Specifications

Bankway Network Standards Guide - Distributed Terminal Server in Every Branch
This constitutes a trade secret of Fidelity National Information Services, Inc. 03/08 Research & Development
Page 61 of 63
Use this procedure to establish a WebEx Support Center Session for Demo or support services.
● A valid sign on for WebEx
● Internet Access
1. Open Internet Explorer and type bankway.webex.com in the address URL.
2. Click Log In, located in the upper right-hand corner.
3. Enter your FIS Banking Solutions WebEx Login ID and password and click Log In.
4. Select the Support Center tab.
5. Click Start a Support Session.
6. Notate the Remote Support Session Number and ask the customer to follow the
procedure Connect to a FIS Banking Solutions Webex Support Center Session.
7. Alternatively, the customer can be sent an email containing a link to the support center
session by clicking Invite. The Invite Users screen appears.
8. Select either Customer or Support Representative to invite the attendees by e-mail and
type their name and e-mail address. After the customer joins the session, their information
appears in the Customer Information box.
9. Show the remote customer your desktop by clicking Share View on the Desktop tab, if
necessary.
10. Click Request View or Request Control and then click OK to view or request control of
the remote customer’s desktop.
11. The customer will also be prompted, and once they acknowledge the request, the session
continues. A teal screen appears briefly appears as your desktop session is shared.
12. Click on the Sharing icon in the top right-hand corner of your display and select Stop
Desktop Sharing when you are finished.
13. Click End Session.