Phau Ntawv Qhia

TITLE:
PAIA and POPIA Manual
DOC No:
DMSA-PAIA/POPIA-01
REV:
00
Page 4 of 16
that PAIA and POPIA are complied with vis-a-vis the DM Group.
Designated Deputy Information Officers, as authorized and appointed by the Chief Executive Officer of
Digital Matter: 1. Philip de Kock
2. Heidi Douglas
E-mail Address :
[e-mail]
Website: :
www.digitalmatter.com
5. Guide of the Information Regulator and the Right to Request Access to Records
PAIA grants a requester access to records of a private body, if the record is required for the exercise or
protection of any rights. If a public body lodges a request, the public body must be acting in the public
interest. For purposes of PAIA, Digital Matter and the other companies in the DM Group are private
bodies. Requests in terms of PAIA shall be made in accordance with the prescribed procedures, at the
rates provided. The forms and tariffs are dealt with in paragraph 9 of this Manual. Section 23 of POPIA
(read with sections 18 and 53 of PAIA), grants a data subject (a customer, employee or third party) a right
to request confirmation of records containing their personal information being held by the DM Group,
which confirmation shall be provided free of charge. The requester can subsequently request a copy of
the record, or a description of the personal information contained within the record, subject to the fees
prescribed by PAIA.
The Information Regulator of South Africa in terms of Section 10 of PAIA, as amended by Regulation R.757
dated 27 August 2021 to PAIA, has made available in all the official languages and on its website at
https://inforegulator.org.za/paia-guidelines/, by publication in the Government Gazette and at its offices
for inspection during normal office hours, a Guide containing information reasonably required by a person
wishing to exercise or protect any right in terms of PAIA and POPIA (“the Guide").
The Guide referred to contains the following information:
5.1 Contact details of the information Regulator;
5.2 Purpose of the Guide;
5.3 Objectives of PAIA and POPIA;
5.4 Establishment of the Information Regulator;
5.5 The role of the Information Regulator;
5.6 The particulars of the information officers of every public body;
5.7 The manner and form of a request for access to information held by a body;
5.8 Assistance available from both the information officers and the Information Regulator in terms of
PAIA and POPIA;
5.9 All remedies in law regarding acts, omissions, rights, and duties, including how to lodge an
internal appeal and court application;
5.10 Schedules of fees to be paid in relation to requests for access to information;
5.11 Regulations made in terms of PAIA and POPIA;
5.12 Mandatory disclosure of records in the public interest;
5.13 Third party notification process,
5.14 Complaints to the Information Regulator.