User guide

Technical Support B-2
! TTD (hearing-impaired):
405 372 7341
Monday—Friday:10:00 a.m.—6:00 p.m.
! Webphone:
[e-mail]
Monday—Friday:10:00 a.m.—6:00 p.m.
Operating hours (U.S.A. Central Time)
!
Monday—Saturday:8:00 a.m.—10:00 p.m.
! Sunday:Noon—8:00 p.m.
!
Public Holidays:Closed
You can get our latest program and driver updates, technical data, and
answers to frequently asked questions through these 24-hour services:
! BBS:
405 742 6660
! CompuServe:
Go Blaster
! Fax Back:
405 372 5227
!
Internet:
http://www.soundblaster.com
or
www.creaf.com/wwwnew/tech/support/c-usa.html
You need a modem to access a bulletin board service (BBS).
Product Return
To return a Creative product for factory service, contact the Creative
Technical Support office. Once the staff has verified the product is
defective, you will be given a Return Merchandise Authorization
(RMA) number.
NOTE
: Retain your purchase receipt, as well as all packaging and
contents, until all product components are functioning to your
satisfaction. They are required in the unlikely event you need to return
the product to Creative.
When returning a product for factory service:
! Shipment to Creative is at your expense and you assume all risk.
Ship the package through a carrier that provides proof of
delivery; insure the shipment at full product value.
!
Place the RMA number on the outside of the package.
!
Use proper materials for packing the product for shipment.
! For free repair or replacement, you must include a copy of a
dated proof of purchase (store receipt), proving the product is
still under Warranty
Creative may replace or repair the product with new or reconditioned
parts, and the faulty parts or product will become the property of
Creative.