Specifications

Bankway Network Standards Guide - Client Server Environment
This constitutes a trade secret of Fidelity National Information Services, Inc. 03/08 Research & Development
Page 58 of 59
Use this procedure to establish a WebEx Support Center Session for Demo or support services.
● A valid sign on for WebEx
● Internet access
1. Open Internet Explorer and type bankway.webex.com in the address URL.
2. Click Log In, in the upper right-hand corner.
3. Enter your FIS Banking Solutions WebEx Login ID and password and click Log In.
4. Select the Support Center tab.
5. Click Start a Support Session.
6. Notate the Remote Support Session Number and ask the customer to follow the
procedure Connect to a FIS Banking Solutions WebEx Support Center Session.
The customer can be sent an e-mail containing a link to the support center session by
clicking Invite. The Invite Users screen appears.
7. To invite the attendees by e-mail select either Customer or Support Representative and
type the name and e-mail address.
8. Once the customer joins the session, their information appears in the Customer
Information display box. You can Request View of the remote customer’s desktop,
Request Control of the remote customer’s desktop, or show the remote customer your
desktop by clicking Share View on the Desktop tab.
9. Click Request View or Request Control and click on the acknowledgment (OK) when it
appears.
The customer will also be promoted, and once they acknowledge the request, the session
continues.
10. A teal screen appears briefly as your desktop session is shared. To stop sharing the
desktop, click the Sharing icon in the top right hand corner of your screen and select Stop
Desktop Sharing.
11. When you are done with your session, stop sharing the desktop and click End Session.