Specifications

Bankway Network Standards Guide - Client Server Environment
This constitutes a trade secret of Fidelity National Information Services, Inc. 03/08 Research & Development
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The support of Bankway software may require a FIS employee to access remote customer
systems to complete Bankway product customization and to diagnose and fix software
problems.
Remote support offers the following benefits:
● On-site configuration of software
● Faster resolution
● Better root cause analysis
To provide this remote access, FIS has standardized on WebEx. WebEx is a Web based remote
access product that allows remote customers to "opt in" to a support session and pass control of
their desktop to a FIS support representative.
To allow a FIS support representative remote access to a workstation at the bank, the remote
bank employee must browse to an HTTPS-encrypted WebEx site and join a support meeting
set-up by the Bankway support representative.
After the session is joined, the bank employee can opt to pass control of the whole desktop or
just a particular application to the support representative.