User's Manual
Troubleshooting
Typical troubleshooting
TROUBLESHOOTING / 8
Problem Suggested Troubleshooting
Cove does not pair with the Cove app.
Unable to access my Cove account.
Cove sessions do not sync with Cove app.
Cove does not charge.
Cove does not power on.
Cove does not detect my heart rate or
HRV during a session
1. Disable and re-enable Bluetooth on your mobile device. Try to connect Cove
2. Remove any Cove devices from your Bluetooth settings. Attempt to re-pair Cove via th
Cove app.
1. If you do not receive the one-time-passcode, or do not have access to the email you
used to register for your account, please contact the Cove Customer Success team.
1. Connect Cove to the Cove app prior to your session. This allows sessions to pai
automatically once complete
2. Contact the Cove Customer Success team if you encounter further difficulty.
1.
M
a
k
e sure to use the charging cable included with Cove
2. Connect Cove to a consistent power supply, and not a device li
k
e a compute
(
which may not provide consistent power
)
3
. Contact the Cove Customer Success team if you encounter further difficulty.
1.
M
a
k
e sure Cove is fully charged before attempting to power on Cove
2. Reset your Cove by holding the
P
ower and Vibration down buttons until the red ligh
turns off
3
. Contact the Cove Customer Success team if you encounter further difficulty.
1.
M
a
k
e sure Cove sits unobstructed on your head, as close to the s
k
in as possible, with an
hair moved aside
2. Try to
k
eep Cove as steady as possible on your head
3
. Soft reset Cove if the issue persists