Specifications

Page 13
PrecisionHD HANDLE CAMERA SYSTEM • REV5
DAMAGED SHIPMENT CLAIM PROCEDURE
Whenever a shipment suffers damage while in the
custody of the transportation company, the respon-
sibility lies with the transportation company, and the
value of the damages can be collected from the
transportation company if the proper procedures
are followed.
When a shipment is received in a damaged condi-
tion and due to the appearance of the containers
such as a broken crate, torn wrapping, or smashed
carton, the contents may have been damaged.
That fact should be noted on the Bill of Lading of-
fered by the transportation company. An example
of an applicable statement would be; “Received in
good order except as noted” or “Crate damaged,
possibility of concealed damage.” The addition of
these types of statements on the shipping docu-
ments will automatically give grounds for starting
a claim.
If damage cannot be identied on the exterior of
the container, but is found when the container is
opened, further unpacking should be stopped im-
mediately and the container with all wrapping or
packing materials should be held. The transpor-
tation company should be notied so an inspector
can be sent. Failure to follow either of these two
procedures may result in an inability to le a claim
and collect for damage done. Returning the con-
tainer to the sender without such an inspection
may prevent ling a claim, because it will divide the
responsibility for damage and in many cases the
transportation company will return the shipment
to the sender without charge after the inspection.
The claim itself may be led by either the shipper
or consignee, but the consignee must notify the
transportation company and the shipper that the
damage has occurred. Remember that refusal of
the shipment or failure to note the possibility of
damage on the shipping documents may jeopar-
dize the claim. Also, acceptance of a damaged
shipment which has been processed properly to
allow for ling a claim, will not jeopardize the po-
sition of the consignee. In any case, SKYTRON
will see that damage which is not the fault of the
consignee or his agents is corrected, if the trans-
portation company does not honor the claim, as
long as SKYTRON receives the full cooperation
of the consignee in ling the claim.
Some of the papers needed for ling a claim are
in the hands of the consingnee after the ship-
ment has been received. If SKYTRON must le a
claim, we will request these papers by name from
the consignee at such time as the claim is under
discussion. We will require the originals of these
papers and not copies.
Knowledge of the procedures outlined above and
your cooperation in submitting damaged shipment
claims will help both you, our customer, and SKY-
TRON by assuring the integrity of our products from
manufacturing to installation.