Bankway® Network Standards Guide Distributed Terminal Server in Every Branch Service Level 8.19 www.fisglobal.
Original Publication 2000 Revised 2006 03/07 09/07 03/08 This document is protected as a trade secret and under the copyright laws as the property of Fidelity National Information Services, Inc. Copying, reproduction or distribution to third parties is strictly prohibited.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Table of Contents Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ........... 1 Bankway Overview ................................................................................................................. 1 Bankway Environment .......................................................................................................... 2 Purpose and Organization of the Guide .......................
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Software Recommendations............................................................................................... 15 Bankway Thin Client ............................................................................................................. 16 Recommended Hardware Configuration ............................................................................. 16 Software Requirements .......................................
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch WAN Requirements ............................................................................................................ 32 Cash Dispensers .................................................................................................................. 33 Supported Devices ............................................................................................................. 33 Cash Recyclers ........................
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Host.................................................................................................................................... 52 DNS and/or WINS .............................................................................................................. 52 Bankway Servers ............................................................................................................... 52 Workstations ...................
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Windows environment of Bankway provides your bank with streamlined customer service efficiencies. With these time saving and easy-to-use capabilities, your bank’s employees can perform their tasks quickly and efficiently as well as provide a superior level of customer service. This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch FIS has enhanced the capabilities of Bankway to support Windows®-compliant access to the information in Bankway. The high-level illustration below provides the basic components of the Bankway environment. The purpose of the Bankway Network Standards Guide is to provide the network standards and specifications recommended by FIS.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch division for assistance with specific hardware requirements to ensure a successful implementation of Bankway at your bank.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The versatile design of Bankway provides report-printing capabilities (using shared network printers) and receipt-printing capabilities (using receipt printers/peripheral computer devices). These devices allow your bank to take full advantage of the next-generation customer service capabilities of Bankway.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Windows-based client software. In addition to the base components, Citrix MetaFrame 1.8 or Citrix MetaFrame XP is required to provide support for the low bandwidth ICA protocol and thin client serial and parallel port support.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Bankway master terminal has several purposes: ● FIS Support access ● Test / Training Environment ● FIS Express Server ● Configuration Console and Master Configuration ● Bank Standards Configuration and Distribution By using an Internet connection, the Master Terminal allows FIS to connect to your network.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● 512 MB Random Access Memory (RAM) ● 15 GB free (usable) hard-drive space ● 1.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Bankway Image Server is used to store your customer images. These images can be signature cards, photo identifications or any other image you wish to store. The Image Server will typically be located at the main office or data center. Note: The Image Server should be dedicated to the processing and storage of Bankway images for the entire Bank.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information summarizes the software requirements for the installation of Bankway imaging capabilities: Microsoft Windows Server 2003 Note: Internet Information Services is included on the Windows Server 2003 CD. ● Tape Backup Software ● Virus Scanning Software ● Uninterruptible Power Supply (UPS) safe shutdown software for power-loss management Note: FIS recommends McAfee VirusScan or Norton AntiVirus.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Bankway Statements Server is used to render statement documents. The server operates on a stand-alone basis, creating and accumulating statements as a batch process. The server responds to the Bankway business task to request viewing of an archived statement, as well as Business Tasks for administration and maintenance.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information summarizes the Recommended Hardware Configuration for the installation of FIS Statements Server for Banks up to $300 Million in assets. ● Intel Xeon 2.4 GHZ/512K Cache, or equivalent ● Optional second Intel Xeon 2.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Beginning with Service Level 8, all Bankway customers have the option to utilize a SQL database in lieu of MSDE, SQL Express, and Microsoft® Access databases. A SQL server requires additional licenses, whereas MSDE, SQL Express, and Access do not require additional licenses. Microsoft® SQL Server™ 2005 can be configured to automatically manage its disk usage, send notifications upon encountering error conditions, and etc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information summarizes the minimum software requirements for the installation of Bankway. ● Microsoft Windows Server 2003 ● Microsoft SQL Server 2005 ● Tape Backup Software ● Virus Scanning Software ● Uninterruptible Power Supply (UPS) safe shutdown software for power-loss management Note: FIS recommends McAfee VirusScan or Norton AntiVirus.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Bankway Terminal Server – located at each branch – is responsible for delivering the Bankway interface to the users via terminal emulation software. All client software processing occurs on the terminal server and is transmitted to the workstations via a network connection. The following configurations are based upon the total number of concurrently active workstations in the server farm.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Monitor ● Keyboard ● Mouse Note: FIS does not recommend more than 30 concurrent user connections per server. The following information summarizes the minimum software requirements for the installation of Bankway on a terminal server. ● Microsoft Windows Server 2003 ● Citrix MetaFrame 1.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The Bankway thin client is the hardware device used to connect to the Bankway Terminal Server. Applications do not reside on the thin client and no CPU cycles are used to execute the Terminal Server applications. The only processes that occur on the thin client device are screen display, mouse and keyboard input, and access to local devices, such as validation printers.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● IBM 5250 Terminal Emulation (AS/400 Host) ● IBM 3270 Terminal Emulation (MVS Host) ● Remote Desktop Protocol (RDP) version 5.1 or later ● Citrix ICA Client This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The PC workstation, also referred to as a fat PC, allows your employees to take advantage of all of the current and future features of Bankway. A PC workstation can have installed a terminal emulation program, such as the Terminal Services client or the Citrix ICA client, or can have Bankway installed locally. Scanning workstations must have the Bankway Client and Microsoft Office installed locally.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information summarizes the software requirements for the installation of Bankway: ● Windows 2000 Professional with Service Pack 4 or later, or Windows XP Professional with Service Pack 1a or later ● Microsoft Office 2003 for document printing and Financial Information and Loan Collection reports ● Virus Scanning Software Note: FIS recommends McAfee VirusScan or Norton AntiVirus.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The network requirements for each are described in the following sections. The host requires Ethernet connectivity hardware to support TCP/IP communications. Configuration options will vary depending on the hardware platform and the model of the processor. 100baseTX Ethernet is the FIS LAN standard. ● Bankway release K6100000 ● TCP/IP with all maintenance (Version 5.2.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information pertains to the z/OS environment: ● MQSeries customization options – Contact FIS for an in-depth review of these options. ● LE (IBM z/OS Language Environment) – This set of common services and language-specific routines provides a single run-time environment for applications written in LE-conforming language.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The host requires Ethernet connectivity hardware to support TCP/IP communications. Configuration options will vary depending on the hardware platform and the model of the processor. 100baseTX Ethernet is the FIS LAN standard. ● Bankway release K6100000 ● TCP/IP Connectivity (required) ● IBM WebSphere MQ (Version 5.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The purpose of this A2i network standards section is to provide the network standards and specifications recommended by FIS. Please contact the FIS Hardware and Network Services division for assistance with specific hardware requirements to ensure a successful implementation of Bankway A2i at your bank.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Large volumes of data transfer may require more memory, which will require certain levels of Windows and SQL (call Network Certification for details) ● Dual 3.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch accomplished by running host processing with the STAT mode SOUPIN parameter set. This will produce a record count that is the base for all calculations. (See Appendix B) The output of the STAT mode run of the biggest report is a. Multiply a times 512 to get b, the number of bytes in the CSJ files. Add another 5MB to account for the other files (Metadata, CACMD), this yields e, the actual disk space required.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Where - A = Summation of Record counts of all reports in output from STATS mode run.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Bank Number 3 Group STAT mode Records 1 250 2 500 3 6 4 80 5 30 6 4300 The largest report is Bank 1, group 4 with 380,000 records Formula a * 512 = b 380,000 * 512 = 1,945,600,000 b + 5,000,000 = e 1,945,600,000 + 5,000,000 = 1,950,600,000 e*g=H 1,950,600,000 * 1.5 = 2,925,900,000 The host will require an additional 3GB of storage to accommodate A2i with 50% growth.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The number of snapshots to be kept on line is a decision to be made by the Bank. Additional snapshots can be backed up to media such as CD\DVD and restored as required. As a starting point assume: ● The last 10 days ● The last 5 weeks ● The last 13 months ● The last 8 quarters ● The last 7 years Following this pattern yields about 33 snapshots as the value T.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Backup of A2i involves two components; the underlying database infrastructure and the daily Snapshots of data. The underlying database infrastructure is comprised of three things that need to be backed up as a set to insure continuity when restoring the server. ● The databases (use SQL Enterprise Manager) ● The Report Server key ● The Configuration Console configuration file (configuration.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The topic of a telecommunications network is a large science and industry that is beyond the scope of this document. What follows are general guidelines. For a complete analysis of a Telecommunications Network by a qualified professional with expertise in the FIS environment, contact your FIS representative. The Telecommunications Network is a generic term referring to the elements that allow computers to exchange data.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Connecting a router to a WAN requires an interface device called a DSU/CSU. This may be integrated into the router, supplied by the Common Carrier, or owned by the bank. Often a common carrier integrates data and voice traffic over a single link. In which case the DSU/CSU must have an interface to the phone system (PBX) and must be configurable. WAN connections come in many varieties including wireless and satellite.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The following information summarizes the minimum hardware requirements for the Wide Area Network. ● Router: Each location requires a manageable router with an Ethernet interface to the LAN, a serial interface to DSU/CSU (or integrated CSU/DSU); plus the appropriate interface(s) to a backup link, if implemented. The appropriate Routing Protocol depends on topology of the network and the available bandwidth of the network.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Cash Dispensers are designed for low-, medium- and high-volume applications, with varying security requirements. Implementation of available configurations, options and peripherals is determined by your specific operating criteria. Cash dispenser systems deliver application-specific solutions for any environment.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Cash recyclers are designed to deposit, count, verify, authenticate, secure, dispense and balance currency. De La Rue's proven recycling technology is recommended by FIS Banking Solutions to increase productivity, security and accuracy and also to improve client service and reduce costs.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Printers can be used with Bankway to print customer documentation, statements, receipts, and etc. Teller printers, network printers, and check printers can be used to add to the functionality of Bankway. Bankway supports a number of industry standard teller printers.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Validation/Journal/Check Printer ■ ● Validation/Journal Printer (where size is an issue) ■ ● FIS recommends the Epson TM-U675 FIS recommends the AddMaster IJ6080 Passbook Printer/Validation ■ FIS recommends the Craden DP9 Note: Receipt and passbook printer drivers are built into the Bankway software. Therefore, Windows drivers are not required for the receipt printers.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Printer Model Pass Printable Connection Validation Journal book Lines Type Shareable Checks or Money Orders MICR Multiple Reader Fonts Impact or Inkjet Noise Level Size Epson TM-U675 Y Y N 8 Serial N Pre-printed checks Y* Y Impact Medium Medium Epson TM-U375 Y Y N 8 Serial N Pre-printed checks Y Y Impact Medium Medium Axiohm 7221 Y Y N 14 Serial N Pre-printed checks Y* Y Impact High Me
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Printer Model Pass Printable Connection Validation Journal book Lines Type Shareable Checks or Money Orders MICR Multiple Reader Fonts Impact or Inkjet Noise Level Size * The printer has MICR-reader capabilities, but they are not implemented at this time. ** The serial cable required is not a standard serial cable and should be ordered from the manufacturer.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Printer Model Special Settings Axiohm DH4771 BIOS -ECP Addmaster IJ2040 Model 864768 Rv.2 Addmaster IJ3160 Addmaster IJ6080 Addmaster IJ6160 NCR 5021 NCR 5223 Flow Control - Xon-Xoff NCR 7141 Unisys EF4270 Flow Control - Xon-Xoff IBM 4712 IBM 4722 IBM 4770 BIOS - Bidirectional Star SP300 Craden DP6/DP7 Emulation Mode I This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Network printers are typically laser printers that would be used for printing documents such as forms, agreements, statements, cash balancing reports, and etc. These printers would be shared within a branch or department. Note: When using network printers with multiple trays, you will not be able to specify the tray or special setting for new account or product services documents. These documents will print from the default tray.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Web cams allow for the capture of customer images. Capturing pictures of your customers allows for the quick identification of customers and reduces fraud. By installing a Web cam at each workstation that is used to open new accounts, your employees will be able to quickly capture pictures that will be incorporated into each customer’s electronic profile.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Burst Rate: The maximum bandwidth that may be provided by the Frame Relay network. The Burst Rate is not guaranteed and should not be used to measure the speed of the data lines. ● Extensive Internet usage on the network may adversely affect the operation of Bankway. Therefore, a separate line should be installed that is dedicated to Internet access.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Offline capability is available in each branch ● Each branch is independent of each other ● Not all branches will be down at the same time ● Provides a centralized location for the administration of the Terminal Servers ● Provides shadowing capabilities for Thin-Client devices ● Old workstations can be used in this environment with the use of the Citrix ICA Client application ● Network printing traffic is contained
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Bankway native database format ● No dependence on Microsoft Access databases ● Centralized management capabilities ● Database management tools ● SQL can be configured to inform IT personnel upon error ● Continuous, reliable access to SQL Server required at all times ● Additional licenses required for SQL Server ● Additional training in SQL Server required for IT personnel The support of Bankway software may requ
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch To allow a FIS support representative remote access to a workstation at the bank, the remote bank employee must browse to an HTTPS-encrypted WebEx site and join a support meeting setup by the Bankway support representative. After the session is joined, the bank employee can opt to pass control of the whole desktop or just a particular application to the support representative.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● Install Network Cabling at all locations/branches ● Create domain directory/user structure ● Install WAN Data Lines to all locations/branches and data center ● Install routers and switches in all locations ■ Firewall - Open port for FIS Express Note: Check with your Network Certification Specialist for the port requirements. ● Install IBM WebSphere MQ v5.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ■ Meets hardware requirements ■ Modem and telephone line ■ Install Windows Server 2003 ■ Install most current Service Packs Note: Check with your Network Certification Specialist for the currently supported Service Packs for Microsoft Windows and Microsoft Office.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ■ ● Set server security policy to allow ‘DimImageUser’ to log on locally Microsoft Windows 2000/XP ■ Add 'Domain Users' to the local 'Administrators' Group ■ Install most current Service Packs Note: Check with your Network Certification Specialist for the currently supported Service Packs for Microsoft Windows and Microsoft Office.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch FIS can provide your bank with the required network design, installation, and support for Bankway.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This section describes how applications are integrated and run in a Windows Terminal Server environment.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch %SystemRoot%\System32\Usrlogon.cmd System logon scripts. Creates profile mount point. Sets up the %RootDrive% variable that is referenced in all of the compatibility scripts. %SystemRoot%\System32\Usrlogn2.cmd Application compatibility logon scripts. Calls each individual application script.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Windows policies are used to enforce particular desktop and security standards for users logging onto the Terminal Server. These policies standardize the look and feel of the desktop as well as restrict and enforce user options. This section describes the suggested policy settings in the Bankway Terminal Server environment.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch This procedure ensures that users have a mapped drive to the user root directory. This mapping is set in the "%SystemRoot%\Application Compatibility Scripts\RootDrv2.cmd" script. ● Windows Terminal Server installed with licenses ● Citrix MetaFrame 1.8 or MetaFrame XP installed with product and connection licenses ● Administrator password 1. Log-on to the Terminal Server as "Administrator." 2.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Example Set RootDrive=W: (where "W" could be any drive letter) 13. Is the "Set Root Drive" entry complete? ● Yes - Continue with step 14. ● No - Go back to step 8. 14. Save the changes and close the file. 15. This procedure is complete. This constitutes a trade secret of Fidelity National Information Services, Inc.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch Use this procedure to establish a WebEx Support Center Session for Demo or support services. ● A valid sign on for WebEx ● Internet Access 1. Open Internet Explorer and type bankway.webex.com in the address URL. 2. Click Log In, located in the upper right-hand corner. 3. Enter your FIS Banking Solutions WebEx Login ID and password and click Log In. 4. Select the Support Center tab. 5. Click Start a Support Session. 6.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch ● The WebEx session is invoked only from within a Web browser and cannot be started independently. ● The WebEx session is digitally signed by Verisign. ● No session data is stored on the WebEx Network. ● It is entirely dependent upon connections established on a session-by-session basis with the WebEx Network. ● Performs a proprietary encoding process that encodes all shared data.
Bankway Network Standards Guide - Distributed Terminal Server in Every Branch The "VDA" SOUPIN parameters displayed in this example are the ones used for A2i: ● The 1st value (VDAEXTR) tells the system whether to run during BATCH. ● The 2nd value (VDAFILEX) tells the system to extract the data files. If this is STAT, it will simply do the counts and display the results to the console. ● The 3rd value (VDAMULTI) tells the system if we are going to multithread A2i on the Host.
