User`s guide

Frequently Asked Questions
Find Answers to Frequently Asked Questions
If you have questions or encounter difficulties controlling live TV, recording programs,
playing recordings, or displaying the Picture-In-Picture (PIP) screen, this section
might provide the information you need. If not, call Cox Business customer service —
[phone] — or visit www.cox.com
Questions About the Cox Business TV Digital Receiver/DVR
Service*
What happens if the DVR temporarily loses power?
The recordings that were saved prior to the power loss are preserved, except those
recordings that were automatically deleted because their Save Time was reached.
Future recording schedules are also preserved. You miss only the recordings that were
scheduled to be made while the power was out.
Where can I find details on installing the digital receiver?
Access Scientific-Atlanta’s Explorer eClub Web site at:
www.scientificatlanta.com/explorerclub. It contains documentation on a number
of topics, including installation and setup. You need the model number of the digital
receiver and your e-mail address to access the eClub Web site.
Why doesn’t the digital receiver respond when I press the keys on the remote?
Your remote may not be in the Cable mode. To use any of the features provided by the
digital receiver, including the PIP feature, the remote must be in Cable mode.
I want to move the digital receiver to a new location. How do I do this?
Do not move your digital receiver unless absolutely necessary. After disconnecting
the digital receiver from your TV and other components, reconnect it by following the
instructions in your digital receiver installation guide. If you can’t find your copy of this
guide, log on to Scientific-Atlanta’s Explorer eClub Web site at:
www.scientificatlanta.com/explorerclub. It contains documentation on a number
of topics, including installation and setup. You need the model number of the digital
receiver and your e-mail address to access the eClub Web site.
Questions About Controlling a Live Program or Recording
Can I remove the DVR on-screen graphics and banners?
Yes. Some TV programs display “scrolling” information across the bottom of the TV
screen (for example, news and sports “tickers”). The DVR on-screen status bar and
other graphics may cover up information scrolling on screen. Press [ EXIT ] to remove
any on-screen graphic or banner.
* Subscription to Cox Business TV DVR service is required. Service not available in all areas. DVR service may
not be available for establishments with public viewing.
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