User guide

Technical Support B-1
B
Technical Support
At Creative Labs, we are committed to giving our customers the best
product possible with excellent technical support. The information
below is correct as this manual goes to press; check the software disk
for a README file that will give any changes.
Updated information about using Colorific and 3Deep can be obtained
from Sonnetech’s web site at www.colorific.com. Alternatively, you
can call Sonnetech’s 24-hour fax-on-demand system at [phone]
with a fax phone. If you can’t find the information you need in these
sources or in the program’s Help screens, call Colorific Technical
Support at [phone] or send e-mail to [e-mail].
Before You Contact Us
Please be seated at your computer and have the following information:
! Model and serial numbers (usually found on the back of the
device) of the product, and date of purchase.
! Error message on the screen and how it came about.
!
Information on the adapter card that conflicts with the product,
if applicable.
! Hardware configuration information such as the base I/O
address, IRQ line, or DMA channel, if applicable.
!
Computer type and speed (for example, Pentium 166) and
memory available.
! Type and version of your operating system; for example, DOS
6.22, Windows 3.1x, or Windows 95/98/NT.
You can contact Technical Support through one of the following
addresses or numbers:
Creative Labs, Inc.
Technical Support
1523 Cimarron Plaza
Stillwater, OK 74075 U.S.A.
!
Telephone:
405 742 6622
! Facsimile:
405 742 6633