COX Business video www.cox.com Available only to commercial customers. Services and features not available in all areas. Not all services available for public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required.
Dear Customer: You made a great choice when you signed up for Cox Business TV. With hundreds of channels and incredible TV and music programming, you’ll keep your employees informed and up-to-date and make your customers feel comfortable and welcome. Cox Business TV enables any television to receive the new digital format from a traditional cable outlet with a digital receiver.
Cox Business TV User’s Guide Table of Contents Welcome . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Cox Business TV Digital Receivers Important Tips for Safe Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Universal Remote Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cox iN DEMAND Pay-Per-View What Is Cox iN DEMAND Pay-Per-View? . . . . . . . . . . . . . . . . . . . . . . 27 How to Order Cox iN DEMAND Pay-Per-View . . . . . . . . . . . . . . . . . . . 27 Helpful Hints and Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Frequently Asked Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cox Business TV Digital Receivers — Important Tips for Safe Operation Cox Business uses several digital receiver models. All are manufactured by ScientificAtlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN, and volume UP/DOWN from buttons on the front of the digital receiver. Please follow these important tips for safe operation of your digital receiver. Read and Retain Your User’s Guide It is important to read all of the instructions before you operate this equipment.
Let Your Equipment “Breathe” Your equipment has openings for ventilation that protect it from overheating. To ensure the reliability of your equipment, do not obstruct the openings. • Do not place other equipment, lamps, books or any objects on top of this equipment. •D o not place this equipment on a bed, sofa, rug or any similar surface. • Do not place this equipment over a radiator or a heat register.
Damage That Requires Service If your equipment has damage that requires service, unplug your equipment from the electrical outlet. Refer all service to qualified service personnel when any of the following occurs: • There is damage to the power cord or plug. • Liquid enters the equipment. • A heavy object falls on the equipment. • There is exposure to rain or water. • Operation is not normal, even after attempts to rectify as outlined in this guide.
Cox Business TV Digital Receivers — Connection Diagrams ® Typical Digital Receiver 1 2 3 4 5 6 7 8 9 10 11 12 13 14 Cox Business uses several digital receiver models. All are manufactured by Scientific-Atlanta and include the ability to manually turn power ON/OFF, channel UP/DOWN and volume UP/DOWN from buttons on the front of the digital receiver. 1. Displays the channel number and time of day. 2. Indicates a message is waiting when blinking or lit. 3.
Recording Your Connections Scientific-Atlanta Digital Receiver Use this diagram to record cable connections from the rear panel. Later, you can use this diagram to reconnect your system if you move the equipment or add new equipment. Disconnect the power from the digital receiver before connecting or changing cable connections. Do not place another component or object on top of the digital receiver.
Audio/Video Connections Connecting the Digital Receiver to a Standard TV Tune the TV to either channel 4 or channel 3. Connecting the Digital Receiver to an HDTV with Component Input (PrPbY/V) View picture on component input. To TV WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.
Connecting the Digital Receiver to an HDTV with Component Input (PrPbY/V) — continued View picture on component input. Connecting the Digital Receiver to a Theater System with Component Input (PrPbY/V) View picture on component input. WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver.
Connecting the Digital Receiver to a Theater System with Component Input (PrPbY/V) — continued View picture on component input. WARNING: Electric shock hazard! Unplug all electronic devices before connecting or disconnecting any device cables for the digital receiver. WARNING! To prevent electrical shock, match wide blade of power plug to wide slot and fully insert.
Universal Remote Control — Standard Button Functionality Your universal remote control is simple to program, easy to use, and can operate up to four devices, including a digital receiver, television, VCR or DVD, audio cassette deck, CD, converters, amplifier or a second TV or second VCR. Before you can use your remote control, it must be programmed (set up) to operate the above devices. Please refer to the manufacturer’s user’s guide for complete instructions.
Interactive Program Guide (IPG) The Interactive Program Guide (IPG)* is a convenient way to find out what’s on television and to view a list of upcoming programs. Lists of programs are available for any date in the next seven days and reminders can be set for up to eight programs at one time. Note: Press [ GUIDE ] on the remote control to access the IPG main screen (shown in the following illustration).
Browse By Show, Program, Event Use the Browse By Title feature to list programs in alphabetical order by their titles. 1. Press [ GUIDE ] on the remote control. The IPG main screen appears in Browse By Time/Channel view. 2. Press [ A ] to display the BROWSE BY menu. Press [ s ] and [ t ] to highlight TITLE. 3. Press [ SELECT ]. The IPG appears in the Browse By Title view, with the title of the program you are currently watching highlighted. 4.
Parental Control Features — Maintain a Professional Environment Parental Control features allow you to maintain the business atmosphere you desire. Block programs by channels, ratings or time of day from the General Settings screen. The Channel Banner shows a padlock symbol for blocked channels and blocked programs. You’ll also see a padlock if any part of the program is blocked by time or rating. How to Change Your Blocking PIN Your digital receiver is installed with a pre-set PIN of 0000.
6. Continue highlighting and selecting channels you want to block. 7. When all channels that you want to block have a padlock shown, press [ A ] to accept. Note: Blocks do not take effect until you turn Parental Control on. 8. To turn the Parental Control feature on and off, follow the instructions below for How to Turn Parental Control On/Off. 9. Press [ EXIT ] to return to watching television.
Music Choice Music Choice will give you and your customers hours of listening pleasure. Whether it’s on-hold music or music played over the intercom system, you can choose from over 40 channels of CD-quality, commercial-free music, including rock, classical, country, jazz, and much more, any time day or night. Performance Rights Guidelines Below are the performance rights guidelines for Music Choice’s agreement with ASCAP, BMI, and SESAC to ensure that you are in compliance for commercial establishments.
Cox Business TV Digital Video Recorder (DVR) Functionality* Controlling Live TV You can use your remote to control a live program. 1. To pause a show, press [ PAUSE ]. 2. To resume playback from pause, press [ PLAY ] or [ PAUSE ]. 3. To rewind a recording, press [ REW ] once (slow speed); press [ REW ] twice (medium speed); press [ REW ] three times (rapid speed). 4.
Record Multiple Episodes of Your Favorite Program From a program or from the IPG, press [ RECORD ]. Using your cursor buttons, choose “all episodes.” Select number of episodes to save. Press [ A ]. Choose the desired options. Press [ SELECT ]. Record Two Programs at Once The DVR gives you different ways to record two programs at once: • Schedule two programs to record at the same time by following the procedure in “Record Multiple Episodes of Your Favorite Program” above.
Schedule Future in demand Pay-Per-View Recordings 1. If the Interactive Program Guide is not shown, press [ GUIDE ]. 2. Use the arrow keys to find the future PPV event you want to record. Press [ SELECT ] or press [ RECORD ]. The Future Programs Option screen is displayed. 3. Follow the on-screen instructions to purchase the event and schedule the event to record. Note: If there is not enough hard disk space for recording the event, a “Not Enough Space” banner appears.
Managing Saved Programs Saved programs can be automatically erased as space is needed for new recordings, or they can be saved until you erase them manually. Play a Saved Program Press [ DVR LIST ] to access saved programs. Press [ s ] and [ t ] to highlight program. Press [ SELECT ]. Scroll to PLAY and press [ SELECT ]. Erase a Program Press [ DVR LIST ] to access saved programs. Press [ s ] and [ t ] to highlight program. Press [ SELECT ]. Scroll to ERASE and press [ SELECT ].
Managing Scheduled Recordings Your Scheduled Recordings list lets you see which upcoming programs are scheduled to be recorded. It also lets you cancel upcoming recordings. Find Scheduled Recordings Press [ DVR LIST ]. Press [ A ] to display the list of programs scheduled to record. Modify/Edit a Scheduled Recording Press [ DVR LIST ]. Press [ A ] (Scheduled Recordings). Use [ s ] and [ t ] to highlight program and press [ SELECT ] to edit. Make edits to program. Press [ A ] to accept all edits.
Automatically Erasing Oldest Recordings if Space Is Needed Press [ DVR LIST ]. Press [ B ] to display the preferences screen. Use the arrows to select. Turn ON Auto Erase. Press [ SELECT ] to view the confirmation screen. Press [ A ] to turn feature ON. Note: Any recordings that have a Save Time of “Until I Erase” will not be automatically erased.
Copy a Recording to a VCR Tape You can make a copy of your program by transferring to a VCR tape. Connect the VCR to the cable or OUT 2 (VCR) connection on the back of the digital receiver. Make sure that you have a tape in your VCR and that the VCR is set to record. Press [ DVR LIST ]. The recorded list screen appears. Press [ s ] or [ t ] to highlight the recording you want to copy to the VCR. Press [ SELECT ]. The Recorded Program Options screen appears with the option “Copy to VCR” highlighted.
4. Press [ VOL – ] to indicate that you want to select a picture format setting. The LED display shows HdSr to indicate that you are in the Picture Format mode for HDTV screens. 5. Use the following table to select settings that your HDTV supports. IMPORTANT: Y ou have 20 seconds to begin selecting picture format settings. After 20 seconds, HdSr disappears to indicate that the HD/DVR receiver is no longer in the Picture Format mode. If this occurs, repeat this process by starting at step 2.
Cox iN DEMAND Pay-Per-View* What Is Cox iN DEMAND Pay-Per-View? Cox iN DEMAND Pay-Per-View (PPV) contains program events and movies that are not available on other channels. Cox iN DEMAND events are charged to you on a pay-per-view basis, so you pay only for the programs you order. After you purchase a Cox iN DEMAND program, a dollar symbol in the Channel Banner indicates programs you have purchased.
• Using the Cox remote control, press [ SETTINGS ] twice to get to General Settings. • Use [ ] to highlight SET: A-C OUTLET. • Use [ s ] or [ t ] to select ON WITH SET TOP. • Plug the television back into the electrical outlet on the digital receiver. • You may now turn your television on and off with either [ CABLE ] or [ TV ]. No Sound • Make sure the volume is turned up. • Verify that [ mute ] is not in use from the TV or the digital receiver.
Frequently Asked Questions Find Answers to Frequently Asked Questions If you have questions or encounter difficulties controlling live TV, recording programs, playing recordings, or displaying the Picture-In-Picture (PIP) screen, this section might provide the information you need. If not, call Cox Business customer service — (866) 272-5777 — or visit www.cox.
How far back can I rewind a program? It depends upon whether the program is a live or a recorded program. You can rewind all recorded programs to the beginning of the recording. The situation is different for live programs. If you have watched a live program for less than one hour, you can rewind back to the point that you started watching the channel. If you have watched a live program for longer than 1 hour, you can rewind up to the last hour that you’ve watched.
List screen. You can, however, copy programs to a VCR tape before they are erased. For details, see “Copy a Recording to a VCR Tape” on page 25. Can I use PIP while copying a program to my VCR? When copying a program to a VCR, the PIP screen displays what is being copied to the VCR. You cannot use PIP to watch another program while copying a program to a VCR, but you can change channels in the main screen. Can I record two programs at the same time and watch a live program on another channel? No.
At 1:00 a.m., the inactivity clock begins. If you do not press a remote button or front panel key between 1:00 a.m. and 1:10 a.m., the digital receiver displays a 5-minute warning banner, indicating that the digital receiver is about to enter Power Save mode: • To allow the digital receiver to enter Power Save mode, do nothing when the warning banner appears. The digital receiver automatically powers down.
If the DVR has reached its storage capacity, you must make space to record other programs. To make more space on the DVR: 1. Erase recordings that you no longer want, or copy recordings you want to keep to a VCR tape and then erase them from the DVR. For details, see “Erase a Program” on page 22 or “Copy a Recording to a VCR Tape” on page 25. 2. Turn Auto Erase on. Your oldest recordings are erased automatically if space is needed. For details, see “Automatically Erasing Oldest Recordings” on page 24.
I’m concerned about burn in. Can I remove the bars that display when watching certain programs on my HDTV? Yes. You can remove the bars and enlarge or stretch the picture to fill the screen. If you have a standard-screen HDTV, you might try removing the bars by displaying the program in a different picture format. Burn in or “ghosting” occurs when an image is displayed on a TV for an extended period of time.
Index B rewind programs. . . . . . . . . . . . . . 19, 30 Block channels, with parental control . . . . 16 status bar, using. . . . . . . . . . . . . . . . . . 21 Blocked program, how to watch parental control. . . . . . . . . . . . . . . . . . 17 two programs at once. . . . . . . . . . . . . 30 viewing recorded programs. . . . . . . . . 21 Burn in, using DVR . . . . . . . . . . . . . . . . . 34 C Channel banner, with parental control . . . 16 watching programs. . . . . . . . . . . . . . .
Index M Managing recording space, using DVR. . . . . . . . . . . . . . . . . . . . . . 23 Managing saved programs, using DVR. . . . . . . . . . . . . . . . . . . . . . 22 Managing scheduled recordings, using DVR. . . . . . . . . . . . . . . . . . . . . . 23 S Status bar, using DVR . . . . . . . . . . . . . . . 21 T Troubleshooting. . . . . . . . . . . . . . . . . . . . 27 TV digital receiver audio/video diagrams. . . . . . . . . . . . . 10 Moving the DVR . . . . . . . . . . . . . . . . . . .
COX Business video www.cox.com Available only to commercial customers. Services and features not available in all areas. Not all services available for public viewing and pricing may vary. Cox Basic service required for local HD channels, and Cox Digital Cable required for premium HD channels and DVR. Paid subscription to Digital HBO, Starz or Showtime required for HBO HD, Starz HD, or Showtime HD, respectively. HDTV set and an HD/DVR receiver or CableCard required.
