User`s guide

Table Of Contents
255
Windows® 98 Troubleshooting
The Windows
®
98 Second Edition operating system fails to
start even in Safe mode
You want to run MS-DOS ® commands such as Edit to make
changes to your startup files
You want to avoid loading Himem.sys (extended memory
manager) or Ifshlp.sys (file system manager)
The Windows
®
98 Second Edition operating system
can help you
If the Windows
®
98 Second Edition operating system has started
properly, but you still have a problem using your computer, the
online Help can assist you in troubleshooting the problem.
To access Help:
1 Click the Start button and click Help.
2 Click the Contents tab, then double-click Troubleshooting.
3 Double-click a problem you would like help with, and follow
the steps on the screen.
Working with troubleshooters
The Windows
®
98 Second Edition operating system includes a
wide range of helpful troubleshooters that can assist you with
many common computer problems. For instance, if you are
having difficulty setting up a new printer, the Print troubleshooting
can walk you through the setup process step by step.
Troubleshooters are available through Windows
®
Help, and they
are constantly updated and supplemented on the Microsoft
®
Support Online Web site.
You can connect to Support Online by clicking the Web Help
button in Windows
®
Help or by connecting to: support.microsoft.com/
support/