Specifications

Appendix E: Troubleshooting
188 Equalizer Installation and Administration Guide
Equalizer is not active
Is Equalizer functioning? Try to
ping the administration address. If you do not get a response,
“Equalizer Doesn’t Respond to Pings to the Admin Address” provides additional troubleshooting
information.
Primary and Backup Equalizer Are in a Conflict Over Primary
Certain switches (often those from Cisco and Dell) have Spanning Tree enabled by default. This can
cause a delay in the times that the network is accessible and cause the backup Equalizer to enter into
failover mode. If you cannot disable Spanning Tree, enable FastPort for all ports connected to the
Equalizers.
Backup Equalizer Continues to Boot
Primary and Backup Equalizer Are in a Conflict over Primary
Certain Dell and Cisco switches have Spanning Tree enabled by default. This can cause a delay in
the times that the network is accessible and cause the backup Equalizer to enter into failover mode.
If you cannot disable Spanning Tree, enable PortFast for all ports connected to the Equalizers.
Can’t View Equalizer Administration Pages
Equalizer is not active
Is Equalizer functioning? Try to
ping the administration address. If you do not get a response, see
“Equalizer doesn’t respond to pings to the admin address” below, which provides additional
troubleshooting information.
Equalizer Administration Interface Unresponsive
Clear your browser cache; or, close your browser and open it again to establish a new connection.
Equalizer Administration Page Takes a Long Time to Display
DNS server configured on Equalizer is not responding
Possible solutions:
• Check that Equalizer has IP connectivity to the name server configured using the serial
configuration utility.
• If you want to disable DNS lookups on Equalizer, specify a name server IP address of 0.0.0.0
in Equalizer's serial configuration utility.