User Guide

COX Other Services
OTHER SERVICE FEES  One-Time Charges
Returned Check Fee ...................................... $20.00
Electronic Reactivation Fee ..........................$20.00
Electronic Reactivation Fee .........................$20.00
(phone)
Late Payment Fee ............................................$6.95
(Homelife, TV, Internet)
Late Payment Fee ...........................................1.50%
(Phone Percent of balance)
TV Pro Connect ........................................... $100.00
(up to 3 outlets)
Panoramic Wifi Pods Assisted Install ..........$30.00
Internet Pro Connect ................................... $100.00
Internet Panoramic Wifi Pro Connect ....... $100.00
Voice Pro Connect ....................................... $100.00
Easy Connect Activation ....................... No Charge
(TV, Internet, Voice)
TV Pro Connect Conversion ....................... $100.00
Internet Pro Connect Conversion .............. $100.00
Voice Pro Connect Conversion .................. $100.00
Trouble Call Truck Roll .................................. $75 .00
(per visit)
PREMIUM SUPPORT  Monthly Rates
Cox Complete Care .......................................$10.00
(TV, Internet, Telephone)
Cox TV:
*
Rates shown are retail rates for various standalone services.
Available to residential customers in Cox service areas. The TV packages
above include one Basic Box, Cox TV Box, Contour Box or CableCARD with
service, depending on package; additional Contour Box, Cox TV Box, Basic Box
or a Cox-provided CableCARD together with a certified compatible CableCARD
retail device required for additional television hookups. For FCC disclosure
purposes only, the fee reasonably allocable to the included CableCARD is $3;
additional CableCARDS priced as shown. See CableCARD FAQs on www.cox.
com for CableCARD details. CableCARD is a registered trademark of Cable
Television Laboratories, Inc. and is used with permission. An HDTV set with
an HDMI connection is required for HD quality video. Channel availability may
vary between Basic Box and other Cox equipment options. Contour Box and a
television that supports composite video or s-video connections required for
DVR service. Available DVR recording space varies by package. All prices and
packages are subject to change. Pricing above excludes installation, taxes,
franchise fees, surcharges, and other fees. Subject to credit approval. Other
restrictions may apply. For certain TV packages, the Broadcast Surcharge or
Regional Sports Surcharge are listed separately on your bill. †Sports package
subscriptions are paid in advance for the season and auto-renews annually
at the applicable season renewal rate unless canceled before start of next
season by calling Cox. Purchase is non-refundable.
**
This service requires a
subscription to the Sports and Info Pack. Pro-rata rates apply for packages
added mid-season.
^
Contour Stream Player does not include any live tv
channels. Contour Stream Player only allows the ability to access Contour
Apps and On Demand content that can be subscribed to, purchased, or rented.
Cox Internet: Download Speeds Up To / Upload Speeds Up To:
##
Essential
Service: 100 Mbps / 5 Mbps,
‡
Preferred Service: 250 Mbps / 10 Mbps,
++
Ultimate Service: 500 Mbps / 10 Mbps (fiber to the premises areas: 500
Mbps / 500 Mbps),
^
Gigablast Service: 1 Gbps / 35 Mbps (fiber to the
premises areas: 940 Mbps / 940 Mbps)
#
2 Gig service: 2 Gbps / 2 Gbps,
**
StraightUpInternet Service: 100 Mbps / 5 Mbps
*
Rates shown are standard rates for standalone services and do not reflect
periodic promotional discounts. Available to residential customers in Cox
service areas. Cox Internet requires a Cox-approved DOCSIS 3.0 or higher
modem (Gigablast and Ultimate Service require 3.1): cox.com/ modems. 2
Gig requires a compatible Optical Network Terminal device, provided by Cox
and included at no additional charge with 2 Gig internet service. Professional
installation fee may be required. Max download/upload speed of 2 Gbps
requires wired connection and 2 Gbps-capable device. 2 Gig not available in
all areas. See http://www.cox.com/aboutus/policies/speeds-and-data-plans.
html/. Gigablast: Download speed up to 1 Gbps requires DOCSIS 3.1 modem
w/ 2.5 Gbps ethernet port; otherwise download speed may be limited. Not
available in AZ cities of Douglas, Wickenburg, and Sierra Vista. Uninterrupted
or errorfree internet service, or the speed of your service, is not guaranteed.
Actual speeds may vary based on type of equipment used (cox.com/
modems), end user devices and other factors (cox.com/internetdisclosures).
Internet delivered through Cox’s hybrid fiber-coax network; learn more about
our service and speed plans [cox.com/dataspeedplans]. All Cox Internet
plans include 1.25 TB (1,280 GB) per month of data usage. Additional Data
Plans can be added for an additional monthly charge. Excess usage is $10 per
additional 50 GB block, except for Unlimited Data Plan subscribers. Unused
data does not roll over. For more details on data plans and usage, see cox.
com/datausage.  Pricing, packages, and policies are subject to change,
including when adjusting or removing services or equipment. Cox services
subject to Cox Residential Customer Service Agreement (http://cox.com/
rcsa) (including mandatory arbitration provisions), Acceptable Use Policy
(http://cox.com/aup) (including Cox’s right to terminate service for abuse
of network), and other policies at: http://cox.com/policies. Advertised rates
exclude taxes, surcharges, equipment, professional installation, usage-based
charges (data overages, streaming subscriptions, etc.), and other fees or
charges, which are subject to change. A credit check and/or deposit may
be required. Advertised rates and taxes vary by service location. Other
restrictions may apply.
**
Prices includes taxes. Initial prepaid monthly service fee includes one-
time equipment Starter Kit (new or refurbished wifi modem, co-axial and
ethernet cable, and instructions); subject to limited 90-day warranty; add’l
equipment extra. Service/Starter Kit non-refundable; not eligible for Cox 30-
Day MoneyBack Guarantee. Includes 1.25 TB of data / mo. Unused data does
not roll over. Service/Starter Kit non-refundable; not eligible for Cox 30-Day