Bria iPad Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © June 2011 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria iPad Edition ...............................................................................................................1 Configuring ...................................................................................................................................3 Device Requirements ..............................................................................................................3 Getting Ready ...........................................................................
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1 About Bria iPad Edition Bria iPad Edition is a SIP-based phone for the Apple iPad™ mobile digital device. With Bria iPad Edition (Bria), you can use the Wi-Fi and cellular data connections on your iPad to make and receive calls. Standard Telephone Features Bria iPad Edition has all the standard telephone features, including: • • • • • • • • Call display and Voicemail Indicator. Speakerphone, Mute, and Hold. Call history – list of received, missed, and dialed calls. Call transfer.
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2 Configuring 2.1 Device Requirements Operating System Your device must run on iOS 4.0 or higher. To check your operating system, on the device Home screen, tap Settings > General > About and look for the Version. Supported Devices iPad 1 and iPad 2. 2.2 Getting Ready 1. Once you have installed Bria iPad Edition, make sure you have set up Wi-Fi and cellular data correctly on your device: • • Set up Wi-Fi: from the main iPad screen, tap Settings > Wi-Fi. Turn on the Wi-Fi field.
CounterPath Corporation 2.3 Configuring Bria iPad Edition Tap + Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider Tap Enable. The account is registered. Then tap Save The account list appears with the new account When you have successfully registered, tap the dialpad icon and try placing a call.
Bria iPad Edition User Guide Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider. Tap the Settings icon at the top of the screen. Tap + Set up the account in the usual way Tap Save Account status The Accounts screen reappears Both accounts are enabled and registered Account Status Status Meaning The account can be used to make and receive phone calls; see page 10. The account can only be used to make phone calls; see page 10.
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3 Using Bria 3.1 Starting and Quitting Bria Start Bria. After a few seconds, the message “Phone Ready” appears. Bria is ready. This message appears if you did not enable 3G and you do not have a Wi-Fi connection. Use of 3G is optional; to turn it on go to Settings > User Preferences. 3G can be used only on devices that support 3G. If your device does not support 3G, this message will never appear! Quitting Double-tap the Home button on the iPad. The list of active applications appears.
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Bria iPad Edition User Guide 3.3 Placing a Call Using the Dialpad Tap the Dialpad icon Clear the entire entry Enter the phone number Backspace From the iPad Contact List If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 39. Search for the contact and tap it Tap the desired phone number. A prompt appears for you to confirm the call. Or the call starts immediately.
CounterPath Corporation The “network quality issues” Message This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point. Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call.
Bria iPad Edition User Guide 3.4 Handling Incoming Calls When Bria Is in the Foreground This is the account name; it appears only if you have more than one account enabled (page 5).
CounterPath Corporation When Bria Is in the Background Tap Answer Or tap Close to decline the call The call may start immediately or you may need to tap Answer.
Bria iPad Edition User Guide 3.5 Handling One Established Call Call in Foreground Mute or unmute the active call Enable or disable speakerphone for the active call Record the active call (page 14). To access the Navigation panel or Toolbar, tap here. The call is minimized; see below.
CounterPath Corporation 3.6 Recording Calls Tap Record Recording indicator You can pause recording by stopping recording and then starting again. Both recording sessions are saved in one file. Recording also stops automatically when you end the call Listen to the recording on the History screen. Indicates this call was recorded Tap You can also manage the recording in iTunes®.
Bria iPad Edition User Guide 3.7 Placing a Second Bria Call Using the Dialpad Place the current call on hold, if desired Or tap here to go back to the first call Then tap Add Call Dial the number of the second person and tap Call When the call connects, the first call is put on hold and moves to the back. You are now speaking to the second person. To switch to the other call, tap that call popup; the popups switch positions.
CounterPath Corporation From the Contact List or History List Place the current call on hold, if desired Or tap here to go back to the first call Then tap Add Call Display the Contact list or History List Search for the person and tap the phone number Tap Call When the call connects, the first call is put on hold and moves to the back. You are now speaking to the second person. To switch to the other call, tap that call popup; the popups switch positions.
Bria iPad Edition User Guide 3.8 Handling Two Established Calls Two Established Calls in Foreground The call in the back is always on hold. The call in the front may be on hold or active. To switch to the other call, tap that call popup; the popups switch positions. Mute and speaker apply to both calls. Record applies only to the call that is in the front (the active call). Or to access the Navigation panel or Toolbar, tap here. The calls are minimized.
CounterPath Corporation 3.9 Unattended (Blind) Transfer You can transfer the current Bria call to a second person without first talking to that second person. Using the Dialpad Optionally, put the call on hold. Tap Transfer The call is minimized The dialpad automatically appears Type the number to transfer to Tap Xfer The transfer starts If you tap End Call, the call ends on your side but the transfer attempt continues. If the other person answers, the transfer succeeds and the call ends.
Bria iPad Edition User Guide By Selecting a Contact or History Item Optionally, put the call on hold. Tap The call is minimized If necessary, tap Contacts Search for and tap the contact, then tap the phone number Tap Transfer The transfer starts If you tap End Call, the call ends on your side but the transfer attempt continues. If the other person answers, the transfer succeeds and the call ends.
CounterPath Corporation 3.10 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 15) Tap Transfer. The live call is transfered to the on-hold call.
Bria iPad Edition User Guide 3.11 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call.
CounterPath Corporation 3.12 Call History Tap the History icon at the bottom of the screen. Tap to filter, as desired The account the calls came in on Incoming call See page 9 Missed call See next page Outgoing call Recorded call (page 14) Clearing the History If desired, tap to filter the calls to delete.
Bria iPad Edition User Guide Creating a Contact from History You can create a contact from a history item. Tap Create New Contact or Add to Existing Contact If you tap Create, the New Contact screen appears with the number already entered. Complete the other fields. Or if you tap Add, the contact list appears. Tap the contact where you want to add this number. The contact is immediately updated.
CounterPath Corporation 3.13 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two calls established The notification icon on the iPad home screen. The number is a combined count of voicemails and missed calls. The voicemail indicator at the bottom of the Bria Navigation panel Tap the voicemail icon The Voice Mail screen appears.
4 Settings Tap the Settings icon at the top of the screen.
CounterPath Corporation 4.1 Account Settings All the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. Field Description Account Name Change the name as desired. For example, “business account” Enabled Typically On, in order to use the account for calls. Display as Your name Username Typically the account number for the account. Provided by your VoIP service provider.
Bria iPad Edition User Guide Account Advanced To change these fields on an existing account, you must first unregister the account. Field Description Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
CounterPath Corporation Field Description SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport that are supported. • UDP and TCP do not support signal encryption. • TLS does support signal encryption. If TLS is selected, a given call will be encrypted if the other person also uses TLS. You may also need to install a certificate on your iPad; speak to your VoIP service provider.
Bria iPad Edition User Guide 4.2 User Preferences Field Description Allow 3G Calls • ON: When a Wi-Fi connection is not available, Bria will attempt to place calls using the cellular data channel. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 35) because it provides better audio quality on 3G calls. • OFF: When a Wi-Fi connection is not available, you will not be able to place or receive calls.
CounterPath Corporation Field Description Alert Missed Controls the behavior of the missed call prompt (when you receive a call when Bria is in the background): • ON: A Missed Call alert appears on the native iPad screen. • OFF: No alert appears. Contact Image ON to display the contact image while receiving or making calls. Ringtone Set to the desired ringtone. Custom Image The image that appears when you are on a call. Custom Colors You can change the color of various parts of the screen.
Bria iPad Edition User Guide 4.3 Advanced Settings If you make changes to the fields identified by a bottom of the screen or restart Bria. , you must tap the Apply Changes button at the Field Description Network Traversal Strategy Tap to display the choices; see below. Use VPN If Active If you are using Bria with a VPN connection to your network, set this field to ON, to force Bria to select the VPN network interface. If you are not using a VPN, set to OFF.
CounterPath Corporation Field Description Audio Codecs Selection Tap to display more information about these two fields. See page 34. Verify TLS Cert Applies only if you use TLS as the transport. ON (default): Bria attempts to verify the certificate, sent by the SIP server, to see if it is trusted. For the certificate to be trusted, a corresponding CA certificate, provided by your VoIP provider, must be installed on your device (using the iPad Configuration Utility for example).
Bria iPad Edition User Guide Network Traversal Strategy Select a profile: • Default Configuration: STUN ON, ICE OFF, DNS SRV ON. Bria will use the STUN server at stun.counterpath.com to discover the public address of your device. It will present that public address for SIP signaling and when negotiating media routing. • Application Managed: STUN ON, ICE ON, DNS SRV ON. Bria will use the STUN server at stun.counterpath.com to discover the public address of your device.
CounterPath Corporation Audio Codecs Selection Cell Audio Codecs WiFi Audio Codecs These two screens list the audio codecs that can be used during a WiFi call or cellular data call. Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation.
Bria iPad Edition User Guide 4.4 Premium Features G.729 Audio Codec G.729 is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over 3G because it provides better audio quality on your cellular data connection. To purchase this codec, tap the item. On the Product Detail screen, tap the price button to connect to the iTunes store. A confirmation prompt appears. Tap Cancel or Buy.
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A Troubleshooting Using Bria Diagnostics If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information. 1. Go to Settings > Advanced Settings. If Verbose Logging is OFF, turn it to ON and click Apply Changes. 2. Reproduce the problem. When done, go to Settings > Advanced Settings again. Tap Tap Yes The e-mail opens in the email service that you have configured on your iPad.
CounterPath Corporation 3. The description of the problem could include the following: • • • • • What you were doing when the problem occurred. Your Apple device and model. Any recent changes you have made to your setup of Bria. Whether you are in your “home” Wi-Fi zone (your normal Wi-Fi zone) or a different Wi-Fi zone. Whether you normally have 3G enabled on your device and in Bria. 4. When done, turn off Verbose Logging. Click Apply Changes.
B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria goes through the dial plans in the order in which they appear on the screen.
CounterPath Corporation Designing the Dial Plan A dial plan has two parts: • • A pattern that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Subsequence substitution is also supported. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
Bria iPad Edition User Guide Advanced Dial Plan: Subsequence Substitution The match pattern can include a sequence of numbers to match and another sequence to substitute for the match. This feature is useful if you want to convert a sequence within the input, not just add or remove a prefix. The syntax is: For example: <604:250> means change the sequence “604” to “250”. The sequence substitution element can be combined with any other elements in the match pattern.
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C Glossary Cellular data call DTMF Home button ICE IP address IVR Media Signaling SIP SIP account STUN WiFi call 3G call A Bria call that uses the cellular data newtork rather than the WiFi network. If you start (or receive) a call with an iPad when you are not in a WiFi zone, the call will be a cellular network call. Not all supported devices support 3G; see page 3. Dual-tone multi frequency.
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