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Copyright Information Modem Blaster V.92, External DE5621 Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
Contents Introduction Before You Begin................................................................................................................... vii Recording Model and Serial Numbers ..................................................................... vii Checking System Requirements............................................................................... vii Document Conventions ............................................................................................
Uninstalling Drivers in Windows 95.................................................................................. 2-12 Uninstalling Drivers in Windows 98/ME .......................................................................... 2-12 Uninstalling Drivers in Windows NT 4.0 .......................................................................... 2-13 Uninstalling Drivers in Windows 2000.............................................................................. 2-13 Installing NetWaiting ...........
Introduction Welcome to Modem Blaster! World. Your new modem allows you to fax documents, transfer data and access online information easily from your computer. Some of the features of your Modem Blaster are: Plug and Play This feature allows you to install your Modem Blaster easily, as the device is automatically configured. Send and Receive faxes You can use your Modem Blaster to send and receive fax documents.
Answering Machine Modem Blaster functions as an answering machine with multiple mail boxes. Remote users can leave messages in your mail box, and you can play back these messages at any time. Modem Blaster even pages you to notify you of new messages! Caller ID Modem Blaster displays phone numbers of calling parties if your phone is Caller-ID enabled. Video Conferencing Your Modem Blaster comes complete with V.92 standard support, for use with H.32x video conferencing systems.
Modem On Hold This feature allows you to answer an incoming call by placing your Modem Blaster on hold. Check with your local Internet Service Provider on whether this feature is supported in your area. PCM-Upstream This feature enhances your Modem Blaster’s data upload speed from 33.6 Kbps to a maximum of 48 Kbps. V.44 Data Compression Your Modem Blaster incorporates the new V.92 standard. This new standard offers V.
Before You Begin This section provides information you should know about before using this manual. ❑ Recording Model and Serial Numbers ❑ Checking System Requirements ❑ Document Conventions Recording Model and Serial Numbers Your modem has a model number and a serial number. After removing the modem from its packaging, write down its model and serial numbers for future reference. You will need to quote these numbers when contacting our Technical Support office.
Document Conventions This manual uses the following conventions to help you locate and identify the information that you need. Table i: Document conventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.
1 Installing the Modem Place the modem in front of you as you go through this chapter. This will help you identify the various components of your modem. This chapter guides you through the process of setting up your modem. It is organized as follows: ❑ On Your Modem ❑ Setting up the Modem ❑ Connecting Telephone Line and Phone Set On Your Modem This section describes the jacks and connectors of the modem.
Setting up the Modem 1. Switch off your system and unplug the power cord from the wall outlet. 2. Connect the Power adapter and the RS232 cable to the modem as shown in Figure 1-1. Phone jack Telephone Line jack Telephone wall outlet Power On/Off switch Power jack RS232 Connector Telephone To a computer serial port Power adapter Figure 1-1 Setting up the Modem 3. Connect the Power adapter to a power outlet and the RS232 cable to the computer’s serial port. 4. Switch on your modem.
Connecting Telephone Line and Phone Set 1. Locate the most convenient telephone wall outlet. If a phone is already connected to it, unplug the telephone cable from the wall outlet. 2. Connect the telephone cable from the phone set to the Phone jack of the modem, as shown in Figure 1-1. 3. Connect one end of a telephone cable to the wall outlet and the other end to the Telephone Line jack of the Modem Blaster, as shown in Figure 1-1.
Installing Software 2 This chapter provides instructions to install the modem drivers in Windows. It also shows you how to test your installation and uninstall the modem. To access Modem On Hold functions, you must install NetWaiting. Modem On Hold functions are only available on Windows 98, ME or 2000. This chapter is organized as follows: ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Installing Drivers in Windows 95 Installing Drivers in Windows 98/ME Installing Drivers in Windows NT 4.
After connecting your modem, if you see the Add New Hardware Wizard dialog box, click the Cancel button. Proceed with the driver installation for your OS. Installing Drivers in Windows 95 1. Switch on your computer system and then insert the Installation CD into the CD-ROM drive. 2. Click Start -> Settings -> Control Panel. 3. In the Control Panel window, double-click the Modems icon. 4.
5. When a dialog box similar to Figure 2-2 appears, click the Next button. Figure 2-2 6. When a dialog box similar to Figure 2-3 appears, select your location and click the Next button.
7. When a dialog box similar to Figure 2-4 appears, click the Finish button to complete the installation. 8. Restart your computer system. Figure 2-4 Installing Drivers in Windows 98/ME 1. Switch on your computer system and then insert the Installation CD into the CD-ROM drive. 2. Click Start -> Run 3. When a dialog box similar to Figure 2-5 appears, click the Browse button and locate the acfsetup.exe in E:\Drivers\Win98 (where E: is your CD-ROM drive). For Windows ME, locate the acfsetup.
6. When a dialog box similar to Figure 2-6 appears, click the Browse button and locate the file mohconfig.exe in E:\MOH\Win98\Config (where E: is your CD-ROM drive). For Windows ME, locate the file mohconfig.exe in E:\MOH\WinME\Config. 7. Click the OK button. 8. When a dialog box similar to Figure 2-7 appears, click the Enable MOH button. 9. Click the OK button to complete the installation. 10. Restart your computer system. Figure 2-6 Figure 2-7 Installing Drivers in Windows NT 4.
4. When a dialog box similar to Figure 2-8 appears, make sure Don’t detect my modem, I will select it from a list is unselected, and then click the Next button. Figure 2-8 5. When a dialog box similar to Figure 2-9 appears, click the Next button.
6. When a dialog box similar to Figure 2-10 appears, click the Finish button to complete the installation. 7. Restart your computer system. Figure 2-10 Installing Drivers in Windows 2000 1. Switch on your computer system and then insert the Installation CD into the CD-ROM drive. 2. Click Start -> Run 3. When a dialog box similar to Figure 2-11 appears, click the Browse button and locate the file Setup.exe in E:\Drivers\Win2k (where E: is your CD-ROM drive). 4. Click the OK button.
5. When a dialog box similar to Figure 2-12 appears, click the Yes button. 6. Click Start -> Run Figure 2-12 7. When a dialog box similar to Figure 2-13 appears, click the Browse button and locate the file Setup.exe in E:\MOH\Win2k\Sdk (where E: is your CD-ROM drive). 8. Click the OK button. 9. Click Start -> Run Figure 2-13 10. When a dialog box similar to Figure 2-14 appears, click the Browse button and locate the file mohconfig.exe in E:\MOH\Win2k\Config (where E: is your CD-ROM drive). 11.
12. When a dialog box similar to Figure 2-15 appears, click the Enable MOH button. 13. Click the OK button to complete the installation. 14. Restart your computer system. Figure 2-15 Testing the installation in Windows 95 2-9 Installing Software 1. 2. 3. 4. Click Start -> Settings -> Control Panel. In the Control Panel window, double-click the Modems icon. In the Modem Properties dialog box, click the Diagnostics tab.
5. Click the More Info button to display the response status of your modem. You should see a dialog box similar to Figure 2-16. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem. See “Resolving Hardware Conflicts” on page B-4. Figure 2-16 Testing the installation in Windows 98/ME 1. 2. 3. 4. Click Start -> Settings -> Control Panel.
5. Click the More Info button to display the response status of your modem. You should see a dialog box similar to Figure 2-17. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem. See “Resolving Hardware Conflicts” on page B-4. Figure 2-17 Testing the installation in Windows 2000 2-11 Installing Software 1. Click Start -> Settings -> Control Panel. 2.
4. Click the Query Modem button to display the response status of your modem. You should see a dialog box similar to Figure 2-17. If your modem is not responding, it may be due to a conflict between the modem and another peripheral device. To resolve the conflict, you must change the settings of your modem. See “Resolving Hardware Conflicts” on page B-4. Figure 2-18 Uninstalling Drivers in Windows 95 1. Click Start -> Settings -> Control Panel. 2.
4. Click the OK button to close the dialog box. 5. Shut down your computer and then remove the modem. Uninstalling Drivers in Windows NT 4.0 1. Click Start -> Settings -> Control Panel. 2. In the Control Panel window, double-click the Modems icon. 3. In the Modem Properties dialog box, select Standard Modem and then click the Remove button. 4. Click the Yes button. 5. Shut down your computer and then remove the modem. Uninstalling Drivers in Windows 2000 1. Click Start -> Settings -> Control Panel. 2.
2. When a dialog box similar to Figure 2-20 appears, click the Browse button. For Windows 98, locate the file Setup.exe in E:\MOH\Win98\Netwaiting (where E: is your CD-ROM drive). For Windows 2000, locate the file Setup.exe in E:\MOH\Win2k\Netwaiting. For Windows ME, locate the file Setup.exe in E:\MOH\WinME\Netwaiting. 3. Click the OK button. 4. When a dialog box similar to Figure 2-21 appears, follow the instructions on screen to complete the installation.
General Specifications A General Features ❑ ❑ ❑ ❑ ❑ ❑ ❑ ❑ Data Features ❑ V.90 (ITU-T 56K communication standard), V.92 ❑ 56,000/54,667/53,333/52,000/50,667/49,333/48,000/46,667/45,333/44,000/42,667/41,333/ 40,000/38,667/37,333/36,000/ 34,667/33,333/32,000/30,667/29,333/28,000 bps data speeds in V.90 mode ❑ 33,600/31,200/28,800/26,400/24,000/21,600/19,200/16,800/ 14,400/ 12,000/9,600/7,200/ 4,800/2,400/1,200 bps data speeds Due to line conditions and FCC regulations, your data rate may be lower.
❑ Compatible with the following data modem standards: • V.34, V.32bis and V.22bis • V.42 LAPM error correction • V.42bis data compression • V.44 ❑ Compression, line control, and error control are implemented in the hardware. Therefore, no special drivers or libraries are needed to take advantage of the higher transmisson speeds and data reliability.
B Troubleshooting This appendix provides some tips and strategies for resolving some of the problems you might encounter while installing or using your modem. Problems Encountered The modem fails to accept commands to dial or to answer a call. Cause There may be an improper telephone line connection. Solution Make sure the telephone cable is attached to the Telephone Line jack, and that the phone set is connected to the Phone jack on your modem. Check that all devices are switched on.
There is interference on the telephone line that is connected to the modem. Cause It might be due to interference from a power source. monitor, printer, or other computer cables. Solution Try moving the telephone line away from any power source, monitor, printer, and other computer cables. The modem or communications software fails to detect that the remote user has hung up.
You experience poor sound quality when using communications software. Problems Encountered in Windows NT4.0 Cause The Unimodem V file required by some 32-bit sound and communications software may be missing. This file is normally installed by Windows 95 Solution Try to install the Unimodem V file as follows: 1. Go to the website www.modemblaster.com and then browse to the Download Software Drivers section. 2. Download the file UNIMODEM V and copy the file UNIMODV.
Resolving Hardware Conflicts Hardware conflicts may occur when two or more peripheral devices are set to use the same I/O address, IRQ line or DMA channel. This section provides ways to resolve hardware conflicts in Windows 95/98. In Windows 95/98 To resolve conflicts in Windows 95/98, change the resource settings of your modem or the conflicting peripheral device in your system using Device Manager.
Modem Blaster works well with many of the popular software titles on the shelves today including “Super Voice”. Make sure that the communication software is compatible with the Conexant(formerly known as Rockwell) chipset. Where can I find the latest drivers for Modem Blaster? All Modem Blaster drivers can be found on the www.modemblaster.com web site.
Warranty Information CREATIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer will, at its option, repair or replace the defective item under the terms of this warranty, subject to the provisions and specific exclusions listed herein.
7HFKQLFDO 6XSSRUW 3URGXFW 5HWXUQ Visit our online help websites for help with installation, answers to frequently asked questions, or troubleshooting tips. Our websites hold a wealth of information as well as upto-the-minute software and driver upgrades. To return a Creative product for a factory service, contact the Creative Technical Support office. Once the staff has verified the product is defective, you will be given a Return Merchandise Authorization (RMA) number.
