System information

Troubleshooting
Sound Blaster JAM Controls and Indicators
Different actions can trigger the Sound Blaster JAM to go into different states. The table below lists the
controls and related actions, and the meaning of the LED indications.
Action LED Status
Power On/Off Green
(with power up tone)
Power ON
Green
(with power down tone)
Power OFF
Battery Charging
(when power off)
Red Headset battery is charging
Off Battery charging is complete
Battery Charging
(when power on)
Red Headset battery is charging
LED returns to the last status Battery charging is complete
Bluetooth Pairing Blinks quickly in blue
(60 seconds)
Headset is searching for
Bluetooth-enabled devices
Blinks slowly in blue
(Bluetooth connected tone)
Headset is paired successfully
Blinks slowly in green
(Bluetooth disconnected tone)
Headset is unpaired
Incoming Phone Call 3 quick blue blinks every 2
seconds
(Ring tone)
Phone ringing
2 quick blue blinks every 2
seconds
Answer call / active call
Blinks slowly in blue Reject call / end call
No sound from the headset.
Check the following:
l The headset and your Bluetooth device are turned on.
l The headset has sufficient battery power.
l The volume settings in Sound Blaster JAM Control Panel and system audio are properly adjusted and
not muted.
l There is no hardware conflict between the headset and a peripheral device.
l The headset is selected as the default audio device. Ensure that existing analog headset is
disconnected.
There is clipping/distortion during audio playback.
Check the following:
Troubleshooting 21