User Manual Creative Network Blaster Wireless LAN USB Adapter 2030 Information in this document is subject to change without notice and does not represent a commitment on the part of Creative Technology Ltd. No part of this manual may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, for any purpose without the written permission of Creative Technology Ltd.
Contents Safety Precautions General Safety.........................................................................................vii FCC Radiation Exposure Statement ........................................................... viii Introduction Before You Begin ..................................................................................... xi Package Contents ........................................................................... xi Recording Model and Serial Numbers .............................
3 Installing and Uninstalling Drivers and Configuration Utility Installing Drivers and Configuration Utility ................................................ 3-2 In Windows 98SE.......................................................................... 3-2 In Windows 2000.......................................................................... 3-8 In Windows Me........................................................................... 3-14 In Windows XP .....................................................
Appendixes A Specifications Wireless Interface..................................................................A-1 USB Interface .......................................................................A-1 Antenna ...............................................................................A-1 Frequency Range...................................................................A-1 Modulation............................................................................A-1 Channels ..............................
C Frequently Asked Questions (FAQs) D Glossary E Service and Warranty Information The Americas ........................................................................................ E-1 Product Return .............................................................................. E-1 Tech Support................................................................................. E-2 Warranty Information..................................................................... E-3 Asia.........................
Safety Precautions
Safety Precautions General Safety To avoid the risk of fire, electric shock or personal injury, read the following before operating the product: ❑ Do not expose Wireless LAN USB Adapter to direct sunlight or excessive heat. ❑ Keep Wireless LAN USB Adapter in a place where there is minimum risk of liquid spillage on it. ❑ Do not place Wireless LAN USB Adapter in surroundings where the temperature is over 40°C (104°F). ❑ Avoid humid conditions.
FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 cm (8 inches) between the in-built antennas and your body.
Introduction
Introduction Welcome to Creative Wireless World! Connect the Creative Network Blaster Wireless LAN USB Adapter 2030 to your computer, and your computer becomes a wireless networking station. Using radio frequency (RF) signals, your computer will be able to share network resources and access other stations within a wired or wireless Local Area Network using Ad-hoc (peer-to-peer) and Infrastructure network modes. Communication with a wired network is through an access point.
Before You Begin This section contains information you should know about before using this manual. Read the information carefully before proceeding further. Package Contents ❑ ❑ ❑ ❑ Recording Model and Serial Numbers Your Wireless LAN USB Adapter has a model number and a serial number located on the bottom side. After removing the Wireless LAN USB Adapter from its packaging, write down its model and serial numbers for future reference.
Document Conventions This manual uses the following conventions to help you locate and identify the information that you need. Table i: Document conventions Text Element Use This notepad icon indicates information that is of particular importance and should be considered before continuing. This alarm clock icon indicates that failure to adhere to directions may result in loss of data or damage to your system.
1 About Wireless LAN
About Wireless LAN Wireless LAN Wireless Local Area Network (WLAN), compared to a traditional wired LAN, is easy to setup and manage, so it saves you time and money. A WLAN combines data connectivity with user mobility. You can move around in a room or move from one floor to another without being disconnected from the LAN. In most companies, a wireless LAN is an extension of a wired network. However, in small offices or hard-to-wire areas, it may be the only LAN solution.
Ad-hoc mode Infrastructure mode Flexibility In an Ad-hoc network, also known as a Peerto-Peer network, each workstation in the network is both a server and a wireless client. Users on the network can share files, printers, drives and other peripherals, and access the Internet using a shared modem, as shown in Figure 1-1. However, users can only communicate with other WLAN computers that are in the WLAN workgroup and that are within a fixed range.
2 Installing Hardware
Installing Hardware Creative Network Blaster Wireless LAN USB Adapter 2030 is equipped with a USB port that allows you to connect it to a computer. This chapter guides you through the process of setting up your Wireless LAN USB Adapter to the USB port of a desktop computer. About Rear View of Wireless LAN USB Adapter The USB port is located at the rear of the adapter (see Figure 2-1).
The Wireless LAN USB Adapter is shown in Figure 2-2. It has a builtin antenna for the transmission and reception of the radio frequency (RF) waves. Power LED Indicates power status. The LED turns on when Wireless LAN USB Adapter, which gets its power from your computer, is turned on. Link LED Indicates link status. The LED turns on when the adapter is active.
3 Installing and Uninstalling Drivers and Configuration Utility
Installing and Uninstalling Drivers and Configuration Utility Install the drivers only after you have installed the hardware. Before you begin to install the drivers for your Creative Network Blaster Wireless LAN USB Adapter 2030, be sure that your computer has USB ports and they are enabled, as there are some motherboards with disabled USB ports.
Installing Drivers and Configuration Utility In Windows 98SE 1. Turn on your computer. 2. With the USB cable provided, connect Wireless LAN USB Adapter to your computer. Windows automatically detects the USB device. The Add New Hardware Wizard dialog box similar to Figure 3-1 appears. 3. Click the Next button.
4. In the dialog box similar to Figure 3-2, click the Search for the best driver for your device (Recommended) option, and click the Next button. Figure 3-2: Add New Hardware Wizard dialog box 5. In the dialog box similar to Figure 3-3, click the CD-ROM drive check box to select it. Insert the installation CD into the CD-ROM drive, and click the Next button.
6. In the dialog box similar to Figure 3-4, click the Next button. Figure 3-4: Add New Hardware Wizard dialog box 7. If the message box similar to Figure 3-5 appears, insert the Windows 98SE CD into the CD-ROM drive, then click the OK button. The Copying Files dialog box appears (see Figure 3-5). 8. In the Copy files from box, type E:\Win98 (where E: represents your CD-ROM drive), and then click the OK button.
9. In the next dialog box similar to Figure 3-6, click the Finish button. 10.When prompted, restart your computer. Make sure the installation CD is in the CD-ROM drive. Figure 3-6: Add New Hardware Wizard dialog box If the installation CD is not inserted into the CD-ROM drive, the Wireless Utility Setup message appears after the system restarts. Insert the installation CD and click the Retry button. 11.
13.When the dialog box similar to Figure 3-8 appears, click the Next button. 14.When the dialog box similar to Figure 3-9 appears, click the Next button.
15.When the dialog box similar to Figure 3-10 appears, click the Next button. 16.When the dialog box similar to Figure 3-11 appears, click the Finish button.
After you have installed the Wireless LAN USB Adapter’s drivers, you must configure the Wireless LAN USB Adapter’s settings. See “Configuring the Wireless LAN USB Adapter” on page 4-1. In Windows 2000 Congratulations! You have successfully installed the Wireless LAN USB Adapter’s drivers and Configuration Utility. The Configuration Utility icon (see Figure 3-12) appears on the taskbar near the clock. To close the Configuration Utility, right-click its icon, and select Exit.
4. In the dialog box similar to Figure 3-14 appears, click the Search for a suitable driver for your device (recommended) option, and click the Next button. Figure 3-14:Found New Hardware Wizard dialog box 5. In the dialog box similar to Figure 3-15, click the CD-ROM drives check box to select it. Insert the installation CD into the CD-ROM drive, and click the Next button.
6. In the dialog box similar to Figure 3-16, click the Next button. 7. If the dialog box similar to Figure 3-17 appears, click the Yes button.
8. In the dialog box similar to Figure 3-18, click the Finish button. 9. In the Network Blaster 2030-01 Setup dialog box similar to Figure 3-19, click the Next button.
10.When the dialog box similar to Figure 3-20 appears, click the Next button. Figure 3-20:Network Blaster 2030-01 Setup dialog box 11.When the dialog box similar to Figure 3-21 appears, click the Next button.
12.When the dialog box similar to Figure 3-22 appears, click the Next button. Figure 3-22:Network Blaster 2030-01 Setup dialog box 13.When the dialog box similar to Figure 3-23 appears, click the Finish button.
After you have installed the Wireless LAN USB Adapter’s drivers, you must configure the Wireless LAN USB Adapter’s settings. See “Configuring the Wireless LAN USB Adapter” on page 4-1. In Windows Me Congratulations! You have successfully installed the Wireless LAN USB Adapter’s drivers and Configuration Utility. The Configuration Utility icon (see Figure 3-24) appears on the taskbar near the clock. To close Configuration Utility, right-click its icon, and select Exit.
4. In the dialog box similar to Figure 3-26, click the Finish button. 5. When prompted, restart your computer. Make sure the installation CD is in the CD-ROM drive.
If the installation CD is not inserted into the CD-ROM drive, the Wireless Utility Setup message appears after the system restarts. Insert the installation CD and click the Retry button. 6. After restarting your computer, the Network Blaster 2030-01 Setup dialog box similar to Figure 3-27 appears. 7. Click the Next button. 8. When the dialog box similar to Figure 3-28 appears, click the Next button.
9. When the dialog box similar to Figure 3-29 appears, click the Next button. Figure 3-29:Network Blaster 2030-01 Setup dialog box 10.When the dialog box similar to Figure 3-30 appears, click the Next button.
11.When the dialog box similar to Figure 3-31 appears, click the Finish button. If prompted, restart your computer. Figure 3-31:BritePort Wireless LAN USB Adapter Setup Program dialog box After you have installed the Wireless LAN USB Adapter’s drivers, you must configure the Wireless LAN USB Adapter’s settings. See “Configuring the Wireless LAN USB Adapter” on page 4-1. Congratulations! You have successfully installed the Wireless LAN USB Adapter’s drivers and Configuration Utility.
In Windows XP 1. Turn on your computer. 2. With the USB cable provided, connect Wireless LAN USB Adapter to your computer. Windows automatically detects the USB device. The Found New Hardware Wizard dialog box similar to Figure 3-33 appears. 3. Insert the installation CD into the CD-ROM drive, and click the Install the software automatically (Recommended) option. 4. Click the Next button.
5. In the dialog box similar to Figure 3-34, click the Finish button.
6. In the Network Blaster 2030-01 Setup dialog box similar to Figure 3-35, click the Next button. If the Network Blaster 2030-01 Setup dialog box does not appear, go to the Start menu and click Run. In the Run dialog box, type in E:\wlsetup.exe (where E: can be replaced by the actual letter assigned to your CD-ROM drive) and click the OK button. Figure 3-35:Network Blaster 2030-01 Setup dialog box 7. When the dialog box similar to Figure 3-36 appears, click the Next button.
8. After the dialog box similar to Figure 3-37 appears, click the Next button. 9. When the dialog box similar to Figure 3-38 appears, click the Next button.
10.When the dialog box similar to Figure 3-39 appears, click the Finish button.
After you have installed the Wireless LAN USB Adapter’s drivers, you must configure the Wireless LAN USB Adapter’s settings. See “Configuring the Wireless LAN USB Adapter” on page 4-1. Congratulations! You have successfully installed the Wireless LAN USB Adapter’s drivers and Configuration Utility. The Configuration Utility icon (see Figure 3-40) appears on the taskbar near the clock. To close Configuration Utility, right-click its icon, and select Exit.
Uninstalling Drivers and Configuration Utility At times, you may need to uninstall, and then reinstall the drivers to correct problems, or make version upgrades. The following instructions tell you how to uninstall the applications in all Windows operating systems: 1. Close all applications. 2. Click Start -> Programs (or All Programs) -> Network Blaster 2030-01 -> Uninstall. The Confirmation Uninstallation dialog box appears. 3. Click the OK button.
4 Configuring the Wireless LAN USB Adapter
Configuring the Wireless LAN USB Adapter Before you use the Creative Network Blaster Wireless LAN USB Adapter 2030, you may want to configure the card in the Configuration Utility. Refer to the Glossary chapter for definitions of technical terms. If you want to use your computer in Peer-to-Peer network or Ad-hoc mode, all the wireless stations must have the same settings for Service Set Identifier (SSID), channel, and Wired Equivalent Privacy (WEP) if any.
Configuring Settings The Link Quality and Signal Strength information appear only in the default Infrastructure mode, and not in Ad-hoc mode. 1. If the Configuration Utility icon does not appear on the taskbar, click Start -> Programs (or All Programs)-> Network Blaster 2030-01 -> Network Blaster Wireless LAN USB Adapter utility. 2. Double-click the Configuration Utility icon on the taskbar just near the clock (see Figure 4-1). The Configuration Utility dialog box similar to Figure 4-2 appears. 3.
Configuration Settings A profile is a set of pre-defined values. Service Set Identifier (SSID) is case sensitive. 1. Click the Configuration tab (see Figure 4-3). In this tab, you can change the default configuration settings below. 2. To create a new profile, click the Profile box, and then type a name in the box. 3. Click the Create button. 4. To switch between profiles, click the Profile box, and then click the profile that you want. 5. Click the Activate button. 6.
12.To set the Wireless LAN USB Adapter to power saving mode, click the Power Saving Mode box, and then click Enabled. In Ad-hoc mode, the Power Saving Mode is not supported. 13.Click the Apply Changes button to save the settings. Site Survey Settings The entries in the Link Info tab is automatically updated to reflect the selected Access Point or ad-hoc station. 1. Click the Site Survey tab (see Figure 4-4). 2.
Encryption Settings • For Wired Equivalent Privacy (WEP) you have three options: Disabled, 64 Bits, and 128 Bits. All wireless network devices in a Local Area Network (LAN) must have the same WEP settings and WEP key entry for this feature to work. If WEP is disabled, the data is not encrypted before being transmitted. To enable encryption, you must select either 64 Bits or 128 Bits. • The type of Encryption option to use depends on your Access Point encryption settings. • Use “0”s for unused keys. 1.
Advanced Settings You are advised to use the manufacturer’s default values. If you have changed the original settings, and would like to return to the default settings, click the Restore Defaults button. 1. Click the Advanced tab (see Figure 4-6). 2. Click and drag the Fragmentation Threshold and RTS/CTS Threshold sliders to the rate you want. 3. The Security box will only be highlighted when WEP is enabled. Click the Authentication Type box, and then click the option that matches your access point. 4.
Utility Information 1. Click the About tab (see Figure 4-7). This displays the driver, configuration utility and firmware versions. 2. Click the OK button.
Configuring Settings In Windows XP You can choose to configure your Wireless LAN USB Adapter using the Wireless Network Connection in Windows XP, or the Configuration Utility provided in the installation CD. To configure your Wireless LAN USB Adapter using the Wireless Network Connection, go to “Using the Wireless Network Connection” on page 4-8. To configure your Wireless LAN USB Adapter using the Configuration Utility, go to “Using the Configuration Utility” on page 4-12.
Encryption settings If you cannot find your Access Point, click the Refresh button. 1. Right-click the Wireless Network Configuration icon on the taskbar, and then click View Available Networks. 2. When the Connect to Wireless Network dialog box similar to Figure 4-9 appears, click the Advanced button. 3. A Wireless Network Connection Properties dialog box similar to Figure 4-10 will pop up.
• For Wired Equivalent Privacy (WEP) you have three options: Disabled, 64 Bits (40-bits), and 128 Bits (104 bits). All wireless network devices in a Local Area Network (LAN) must have the same WEP settings and WEP key entry for this feature to work. If WEP is disabled, the data is not encrypted before being transmitted. For enabling encryption, you must select either 64 Bits or 128 Bits. • The type of Encryption option to use depends on your Access Point encryption settings. 4.
Network Status 1. Double-click the Wireless Network Connection icon on the taskbar. 2. When the Wireless Network Connection Status dialog box similar to Figure 4-12 appears, click the General tab. This displays the connection status, duration, speed and signal strength. The Wireless Network Connection status dialog box will not appear if the Wireless LAN USB adapter is not currently connected to a wireless network. 3. Click the Support tab.
Using the Configuration Utility When Wireless Network Connection is enabled, you cannot use the Configuration Utility to configure the settings. Therefore, the Wireless Network Connection needs to be disabled. 1. Right-click the Configuration Utility icon (Figure 4-1) on the taskbar, and then click Exit. 2. Right-click the Wireless Network Connection icon (Figure 4-8) on the taskbar, and then click View Available Wireless Networks. 3.
Notes on Wireless LAN Configuration When configuring a wireless LAN (WLAN), take note of the following points: ❑ Start by determining the areas to be networked, the number of users and the type of devices to be used. Then determine the number of Access Points required and where they should be placed. ❑ An Access Point provides a data rate of up to 11 Mbps, which is shared by all wireless clients in the area covered by the Access Point.
5 Configuring Your Computer’s Network Settings
Configuring Your Computer’s Network Settings This chapter explains how to configure your computer’s network settings in Windows 98 SE, Windows Me, Windows 2000 and Windows XP. Before you begin to configure a computer, be sure that the computer has a functioning Network Interface Card (NIC). If your computer is a wireless client of the Wireless LAN Access Point 2100, the Wireless LAN USB Adapter 2030 is your NIC. Network Configuration in Windows 98 SE/ Me 1. Start -> Settings -> Control Panel. 2.
5. When the dialog box similar to Figure 5-2 appears, click the IP Address tab. If you are using a Dynamic IP address, proceed to step 6. For users with a Static IP address, go to step 8. 6. Click the Obtain an IP address automatically option to select it and click the OK button. 7. Click the OK button. 8. When Windows prompts you to restart your computer, click the Yes button to restart your computer. This completes the Ethernet configuration, therefore skip the remaining steps. 9.
13.When the dialog box similar to Figure 5-4 appears, click the Enable DNS option to select it. 14.Type the relevant information in the Host, Domain and DNS Server Search Order boxes and then click the Add button. 15.Click the OK button. 16.Click the OK button. 17.When Windows prompts you to restart your computer, click the Yes button to allow the settings to take effect and complete your configuration.
Network Configuration in Windows 2000 1. Start -> Settings -> Control Panel. 2. Double-click the Network icon. 3. Right-click the Local Area Connection icon and then click Properties from the list to select it. 4. When the dialog box similar to Figure 5-5 appears, select Internet Protocol (TCP/ IP) and then click the Properties button. 5. When the dialog box similar to Figure 5-6 appears, click the Obtain an IP address automatically option and proceed to step 7 If you are using a Dynamic IP Address.
Network Configuration in Windows XP 1. Start -> Control Panel. 2. Double-click the Network Connections icon. 3. Right-click the Local Area Connection icon and then click Properties from the list to select it. 4. When the dialog box similar to Figure 5-7 appears, select Internet Protocol (TCP/ IP) and then click the Properties button.
5. When the dialog box similar to Figure 5-8 appears, click the Obtain an IP address automatically option and proceed to step 7 If you are using a Dynamic IP Address. Continue with step 6 if you are using a static IP address. 6. Click the Use the following IP Address option to select it and type the relevant information in the IP Address, Subnet mask, Default gateway, Preferred DNS server and Alternate DNS server boxes. 7. Click the OK button. 8.
A General Specifications
Specifications This appendix lists the general specifications of your wireless LAN USB adapter. Wireless Interface ❑ IEEE 802.11b compliant ❑ WEP security support (64-bit or 128-bit encryption) USB Interface ❑ Compliant to 1.0 and 1.1 standards Antenna ❑ Built-in antenna Frequency Range ❑ 2.4 - 2.4835 GHz (ISM Band) Modulation ❑ DSSS - Direct Sequence Spread Spectrum Channels ❑ 11 Channels Data Rate ❑ 11/5.
Indicator LEDs ❑ Power LED ❑ Link LED Safety and Regulatory ❑ FCC Part 15 Class B, CE Physical Dimensions ❑ 4.6 inches (117 mm) x 2.1 inches (82 mm) x 1.0 inches (26 mm) Weight ❑ 4.
B Troubleshooting
Troubleshooting This appendix provides tips and solutions for resolving some of the problems you might encounter with the Creative Network Blaster Wireless LAN USB Adapter 2030 either during installation or normal use. Problems with Wireless LAN USB Adapter Windows does not auto-detect the new USB device and the Add New Hardware Wizard dialog box does not appear. In Windows 98SE/ Me/2000 1. Right-click the My Computer icon on your desktop and select Properties. 2. Click the Device Manager tab. 3.
In Windows XP 1. 2. 3. 4. 5. Problems with Software The Configuration Utility icon on the status bar is always red. Click Start -> Control Panel. Double-click the System icon. The System Properties dialog box appears. Click the Hardware tab. Click the Device Manager button. Click the plus sign next to Universal Serial Bus controllers. The name of the controller bus appears. Be sure that there is no red “X” or yellow “!” next to it.
My computer is unable to establish a link with an access point. Do the following: ❑ Make sure that the access point is connected and turned on. Observe the status LEDs to make sure that the access point is properly connected. ❑ Make sure that your PC (wireless client) is set to Infrastructure mode. ❑ Make sure that the wireless USB adapter is connected to your computer. Also make sure that you have installed the driver properly.
In Windows 2000/XP 1. Click the Start button and click Run.The Run dialog box appears. 2. In the Open box, type command. 3. At the command prompt, type ipconfig. 4. Press the Enter key. 5. Restart your computer. Radio Interference. Do the following: ❑ Adjust the antennas of the wireless access point until you get the best reception. ❑ Keep the access point and wireless clients away from microwave ovens, large metal objects and 2.4 GHz cordless phones.
C Frequently Asked Questions (FAQs)
Frequently Asked Questions (FAQs) This appendix provides frequently asked questions you might have about Creative Network Blaster Wireless LAN USB Adapter 2030 either during installation or normal use. What is the function of the Creative Network Blaster Wireless LAN USB Adapter? It is a wireless network adapter card. Connect the wireless LAN USB adapter to your computer, and the computer becomes a wireless station, which can transmit and receive radio frequency (RF) signals.
What is a Wireless Access Point? Wireless Access Point (AP) is a network bridge that provides an easy and quick solution for the wireless stations to access an existing wired local area network. An Access Point extends the reach and usefulness of the wired network resources. When you connect a Wireless AP to an Ethernet port of a hub or switch on your wired LAN, many wireless clients can also access the network resources.
Windows 2000 and Windows Me have a few security features. Windows 98SE users can download security related patches from Microsoft’s web site. However, it is recommended that you develop safe computing habits: ❑ Protect your passwords. Do not divulge the passwords to anyone and be especially careful if someone asks you for the password online or over the phone. ❑ Protect your online transactions by using a secure browser.
D Glossary
Glossary This appendix explains the technical terms used in this manual. Access Point A networking device that transparently bridges wireless computers and laptops to a wired local network. Ad-hoc mode A small Peer-to-Peer network mode in which the wireless clients are connected to one another directly without using a Wireless Access Point. Some of the wireless clients are part of the network only for a limited duration while in some close proximity of the rest of the network. In IEEE 802.
Broadband A transmission media that can handle the transmission of multiple messages, at different frequencies at one time. Broadband signals use analog carriers. Cable modem A modem that sends and receives digital data on the same cable that brings television broadcast signals to your home. Channel A channel is a separate path through which signals can flow.
pattern called a chip. The chipping code is known only to the sending and receiving stations, making it difficult for an intruder to intercept and decipher the encoded wireless data. DSSS is used in IEEE 802.11b networks. Driver A program that a computer uses to control the operation of a peripheral device, such as a keyboard, modem, monitor, card, or cable.
Fast Ethernet An Ethernet specification with a speed of 100 Mbps (10 times faster than 10BaseT). Firewall protection Creative’s built-in router provides firewall protection to all the computers on its LAN. All these computers share a single public IP address and are assigned local IP addresses that are hidden from the outside world. For the external world, there is no network, only a single device. The BritePort’s router blocks any attempt by any external computer to connect to local resources.
IEEE 802.11b A high-bit wireless LAN standard that works on the 2.4 GHz band and utilizes DSSS (direct sequence spread spectrum) technology. It offers data bit rates of up to 11 Mbps and the range is from 61 to 91 meters (200 to 300 feet) for maximum speed. Infrastructure mode A local area network or other small network mode in which wireless clients are part of the network and use one or more Access Points to connect to a wired LAN.
Light Emitting Diode (LED) An electric component that emits light (turns ON) when current flows through it. Kilobits per second (Kbps) A measure of data transfer speed. Kilobytes (KB) 1,024 bytes. Megabits per second (Mbps) A measure of data transfer speed. Megabits/Megabytes One million bits/bytes. Modem A device that allows a computer to transmit data to other computers via telephone lines.
Personal Computer Memory Card International Association (PCMCIA) An industry group organized in 1989 to promote standards for a card-size memory or I/O device that would fit into a personal computer, usually a notebook or laptop computer. PCMCIA Card A card-size memory or I/O device that connects to a personal computer, usually a notebook or laptop computer. A PCMCIA card has a 68-pin connector that connects into a slot in the computer.
RJ-45 A connector/socket for four pairs (either wires) of twisted pair cable that is used commonly to connect computers onto a local-area network, especially to the Ethernet. The only difference between an RJ-45 and RJ-11 connector is that the RJ45 connector is slightly wider. Router A hardware device that connects two separately functional networks using the same or different protocols.
Transmission Control Protocol/Internet Protocol (TCP/IP) A suite of communication protocols that are used by computers or networking devices on the Internet so that they can communicate with each other. TCP/IP uses several protocols, the two main being TCP and IP. 10 Base-T A wiring standard used for Ethernet networks that can transmit data at up to 10 Mbps transmission using baseband unshielded twisted pair cables. The maximum cable length allowed is 100 meters (330 feet).
E Service and Warranty Information
Service and Warranty Information This chapter provides Technical Support and Warranty information for the following geographic regions: ❑ The Americas ❑ Asia The Americas Visit our online help website at www.americas.creative.com/support for help with installation, answers to frequently asked questions, or troubleshooting tips. Our website holds a wealth of information as well as up-to-the-minute software and driver upgrades.
If after consulting our online help, you still have an installation question on a Creative product, you may contact us by the following numbers (please have your system hardware and operating system configuration information and Creative product model and serial numbers available for the call): Telephone (405) 742-6622. Tech Support BEFORE YOU CONTACT US Please fill out the following information and be seated at your computer.
Warranty Information CREATIVE (“the manufacturer”) warrants that equipment furnished will be free from defects in material and workmanship for a period of one (1) year from the confirmed date of purchase of the product new from the retail location. Upon written notice of any such defect, the manufacturer will, at its option, repair or replace the defective item under the terms of this warranty, subject to the provisions and specific exclusions listed herein.
Asia Refer to the installation CD for your country’s technical support contact information, located in E:\Manual\Asia\Warranty (where E: represents your CDROM drive). Our company is happy to assist and support our customers. If you have trouble or questions relating to any purchased equipment, follow the steps below: 1. Duplicate the problem. Once a problem occurs, try to restart your hardware and software from the beginning and see if the problem happens again.
• Please send the package postage paid. We will not accept packages sent COD. • Ship the well-packed equipment to: Creative Technology Ltd. 31 International Business Park Creative Resource Singapore 609921 Attn: Asia Customer Service RMA# (your RMA number here) • Your equipment will be returned to you via United Parcel Service (UPS) ground service. Depending on your location, it could take two weeks to complete the return process.
Helpline Information For South Africa Creative Labs Africa (Pty) Ltd, 1F North East Wing, Corner K101 & Old Pretoria Road, Midrand, JOHANNESBURG, SOUTH AFRICA Mailing Address: P O Box 76761, WENDYWOOD 2144, Republic of SOUTH AFRICA Operating Hours: 8:00 a.m.-12:00 p.m., 1:00 pm-5:00 p.m. Mon-Fri, except for Public Holidays Hotline: (27-11)805-0188 Fax: (27-11)805-0190 E-mail Form: http://asia.creative.com/support/lookup.
For Hong Kong & Macau Creative Labs (Hong Kong) Ltd, Unit 31, 9/F, Hong Kong International Trade & Exhibition Centre, No 1 Trademart Drive, Kowloon Bay, KOWLOON, HONG KONG Operating Hours:9:15 a.m.-5:45 p.m. Mon-Fri & 9:15 a.m.-12.45 p.m. Sat, except for Public Holidays Hotline: (852)2148-6151/6152 Fax: (852)2331-2151 Web Site: http://asia.creative.com/hongkong/ E-mail Form: http://asia.creative.com/support/lookup.
