following data modem standards: • V.92, V.90, V.34, V.32bis, V.32, V.23, V.22bis, V.
Fax Features ❑ Supports Class 1 fax commands. ❑ Fax speeds up to 14,400 bps for send and receive. ❑ Compatibility with the following fax modem transmission standards: • V.17 (14400 bps) • V.21 Channel 2 (300 bps) • V.27ter (7200 bps) • V.29 (9600 bps) Voice Features ❑ Able to record and play voice messages over the telephone line. ❑ Multiple mailboxes using Included Communications software. Video Conferencing Support ❑ Supports ITU V.
B Troubleshooting
Troubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with Broadxent DSI V.92 PCI DI3631 either during installation or normal use. Problems with Your Modem The modem fails to accept commands to dial or answer a call. There may be an improper telephone line connection. Check the following: ❑ Make sure the telephone cable is attached to the Telephone Line jack. ❑ Check that all devices are turned on.
The modem cannot connect to the Internet at 56,000 bps. This may be due to line conditions in your area. Due to FCC regulations and/or line conditions, it is not always possible to achieve the maximum data rate. To solve this problem: Try moving the telephone line away from any power source, monitor, printer or computer cable. The modem or communications software fails to detect that the remote user has hung up.
Poor sound quality when using communications software. Some 32-bit sound and communications software require a Unimodem V file. Windows 95 normally installs this file. However, in some installations, the file is missing. Follow these steps to install the Unimodem V file: 1. 2. 3. 4. 5. 6. 7. 8. Go to www.modemblaster.com. Locate the Download Drivers section. Select your region and operating system. Download the Unimodem V file. Start Windows Explorer. Copy the file UNIMODV.
Resolving Hardware Conflicts Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address, IRQ line or DMA channel. Resolving Conflicts in Windows 95/98/ 98SE/ME To run Device Manager: If you are unsure of which peripheral device is causing the conflict, you can isolate the source of the problem by temporarily removing all devices (except your modem and essential devices such as the disk controller).
Resolving Conflicts in Windows 2000/ XP To run Device Manager: Click Start -> Settings -> Control Panel. Click the System icon. The System Properties dialog box appears. Click the Hardware tab. Click the Device Manager button. Double-click Modem. Click the name of your modem. Right-click the name of your modem. A menu appears. 8. Select the Properties option. 9. Click the Resources tab. 10.Click the Use Automatic Settings check box to select it.
Problems with installing Broadxent drivers A Hardware Installation error message appears on a Windows XP operating system when a driver is being installed. At the time of this product's release, Microsoft strongly encouraged companies to submit their hardware solutions for certification. If a hardware device driver is not submitted, or does not qualify, for Microsoft certification, a warning message similar to the one below appears. You may see this message when installing this driver or update.
C Service and Warranty Information
Service and Warranty Information Visit our online help website for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website hold a wealth of information as well as up-to-the-minute software and driver upgrades. www.americas.creative.com/support Product Return Retain your purchase receipt, as well as all packaging and contents, until all product components are functioning to your satisfaction.
Tech Support BEFORE YOU CONTACT US Please fill out the following information and be seated at your computer.
Warranty Information CREATIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer will, at its option, repair or replace the defective item under the terms of this warranty, subject to the provisions and specific exclusions listed herein.
