Phau Ntawv Qhia

TITLE:
PAIA and POPIA Manual
DOC No:
DMSA-PAIA/POPIA-01
REV:
00
Page 9 of 16
10. Procedure and Fees for requesting Access to Information
Any person other than a personal requester who wishes to request access to any of the above categories
of information is required to complete a request form as set out in Annexure “A” hereto. The request for
information form is available from:
• The appointed Information Officer or Deputy Information Officer for Digital Matter;
• The Information Regulator website at
www.inforegulator.org.za, and
• The Department of Justice and Constitutional Development website at www.doj.gov.za.
The Act provides for two types of fees:
1) A request fee, which will be standard fee payable in advance and,
2) An access fee, which must be calculated by considering administrative costs including but not limited
to reproduction costs, search and preparation time costs and postal costs.
10.1 Information regarding fees is detailed in the request form and may be subject to change from time
to time;
10.2 Access is not automatic, and the requester must identify the right he or she is seeking to exercise
or protect and explain when the record requested is required for the exercise or protection of that
right. The requester will be notified in the manner indicated in the request form whether the
request has been approved or declined;
10.3 A personal requester is a requester who is seeking access to a record containing personal
information about the requester. Digital Matter will voluntarily provide the requested information
or give access to any record about the requester’s personal information and/or special personal
information as referred to in paragraph 9 above. The prescribed fee for reproduction of the
information will be charged but not a request fee;
10.4 The requester must provide sufficient details to enable Digital Matter to identify:
10.4.1 The record(s) requested;
10.4.2 The requester (and if an agent is lodging the request, proof of capacity);
10.4.3 The form of access required:
10.4.4 The postal address, email address or fax number of the requester in the Republic;
10.4.5 If the requester wishes to be informed of the decision in any manner (in addition to written)
and the manner and particulars thereof,
10.4.6 The right which the requester is seeking to exercise or protect with an explanation of the
reason the record is required to exercise or protect the right.
10.5 The following applies to requests:
10.5.1 A requester is required to pay the prescribed fees (R50.00) before a request will be
processed, and,
10.5.2 If the preparation of the record requested requires more than the prescribed six hours, a
deposit shall be paid for the preparation of records and which will be calculated based on
the fee prescribed under PAIA which is available on the website of the South African
Information Regulator at
www.inforegulator.org.za and which will be advised to the
requester.
10.6 A requester may lodge an application with a court against the tender/payment of the request fee
and/or deposit;
10.7 Records may be withheld until the fees have been paid. The account details and the methods in
which payment may be made shall be advised to the requester. The deposit is fully refundable if
the application is ultimately refused.
10.8 The fee structure is available on the website of the South African Information Regulator at
www.inforegulator.org.za.
Please note that the correct completion and submission of a Request for Access form does not
automatically entitle or allow the requester access to the requested record. An application for access to