Bria iPad Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © August 2013 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria iPad Edition ...............................................................................................................1 Configuring ...................................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up Bria ....................................................................
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Bria iPad Edition User Guide 1 About Bria iPad Edition Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition (Bria), you can use the Wi-Fi and mobile data connections on your iPad to make and receive calls. Standard Telephone Features Bria iPad Edition has all the standard telephone features, including: • • • • • • • • • Call display and Voicemail Indicator. Speakerphone, Mute, and Hold. Call history – list of received, missed, and dialed calls.
CounterPath Corporation • 2 Headphones (no microphone): Bria iPad Edition uses the ear-piece on the headphone and the built-in microphone on the device.
Bria iPad Edition User Guide 2 Configuring 2.1 Getting Ready 1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and mobile data correctly on your device: • • Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field. The panel will be populated with access points. Tap to choose an access point and wait for the item to show a checkmark (indicating that you are connected).
CounterPath Corporation 2.2 Setting up Bria To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service provider. Tap + Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider Tap Enable. The account is registered.
Bria iPad Edition User Guide Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider. Tap the Settings icon at the top of the screen. Tap + Set up the account in the usual way Tap Save The Accounts screen reappears Both accounts are enabled and registered Account status Tap Close. The navigation bar now has the account selector. Account Status Status Meaning The account can be used to make and receive phone calls; see page 14.
CounterPath Corporation 2.3 Setting up Presence and Instant Messaging Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging, you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant messages with them. Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with your Gmail or Facebook credentials to communicate with your buddies.
Bria iPad Edition User Guide Tap the Settings icon at the top of the screen. Tap + Tap XMPP, or choose one of predefined accounts. Complete the User Details section with the information provided by your service provider. Tap Enabled. The account is connected. Tap Save. Account status Tap Close, then tap Contacts > Buddies to see who is online. Account Status Status Meaning The account is connected to an XMPP server, and can be used to send and receive instant messages; see page 31.
CounterPath Corporation For SIP SIMPLE To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP account. Then add a new buddy to see other people’s presence (see page 42). If you are new to Bria and have not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phone first (see page 4), then follow the steps below. Tap the Settings icon at the top of the screen. Tap Preferences. Scroll to the bottom. Tap to enable.
Bria iPad Edition User Guide 2.4 Working with Contacts Bria uses contacts saved on your device. Bria’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list updates the other list. On iOS, you can set up multiple sources for contacts (for example, iCloud, Gmail, Exchange, Facebook) and merge all into the native contact app. If you do this, you can access all contacts on Bria as well.
CounterPath Corporation Make sure your device is running iOS 6 or above. Go to iOS Settings > Facebook. You do not need to install the Facebook app. Enter your credentials. Leave this On. The entries with the same name will be merged into one entry. Tap to sign in. Follow the prompt. Tap to add Facebook Contacts to your device. All information coming from Facebook will be read-only. Start Bria, and go to Contacts tab. You will see your Facebook friends.
Bria iPad Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready. “No Service“ means that the device does not have Wi-Fi or mobile data network, or that Bria is not allowed to use data for SIP. Go to Settings > Preferences to allow Bria to use data. “No Registration“ means that the SIP account is not registered/enabled. Go to Settings > Accounts and enable the account.
CounterPath Corporation 3.2 Using the Bria Interface The Main Screen The toolbar; see below Navigation panel Tap an item; the module opens on the right Content panel Pull down the list to hide the filters on the tab. You can adjust the size of panel by holding down the divider and sliding left or right.
Bria iPad Edition User Guide 3.3 Placing a Call Using the Dialpad Tap the Dialpad icon Clear the entire entry Enter the phone number Backspace From the iPad Contact List Search for the contact and tap it Tap the desired phone number. A prompt appears for you to confirm the call. Or the call starts immediately. To select the desired behavior, see “Single Touch to Call” on page 56.
CounterPath Corporation The “network quality issues” Message This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point. Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call.
Bria iPad Edition User Guide 3.4 Handling Incoming Calls When Bria Is in the Foreground This is the account name; it appears only if you have more than one account enabled (page 5).
CounterPath Corporation When Bria Is in the Background You will get a notification for an incoming call. Make sure you set the Alert style to Alerts or Banners by tapping the Home button > Settings > Notification Center > Bria. The call starts immediately. You can change this behavior; see “Alert Answer” on page 56 Tap to answer a call. Alert style Banner style If you tap Close, the incoming call will continue to ring until your voicemail picks it up or the other person hangs up.
Bria iPad Edition User Guide 3.5 Handling One Established Call Call in Foreground Mute or unmute the active call Enable or disable speakerphone for the active call Record the active call (page 18). Video calls (page 26). When the device is connected to a Bluetooth headset, long-tapping Speaker gives you options for audio output. To access the Navigation panel or Toolbar, tap here. The call is minimized; see below.
CounterPath Corporation 3.6 Recording Calls Tap Record Recording indicator You can pause recording by stopping recording and then starting again. Both recording sessions are saved in one file. Recording also stops automatically when you end the call Listen to the recording on the History screen. Indicates this call was recorded Tap You can also manage the recording in iTunes®.
Bria iPad Edition User Guide 3.7 Placing a Second Bria Call Using the Dialpad Place the current call on hold, if desired Or tap here to go back to the first call Then tap Add Call Dial the number of the second person and tap Call When the call connects, the first call is put on hold and moves to the back. You are now speaking to the second person. To switch to the other call, tap that call popup; the popups switch positions.
CounterPath Corporation From the iPad Contact List or History List Place the current call on hold, if desired Or tap here to go back to the first call Then tap Add Call Display the Contact list or History List Search for the person and tap the phone number Tap Call When the call connects, the first call is put on hold and moves to the back. You are now speaking to the second person. To switch to the other call, tap that call popup; the popups switch positions.
Bria iPad Edition User Guide 3.8 Handling Two Established Calls Two Established Calls in Foreground The call in the back is always on hold. The call in the front may be on hold or active. To switch to the other call, tap that call popup; the popups switch positions. Mute and speaker apply to both calls. Record applies only to the call that is in the front (the active call). Or to access the Navigation panel or Toolbar, tap here. The calls are minimized.
CounterPath Corporation 3.9 Unattended (Blind) Transfer You can transfer the current Bria call to a second person without first talking to that second person. Using the Dialpad Optionally, put the call on hold. Tap Transfer The call is minimized The dialpad automatically appears Type the number to transfer to Tap Xfer The transfer starts If you tap End Call, the call ends on your side but the transfer attempt continues. If the other person answers, the transfer succeeds and the call ends.
Bria iPad Edition User Guide By Selecting a Contact or History Item Optionally, put the call on hold. Tap The call is minimized If necessary, tap Contacts Search for and tap the contact, then tap the phone number Tap Transfer The transfer starts If you tap End Call, the call ends on your side but the transfer attempt continues. If the other person answers, the transfer succeeds and the call ends.
CounterPath Corporation 3.10 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 19) Tap Transfer. The live call is transfered to the on-hold call.
Bria iPad Edition User Guide 3.11 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call. Establish two calls (page 19) Tap Merge Tapping End Call ends the conference and hangs up both calls The two calls are merged into a conference If desired you can split the conference back into two calls If desired you can send SMS to both parties while you are in the call.
CounterPath Corporation 3.12 Handling Video Calls To use video on Bria, the Video Calls premium feature must be purchased (see page 64). Placing a Video Call Tap Contacts, and tap the desired softphone number. Tap to switch to an audio call. Tap to stop sending your video. You will still see other’s video. Tap to switch to a rear camera. Tap Video. Bria starts sending your video as soon as the other party accepts your video call. Pinch open (zoom in) to show video in full screen.
Bria iPad Edition User Guide Receiving a Video Call When the other party places a video call, you will see their video on Bria after you answer the call. • • You can start sending your video if desired by tapping the Send icon. If you do not want to receive the other party’s video during a call, tap the Video icon at the top. The call will be switched to an audio call. During a Video Call During a video call, you can: • • • transfer a video call.
CounterPath Corporation 3.13 Call History Tap the History icon at the bottom of the screen. Tap to filter, as desired Missed calls Incoming calls Outgoing calls The account used for the call Recorded call (page 18) Clearing the History If desired, tap to filter the calls to delete.
Bria iPad Edition User Guide Creating a Contact from History You can create a contact from a history item. Tap Create New Contact or Add to Existing Contact If you tap Create, the New Contact screen appears with the number already entered. Complete the other fields. Or if you tap Add, the contact list appears. Tap the contact where you want to add this number. The contact is immediately updated.
CounterPath Corporation 3.14 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two calls established The notification icon on the iPad home screen. The number is a combined count of voicemails, missed calls, and new messages. The voicemail indicator on the Bria Navigation bar Tap the voicemail icon The Voice Mail screen appears on the right panel.
Bria iPad Edition User Guide 4 Presence and Instant Messaging With Presence and Instant Messaging, you can share your online status (presence) and exchange instant messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature. Presence and Instant Messaging is available as an in-app purchase.
CounterPath Corporation Tap Messging. See next page for details. Tap a conversation, or tap the icon to select a buddy. Type a message. Tap the Send button. Tap to switch to Emoji keyboard for emoticons. 32 Hitting the return key moves the cursol to the next line.
Bria iPad Edition User Guide You can also call this person if this person provides a phone number. SIP is used to make calls. Tap to see the contact details. Tap to choose the pre-defined (canned) messages.
CounterPath Corporation By Selecting a Contact Tap Contacts, then tap Buddies and select a buddy. An XMPP account A SIP account Tap to send an IM. Type a message. Tap the Send button. Hitting the return key moves the cursol to the next line.
Bria iPad Edition User Guide 4.2 Sending an SMS You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account. Tap Messaging then SMS. Tap a conversation. Or tap to enter phone numbers or select contacts. Type phone numbers or contact names, and tap return. Or tap to select numbers from the Contacts . Type a message, and tap the Send button.
CounterPath Corporation By Selecting a Contact Tap Contacts. Tap the contact. Tap a phone number. A pop-up appears. Tap. You can add numbers by entering phone numbers or tapping +. Type a message, and tap the Send button.
Bria iPad Edition User Guide 4.3 Working with Message History From the Message History, you can: • • • Call the person by tapping the Dial icon Re-send the message Copy, delete, or forward the message When there is an error in sending a message, a red icon appears beside the message. Tapping the red icon resends the message. Indiates there is an error in sending the message. Tapping it again will resend the message. Long-tap on a message will bring up a pop-up menu.
CounterPath Corporation 4.4 Receiving an IM and SMS A pop-up comes up when you receive an IM or SMS. When Bria is in the background Tap to start chatting. Tap to see the message. To hide the content of the message on alert/ banner, turn on “Private When Locked“ under Preferences.
Bria iPad Edition User Guide 4.5 Starting XMPP Group Chat You can host a group chat using your XMPP account on Bria when the following requirements are met: • • • Your XMPP server must support Multi User Chat extension as defined in XEP-0045. All the clients must support XEP-0045. For example, users with the previous version of the app cannot join a chat room. All the users must connect to the same XMPP server; in other words their XMPP accounts must have the same domain.
CounterPath Corporation Starting a Group Chat You can invite up to 10 XMPP buddies; 11 people maximum in one chat including you. • Buddies must be online (registered to the XMPP server); if their accounts are unregistered, they will not receive your invitation and therefore cannot join the group chat. Once a group chat is held with participants, you cannot add more buddies or remove some of the participants. • Tap Messging, then IM. Tap the icon to select a buddy. Tap + to add more buddies.
Bria iPad Edition User Guide Joining a Group Chat You might get invited to a group chat. On Bria, the invitation message will come in to your XMPP account as a regular message. As soon as you receive the message, you are automatically placed into the group chat. Leaving a Group Chat Unregistering your XMPP account lets you leave all the active group chats. Deleting a group chat on the Messaging tab also lets you leave the chat, but you will not be able to come back to the chat or view the chat history.
CounterPath Corporation 4.6 Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local iPad contacts. This means the name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account is connected.
Bria iPad Edition User Guide SIP Accounts To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact. Editing an existing contact to see online status Tap Contacts. Search for the contact and tap it. Tap Edit. Enter a softphone number, such as 2300. The domain name will be populated. Tap the arrow in im uri. Tap a softphone number, and tap Done. The person appears both in your Contacts and Buddies lists.
CounterPath Corporation Adding a new contact as a buddy Tap Contacts. Tap Buddies, then tap +. Select a SIP account if prompted. Enter a name and softphone number. Tap the arrow in im uri. Tap a softphone number, and tap Done. The person appears in your Contacts and Buddies list.
Bria iPad Edition User Guide 4.7 Setting Your Own Status When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria automatically updates your status to “On The Phone” if your online status is “Available” and no custom status note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
CounterPath Corporation 4.8 Responding to Buddy Requests When using an XMPP account, you may receive a buddy request. You must respond to the request. You have three options. • • • Accept: you let the other person see your online status. At the same time, the buddy request will be automatically sent from your Bria to this person, and you will see this person’s status in your buddies list. Decline: the person will not see your online status. You will not see this person on your Buddies list either.
Bria iPad Edition User Guide 5 Settings Tap the Settings icon at the top of the screen.
CounterPath Corporation 5.1 Accounts All the fields on this screen must be supplied by your VoIP service provider. SIP Accounts To change these fields on an existing account, you must first unregister the account or turn Enabled off for the account. Field Description Account Name Change the name as desired. For example, “business account” Enabled Typically On, in order to use the account for calls. Display as Your name. This will be your Caller ID if supported.
Bria iPad Edition User Guide Account Specific Features Field Description Disable Mobile Data If you have multiple accounts and want to use mobile data only on some of the accounts, turn this setting on for the account you do not want to use data. This setting appears only when “Use When Available” is enabled under Preferences. • When ON, no mobile data will be used; this account does not register with SIP service when Bria is in the mobile network.
CounterPath Corporation Field Description Enable SMS ON to send an SMS to PSTN cell phone numbers by using the SIP SIMPLE protocol. Turn ON if your VoIP service provider supports this feature. The purchase of “Presence and Messaging” is required to use this feature. Split Long Messages This setting controls who will split a long SMS - either the client side or the server side. You can type long messages on Bria regardless of this setting. The default is off (server side).
Bria iPad Edition User Guide Field Description Suppress STUN Wi-Fi Allows you to control the use of STUN per account. • ON: No STUN is used on this particular account. This setting overwrites the STUN Wi-Fi setting under Advanced Settings (which applies to all accounts); when Suppress STUN Wi-Fi is ON, no STUN is used on this particular account even if STUN is enabled under Advanced Settings.
CounterPath Corporation Field Description Keep Alive - Mobile Interval Same as above, except the interval applies to registrations made over the mobile data network. Single Register Applies only if Global IP is ON. • ON (default): Bria will register using a single register request. • OFF: Bria will register using an unregister and a register. Passive Session Timer Controls the use of session timers on SIP accounts. The session timer is used to determine if the call is still active.
Bria iPad Edition User Guide Field Description Account Advanced See below. Account Specific Features (XMPP) Field Description Disable Mobile Data If you have multiple accounts and want to use mobile data on only some of the accounts, turn this setting on for the account you do not want to use data. This setting appears only when “Use When Available” is enabled under Preferences.
CounterPath Corporation Field Description Use Ping ON to send ping messages to the XMPP server to indicate that the connection is active. Interval Specifies how often the ping message is sent to the server (in seconds). The default is 300.
Bria iPad Edition User Guide 5.2 Preferences Field Description Use When Available Appears only on iPad which has mobile data connectivity. • ON: When a Wi-Fi connection is not available, Bria will attempt to connect to SIP/ XMPP services using the mobile data network. Data charges with your mobile carrier will apply. You will be able to receive messages and voice mail notifications when Bria is in the mobile data network.
CounterPath Corporation Field Description Run In Background • ON: If using UDP for transport (page 51). • OFF: If using TCP or TLS for transport. This setting lets you receive calls when Bria is running in background and your transport is UDP. Turning this setting on decreases battery life. But if it is turned off, you will not be able to receive calls if you are using UDP. If you are using TCP or TLS, there is no need to turn this setting on.
Bria iPad Edition User Guide Field Description [Enter] As Newline • On: Tapping the Enter key adds a new line in IM/SMS conversations. Users need to tap the Send icon to send IM. • Off: Tapping the Enter key sends an IM. You might want to turn it off when using physical keyboard with the device. When off, there is no way to insert a line break when writing a message. Text Size Changes the font size of messages on the IM and SMS tab. Alert Text Tone The ringtone for incoming messages.
CounterPath Corporation 5.3 Advanced Settings If you make changes to the fields identified by a bottom of the screen or restart Bria. , you must tap the Apply Changes button at the Field Description Network Traversal Strategy Tap to display the choices; see below. Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to force Bria to select the VPN network interface. If you are not using a VPN, set to OFF (default).
Bria iPad Edition User Guide Field Description Codecs Variable Bitrate This setting applies when the negotiated codec is AMR-WB, SILK, Opus or H.264 (for video call). When this setting is turned on, Bria dynamically adjusts the bitrate throughout the call, based on the current network conditions.
CounterPath Corporation Field Description Call Statistics To show detailed information about the current/last call. For example, the number of packets lost. For an ongoing call, the statistics information refreshes every second. Tapping the Refresh button stops auto refresh and presents you with a snapshot of the most current statistics. To enable auto refresh again, either long-tap the Refresh button, or leave the statistics page and come back again.
Bria iPad Edition User Guide Network Traversal Strategy Select a profile: • Application Managed: STUN ON and DNS SRV ON. Bria will use the specified STUN server to discover the public address of your device. It will present your public address for SIP signaling. When negotiating media routing, it will present either both your public and private addresses or just your public address depending on the ICE settings under Account Advanced. • Server Managed: STUN OFF and DNS SRV ON.
CounterPath Corporation Audio Codecs Selection Mobile Audio Codecs Wi-Fi Audio Codecs These two screens list the audio codecs that can be used during a Wi-Fi call or mobile data call. Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. In general, it is desirable to have several codecs enabled.
Bria iPad Edition User Guide Video Codecs Selection The screen lists the video codecs that can be used during a video call over Wi-Fi and a mobile network. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation. Technically Savvy Users You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that codec.
CounterPath Corporation 5.4 Premium Features To purchase an item, tap the item. On the Product Detail screen, tap the price button to connect to the iTunes store. A confirmation prompt appears. Tap Cancel or Buy. AMR-WB Audio Codec Adaptive Multi-Rate wideband (AMR-WB) audio codec is a wideband codec that provides superior sound quality due to a wider speech bandwidth. G.729 Audio Codec G.729 is a narrowband codec that is intended for low bandwidth use.
Bria iPad Edition User Guide 5.5 Share You can easily share Bria via Facebook, Twitter, and Email. This feature requires iOS6. 1. On your iPad, sign into Facebook/Twitter from the Settings app. You do not need to install the Facebook or Twitter app. As for Email, make sure your Email account has been set up on your iPad.
CounterPath Corporation 2. Open Bria, and tap the Settings tab. Tap Settings > Share, choose how you want to share. A draft message appears. Facebook message. You can also choose audience and add location to the post. Twitter message. You can also add location to the post. Tap Post/Send on the top right corner. Bria posts the message on your behalf. 66 Email. Choose who to send it to.
Bria iPad Edition User Guide A Troubleshooting Using Bria Diagnostics If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information. 1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and tap Apply Changes. 2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Tap Yes The e-mail opens in the email service that you have configured on your iPad. Tap OK The log file is sent to customer support.
CounterPath Corporation 3. The description of the problem could include the following: • • • • • What you were doing when the problem occurred. Your Apple device and model. Any recent changes you have made to your setup of Bria. Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone. Whether you normally have 3G/4G enabled on your device and in Bria. 4. When done, turn off Verbose Logging. Tap Apply Changes.
Bria iPad Edition User Guide B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria goes through the dial plans in the order in which they appear on the screen.
CounterPath Corporation Designing the Dial Plan A dial plan has two parts: • • A pattern that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Subsequence substitution is also supported. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
Bria iPad Edition User Guide Advanced Dial Plan: Subsequence Substitution The match pattern can include a sequence of numbers to match and another sequence to substitute for the match. This feature is useful if you want to convert a sequence within the input, not just add or remove a prefix. The syntax is: For example: <604:250> means change the sequence “604” to “250”. The sequence substitution element can be combined with any other elements in the match pattern.
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Bria iPad Edition User Guide C Glossary Codec DTMF Home button IM ICE IP address IVR Media PSTN Presence Signaling SIP SIP account softphone address STUN Wi-Fi call XMPP account 3G/4G call Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Dual-tone multi frequency.
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