Bria iPhone Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © February 2011 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria iPhone Edition............................................................................................................1 Configuring ...................................................................................................................................3 Device Requirements ..............................................................................................................3 Getting Ready .............................................................................
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Bria iPhone Edition User Guide 1 About Bria iPhone Edition Bria iPhone Edition is a SIP-based phone for the Apple iPhone™ mobile digital device, iPod touch™ mobile digital device and iPad™ mobile digital device. With Bria iPhone Edition (Bria), you can use the Wi-Fi internet connection on your iPhone, iPod touch or iPad to make and receive calls without using cellular data.
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Bria iPhone Edition User Guide 2 Configuring 2.1 Device Requirements Operating System Your device must run on iOS 4.0 or higher. To check your operating system, on the device Home screen, tap Settings > General > About and look for the Version. Supported Devices For best performance, we recommend the newer generation of devices: iPhone 3Gs and newer, iPod 3rd generation or newer, and any generation of iPad.
CounterPath Corporation • Set up 3G (if applicable): from the main iPhone screen, tap Settings > General > Network. Turn on the Enable 3G field. 2. Obtain the following information from your VoIP service provider: • • • 4 Your username, password and domain. Your auth name (authorization name), if used by your service provider. Your voicemail number, if your service provider provides this service.
Bria iPhone Edition User Guide 2.3 Configuring Bria iPhone Edition 1. Tap the Bria icon on the iPhone. Tap Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider Then tap Register 2. When you have successfully registered, tap the Phone icon and try placing a call. Having Trouble Registering or Placing a Call? If you cannot register or if you can register but cannot place a call, go to the Bria iPhone Edition FAQ at support.counterpath.
CounterPath Corporation Setting up Multiple Accounts You can set up more than one account if, for example, you have service from two different VoIP service providers. Tap Account status Set up the account in the usual way Tap Save The Accounts screen reappears Both accounts are enabled and registered Account Status Status Meaning The account can be used to make and receive phone calls; see page 9. The account can only be used to make phone calls; see page 9. The account is disabled.
Bria iPhone Edition User Guide 3 Using Bria 3.1 Starting and Quitting Bria Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready. 3G can be used only on devices that support 3G; see page 3. If your device does not support 3G, this message will never appear! This message appears if you did not enable 3G. Use of 3G is optional; to turn it on go to Settings > User Preferences.
CounterPath Corporation 3.3 Placing a Call Using the Dial Pad Clear the entire entry Enter the phone number Backspace Tap From the iPhone Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 34.
Bria iPhone Edition User Guide Making a Call from another Account If you have more than one account enabled, you can select the account to use on a given phone call.
CounterPath Corporation 3.4 Handling Incoming Calls When Bria Is in the Foreground This is the account number; it appears only if you have more than one account enabled (page 6). It tells you which account the call is coming in on When Bria Is in the Background If you have an iPhone 3GS or iPhone 4 or 3rd generation iPod touch or iPad, you can run Bria in the background and still receive calls.
Bria iPhone Edition User Guide 3.5 Handling One Established Call Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support” Mute or unmute Hold or release hold Speakerphone Tap to record (page 12) or transfer this call (page 15) Place a second phone call Handling a Bria Call and a Native Call Tap to return to the native call. The Bria will be put on hold Although there are two calls, only one is a Bria call.
CounterPath Corporation 3.6 Recording Calls Recording indicator You can pause recording by stopping recording and then starting again. Both recording sessions are saved in one file. Tap More, then tap Start Recording Tap More, then tap Stop Recording Recording also stops automatically when you end the call Listen to the recording on the History screen: Recording indicator Tap Tap You can also manage the recording in iTunes®.
Bria iPhone Edition User Guide 3.7 Placing a Second Bria Call Using the Dialpad Or tap here to go back to the first call Place the call on hold, if desired Tap Add Call Dial the number of the second person and tap Call When the call connects, the first call is put on hold. You are now speaking to the second person.
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Bria iPhone Edition User Guide 3.9 Unattended (Blind) Transfer You can transfer the current Bria call to a second person without first talking to the second person.
CounterPath Corporation 3.10 Attended Transfer You can speak to the second person first then transfer the first person to them. You know there are two calls established because the Swap Calls button is showing. Establish two calls (page 13) Tap More When ready, tap Transfer to. The live call is transfered to the on-hold call.
Bria iPhone Edition User Guide 3.11 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call. Establish two calls (page 13) You know there are two calls established because the Swap Calls button is showing.
CounterPath Corporation 3.12 Call History Tap the History icon at the bottom of the screen. Tap to filter, as desired Clearing the History Tap to clear the current view.
Bria iPhone Edition User Guide Creating a Contact from History You can create a contact from a history item. Tap the arrow icon The account the call came in on Tap Create New Contact or Add to Existing Contact If you tap Create, the New Contact screen appears with the number already entered. Complete the other fields. Or if you tap Add, the contact list appears. Tap the contact where you want to add this number. The contact is immediately updated.
CounterPath Corporation 3.13 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two calls established. The voicemail indicator on the iPhone home screen The voicemail indicator on the Bria screen Tap the voicemail icon; the voicemail number appears in the entry field. Place the call in the regular way. (If no number appears, you have not set it up in settings; see page 22.
Bria iPhone Edition User Guide 4 Settings Tap the Settings icon at the bottom of the screen.
CounterPath Corporation 4.1 Account Settings All the fields on this screen must be supplied by your VoIP service provider. Top Half of Screen Bottom Half of Screen Field Description Account Name Change the name as desired. For example, “business account” Enabled Typically On, in order to use the account for calls. Display as Your name Username Typically the account number for the account. Provided by your VoIP service provider. Password Provided by your VoIP service provider.
Bria iPhone Edition User Guide Account Advanced To change these fields, you must first unregister the account. Top of Screen Middle of Screen Bottom of the Screen Field Description Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
CounterPath Corporation Field Description Incoming Calls Typically ON, in order to receive calls. If OFF, you will not be able to receive calls using Bria. To change the value, first set Enabled to OFF. Single Register Applies only if Global IP is ON. • ON: Bria will will register using a single register request. • OFF (default): Bria will will register using an unregister and a register. Only choose ON if advised by your VoIP service provider.
Bria iPhone Edition User Guide 4.2 User Preferences Top of the Screen Middle of Screen Bottom Half of the Screen Field Description Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using the cellular data channel. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 31) because it provides better audio quality on 3G calls.
CounterPath Corporation Field Description Forward Calls ON to send all incoming calls to a specific number. So long as Bria is enabled and registered and Keep Awake (above) is ON, incoming calls will be forwarded to this phone number. To Number The number to forward calls to, when Forward Calls is ON.
Bria iPhone Edition User Guide 4.3 Advanced Settings Top of Screen Middle of Screen If you make changes to the fields identified by a bottom of the screen or restart Bria. Bottom of Screen , you must tap the Apply Changes button at the Field Description Network Traversal Strategy Tap to display the choices; see below. Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to force Bria to select the VPN network interface.
CounterPath Corporation Field Description Support RPort • On: the outgoing INVITE message will have an rport parameter inside the Via header, which indicates that Bria supports RFC 3581. If the server also support RFC 3581, the server should respond with the rport parameter set to the incoming public IP port and the received parameter set to the public IP address. This is the default behavior in previous Bria versions. • Off: Bria does not have the rport parameter in the Via header.
Bria iPhone Edition User Guide Field Description STUN • ON: Bria will use a STUN server to discover your public IP address. • OFF: Bria does not discover your public IP address. Therefore, only the private IP address will be used. Typically, Global IP should be set to OFF. STUN Server Used only if STUN is ON. The default is counterpath.com. If you select the User Specified profile you can specify a different STUN server.
CounterPath Corporation Audio Codecs Selection You can only enable this codec if you have purchased it; see page 31. Drag the codec up or down to change its priority in the list. See below. Cell Audio Codecs WiFi Audio Codecs These two screens list the audio codecs that can be used during a WiFi call or 3G call. Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others.
Bria iPhone Edition User Guide 4.4 Premium Features G.729 Audio Codec G.729 is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection. To purchase this codec, tap the item. On the Product Detail screen, tap the price button to connect to the iTunes store. A confirmation prompt appears. Tap Cancel or Buy.
CounterPath Corporation A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W367. You can visit the Bria iPhone Edition forum at forums.counterpath.com > Bria iPhone Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and turn Verbose Logging to ON.
Bria iPhone Edition User Guide 4. Enter a description of the problem. Include this information if possible: • • • • • What you were doing when the problem occurred. Your Apple device model. Any recent changes you have made to your setup of Bria. Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone. Whether you normally have 3G enabled on your device and in Bria. 5. Turn off Verbose Logging. Click Apply Changes.
CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria goes through the dial plans in the order in which they appear on the screen.
Bria iPhone Edition User Guide Designing the Dial Plan A dial plan has two parts: • • A pattern that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Subsequence substitution is also supported. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
CounterPath Corporation Advanced Dial Plan: Subsequence Substitution The feature is supported only on devices running on iOS 4. The match pattern can include a sequence of numbers to match and another sequence to substitute for the match. This feature is useful if you want to convert a sequence within the input, not just add or remove a prefix. The syntax is: For example: <604:250> means change the sequence “604” to “250”.
Bria iPhone Edition User Guide C Glossary Bria call DTMF Home button ICE IP address IVR Media Native call Native phone service Signaling SIP SIP account STUN WiFi call 3G call A call made using the Bria screen. Compare to “native call”. Dual-tone multi frequency. DTMF is the system that is used in interactive voiceresponse menu systems such as the menu system for accessing voicemail messages. The DTMF system allows the user to interact with the menu by pressing keys on a dial pad or keyboard.
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