Bria iPhone Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © June 2010 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria iPhone Edition............................................................................................................3 Configuring ...................................................................................................................................5 Getting Ready .........................................................................................................................5 Configuring Bria iPhone Edition ......................................................
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Bria iPhone Edition User Guide 1 About Bria iPhone Edition Bria iPhone Edition is a SIP-based phone for the Apple iPhone™ mobile digital device and iPod touch™ mobile digital device. With Bria iPhone Edition (Bria), you can use the Wi-Fi internet connection on your iPhone or iPod to make and receive calls without using cellular data. In addition, with iPhone (but not with iPod), you can use the cellular data connection for phone calls when you are not in a Wi-Fi zone.
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Bria iPhone Edition User Guide 2 Configuring 2.1 Getting Ready 1. Once you have installed Bria iPhone Edition, make sure you have set up Wi-Fi and 3G correctly in your iPhone: • • Set up Wi-Fi: from the main iPhone screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The Choose a Network panel will be populated with access points. Tap to choose an access point and wait for the item to show a checkmark (indicating that you are connected).
CounterPath Corporation 2.2 Configuring Bria iPhone Edition 1. Tap the Bria icon on the iPhone. The Account Settings window appears. 2. Complete the Account Data, Voice Mail and Additional sections with the information provided by your service provider and tap Register. For complete settings information, see page 17. 3. Tap the Phone icon and try placing a call. If you have a problem with one-way audio, go to Settings > Advanced Settings > Network Traversal Strategy.
Bria iPhone Edition User Guide 3 Using Bria 3.1 Starting and Quitting Bria Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready. To quit the Bria iPhone application, tap the Home button on the iPhone. 3.2 Bria and the Native Phone Service • If Bria is running but you are not on a call and you receive a call on the “native” phone service: The native call screen will appear. If you answer the call, Bria will exit.
CounterPath Corporation 3.3 Placing a Call Using the Dial Pad Clear the entire entry Enter the phone number Backspace Tap From the Contact List You can call a contact in your iPhone contact list.
Bria iPhone Edition User Guide 3.4 Handling Incoming Calls To receive calls, make sure Bria is running. If a call is received when Bria is not running, the call goes to voicemail (if supported). Tap Decline or Answer If you are on a call and receive a second call on the “native” phone service, answering that call will exit Bria and hang up the current call. 3.
CounterPath Corporation 3.6 Handling an Established Call Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support” Mute or unmute Hold or release hold Speakerphone Tap to transfer this call. See page 12 Place a second phone call Tapping the iPhone or iPod Home key will hang up the call! If you are on a call and receive a second call on the “native” phone service, answering that call will exit Bria and hang up the current call.
Bria iPhone Edition User Guide 3.7 Placing a Second Call When you are on a phone call, you can place a second call. Using the Dialpad Or tap here to go back to the first call Place the call on hold, if desired Tap Add Call Dial the number of the second person and tap Call When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation 3.8 Unattended (Blind) Transfer You can transfer the current call to a second person without first talking to the second person.
Bria iPhone Edition User Guide 3.9 Attended Transfer You can speak to the second person first then transfer the first person to them. You know there are two calls established because the Swap Calls button is showing. Establish two calls (page 11) Tap More When ready, tap Transfer to. The live call is transfered to the on-hold call.
CounterPath Corporation 3.10 Conference Call When you have two calls established, you can merge the calls into a three-way conference call. Establish two calls (page 11) You know there are two calls established because the Swap Calls button is showing.
Bria iPhone Edition User Guide 3.11 Call History Tap the History icon at the bottom of the screen. Tap to filter, as desired Clearing the History Tap to clear the current view.
CounterPath Corporation Creating a Contact from History You can create a contact from a history item. Tap the arrow icon Tap Create New Contact or Add to Existing Contact If you tap Create, the New Contact screen appears with the number already entered. Complete the other fields. Or if you tap Add, the contact list appears. Tap the contact where you want to add this number. The contact is immediately updated.
Bria iPhone Edition User Guide 4 Settings Tap the Settings icon at the bottom of the screen. 4.1 Account Settings All the fields on this screen must be supplied by your VoIP service provider. Display, Auth Name (authorization name) and VM Number (voicemail number) may not be required. For Out. Proxy (outbound proxy) enter the address specified by your VoIP service provider or leave the field empty.
CounterPath Corporation 4.2 User Preferences Top Half of the Screen Bottom Half of the Screen Field Description Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using the cellular data channel. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 21) because it provides better audio quality on 3G calls.
Bria iPhone Edition User Guide 4.3 Advanced Settings Top of Screen Middle of the Screen Bottom of the Screen If you make changes to the fields identified by a †, you must tap the Apply Changes button at the bottom of the screen or restart Bria. Field Description Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto attendant (such as “press 1 for customer service”). Enter the value specified by your VoIP service provider.
CounterPath Corporation Field Description Encrypt Audio If the transport is set to TLS, you can encrypt a phone call at the media (audio) level: • Never: Audio is not encrypted. • If Possible: On a given call, audio will be encrypted if the other person supports and is also using audio encryption. If not, audio will not be encrypted. • Always: Audio will always be encrypted. The call will fail if the other person cannot accept encrypted calls.
Bria iPhone Edition User Guide 4.4 Premium Features G.729 Audio Codec G.729 is a narrow-band codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection. To purchase this codec, tap the item. On the Product Detail screen, tap the price button to connect to the iTunes store. A confirmation prompt appears. Tap Cancel or Buy.
CounterPath Corporation A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367. You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and turn Verbose Logging to ON. Click Apply Changes. 2.
Bria iPhone Edition User Guide B Glossary DTMF Home button ICE IP address IVR Media Native phone service Signaling SIP SIP account STUN Dual-tone multi frequency. DTMF is the system that is used in interactive voiceresponse menu systems such as the menu system for accessing voicemail messages. The DTMF system allows the user to interact with the menu by pressing keys on a dial pad or keyboard. The button at the bottom of the iPhone or iPod Touch. Interactive Connectivity Establishment.
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