Bria 3.
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © July 2010 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents Introduction...................................................................................................................................1 Installation and Setup....................................................................................................................3 Starting Bria ............................................................................................................................3 Configuring Bria .............................................................
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1 Introduction This manual is intended for two types of users: • • Users in an enterprise. These users typically have a system administrator who has set up Bria ready for use. “Retail” users. These users are working in a non-office environment and are their own system administrator. If you are a retail user, you must also read the “Bria 3 for Linux Administrator Guide”. Standard Telephone Features Bria is a softphone from CounterPath that enables you to make VoIP phone calls.
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2 Installation and Setup 2.1 Starting Bria First-time Startup 1. If Bria is not already running, start it by choosing Applications > Internet > Bria from the Linux menu. The Bria Login dialog appears with the Profile set to “No login required”. r 2. If you are an enterprise user, set the profile to the value specified by your system administrator. If you are a retail user, you will typically choose “No login required”. • • No login required: Used if you will manually configure Bria, as described below.
CounterPath Corporation 2.2 Configuring Bria Do You Need to Read this Section? Read this section if you are an enterprise user and your system administrator advises you that you must either configure Bria or complete the configuration. If you are an enterprise user and your administrator advises you that configuration is already done, go to “Setting up a Contact List” on page 5.
Bria 3 for Linux User Guide 2.3 Setting up a Contact List Typically, you will want to create contacts in order to easily make phone calls, send IMs and transfer files. You can set up contacts in several ways: • • • • During a call that you place or receive, you can add the other party to your contact list. See “Handling an Established Call” on page 14. You can add addresses to the Contact list one by one. See page 21. You can import a contact list from a file or from another application. See page 20.
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3 Using Bria 3.1 Starting and Quitting Bria If Bria is not already running, start it by choosing Applications > Internet > Bria from the Linux menu. To quit Bria, click Bria > Exit or press Ctrl-Q. 3.2 The Onscreen Softphone Voicemail Bria menu. See below. Missed calls Exit Bria Call entry field See page 9. Show/hide dial pad Resources.
CounterPath Corporation The Bria Menu Bria • • • Account Settings. If you are an enterprise user, you will work with these settings only if advised to do so by your system administrator. If you are a retail user, select this menu item to configure Bria. See the “Bria 3 for Linux Administrator Guide”. Preferences. These settings control the way that you work with Bria and apply to all accounts. If you are an enterprise user, see “Bria Preferences” on page 25.
Bria 3 for Linux User Guide 3.3 Placing a Call You can contact someone using: • • A traditional phone number, if supported by your VoIP service provider. A softphone address (for example, kperera@domainA.com) Place the call as described in the table below. The outgoing call opens in its own call panel, below any other existing call panels. You will hear a ringing tone while Bria attempts to make a connection. A call panel opens showing the call attempt, then the call established.
CounterPath Corporation Option From the... Description Double-click a contact Contacts tab Double-click a previous call History tab Double-click an entry. An audio call is placed. Redial Redial button • When the call entry field is empty, click the Call button. • Or click the arrow in the call entry field and select a recent call. An audio call is placed. Dialing Dialpad 1. If the dialpad is not visible, click the Show/Hide dialpad button. 2.
Bria 3 for Linux User Guide Placing another Call To place a new call (without hanging up on the current call), simply place the call in the normal way. A second call panel opens below the current call. The first call is automatically put on hold. Switch between the different calls by clicking Resume on the desired call panel. That call becomes the active call and all other calls are on hold.
CounterPath Corporation 3.4 Handling Incoming Calls Bria must be running to answer incoming calls. (If Bria is not running, incoming calls may be directed to voicemail; check with your VoIP service provider or system administrator.) As soon as an incoming call is received, a call panel appears, showing information about the call. In addition, the Call Alert box appears, even if Bria is minimized. For information on setting call alert preferences, see page 26.
Bria 3 for Linux User Guide Auto Answer You can turn on auto answer mode. Turn Do Not Disturb on or off The auto answer indicator appears on the dashboard. Auto answer is initially configured to auto-answer after one ring. To change this configuration, choose Bria > Preferences > Call Automation.
CounterPath Corporation 3.5 Handling an Established Call While the call is in progress you can: • • • • Control the audio: use the speakerphone, mute the call, control volume. Put the call on hold. Add the caller as a contact. Transfer the call. See the next page. Place another call (current call is automatically put on hold). See page 11 Speakerphone Mute Volume control Add the current caller as a contact. See “Adding a Contact using an Existing Address” on page 21.
Bria 3 for Linux User Guide 3.6 Transfering a Call You can transfer a call to any number without first speaking to the other person. The call will be • • If you hang up immediately and the other person does not answer, the person you are transferring will have to hang up. If you do not hang up immediately and the other person does not answer, the call will come back to you Click the Transfer button The call is put on hold and a call entry field appears.
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Bria 3 for Linux User Guide Managing the Conference Participant menu Conference call entry field Adding More Participants You can add more participants to an existing conference in any of these ways: • • • Right-click on a contact or history item and choose Add to Call. In the conference call panel, enter a name in the call entry field and click Add. Add in a separate call that is not part of the conference call: In the call panel for the individual call, click the down arrow and choose Merge Calls.
CounterPath Corporation 3.8 Voicemail If your service includes voicemail and you have set up voicemail options (see the “Bria 3 for Linux Administrator Guide”), then when you have voicemail messages, the voicemail icon appears at the top of the phone (the icon may include a number). You can click the icon to automatically connect to voicemail and listen to your messages. Voicemail icon 3.
4 Using Resources 4.1 Contacts Tab Add a Contact Search entire contact list Filter contact list The Contacts tab displays your contacts and lets you specify multiple contact methods for them, including: • • Softphone address Home phone number, business phone number, mobile phone number Contacts are typically organized into groups. Bria includes built-in groups: “Family”, “Friends” and “Work”. You can add more groups, as desired.
CounterPath Corporation Populating the Contact List At any time, but particularly when you first deploy Bria, you may want to populate the contact list with contacts from an external source. From WebDAV or XCAP If your system administrator has set up a WebDAV or XCAP server, then once Bria is configured to use this server for contact storage, the contacts from that source will automatically appear in the contact list. From then on, each time you add a contact, it will be stored on that server.
Bria 3 for Linux User Guide Exporting Contacts You can export a contact list to a comma-separated file, a pst file or a vcf file. 1. From the main menu, click the Contacts menu and choose Export Contacts. The Export Contacts wizard starts. 2. When you click Next, the export starts. A new file of the specified type is created. Managing Contacts and Groups Adding a Contact Click table. , or right-click a group and choose Add Contact to Group. The Contact Profile dialog appears.
CounterPath Corporation Moving or Deleting a Contact • • To drag one or more contacts to a different group, select them and drag to the title bar of the new group. To delete one or more contacts, select them, right-click, and choose Delete Contact or Delete Selected. The contacts are removed from this group. If a contact belongs to several groups, it is removed from all groups. Adding, Deleting or Renaming Groups Select any group, right-click, and choose the appropriate menu item.
Bria 3 for Linux User Guide 4.2 History Tab Filter list Incoming missed call Actions for the selected history item Outgoing call, either attempted or established Incoming call that was answered You can: • • • Right-click on an entry to place a call to this person, using the contact method that was used for this call. You can double-click to place a call. Place a call to this person and add them to a conference call that is in progress. For more information on conference calls, see page 16.
CounterPath Corporation 4.3 Directory Tab The Directory tab appears only if Bria has been set up to access a corporate directory. See the “Bria 3 for Linux Administrator Guide”. Phone a Person Right-click an entry and choose Call or Video Call. The call is placed immediately. Create a Contact Right-click an entry and choose Add as Contact. The Contact Profile window appears, populated with all the information from the directory (not only the information displayed in the tab).
5 Bria Preferences This chapter describes the Preferences panels that deal with user preferences For information on the Account tabs and on Preferences panels that configure features, see the “Bria 3 for Linux Administrator Guide”. Preferences – Application This panel lets you set your preferences for general GUI behavior and lets you set up for login.
CounterPath Corporation Preferences – Alerts & Sounds This panel lets you set visual and audible alerts.
Bria 3 for Linux User Guide Preferences – Devices Table 1: Preferences – Devices Field Description Headset Mode Speaker Change these fields only if you want to override the devices that Bria automatically selected. Microphone In both these fields, select the headset you are using. The headset is the device that is usually used for audio out (the sound you hear) and audio in (recording your voice).
CounterPath Corporation Table 1: Preferences – Devices Field Microphone Description Change this field only if you want to override the devices that Bria automatically selected. Make the appropriate choice: • Select the device that you want to use for audio in (recording your voice) when the Speaker Phone button is pressed. It can be any microphone: it does not have to be the microphone on the device you specified as the speaker device. For example, it can be the microphone on your camera.
Bria 3 for Linux User Guide Preferences – Network Change the settings on this panel only if advised to do so by your system administrator. If you are a retail user, see the “Bria 3 for Linux Administrator Guide” for information. Preferences – Audio Codecs Change the settings on this panel only if advised to do so by your system administrator. If you are a retail user, see the “Bria 3 for Linux Administrator Guide” for information.
CounterPath Corporation Preferences – Call Automation Preferences – Advanced Change the settings on this panel only if advised to do so by your system administrator. If you are a retail user, see the “Bria 3 for Linux Administrator Guide” for information.
A Application Hot Keys Function Keyboard Shortcut Decline an incoming call Ctrl - D Redial the last dialed number Ctrl - R or Ctrl - R then Enter End the call Ctrl - E End the conference call (hang up on all participants) Hold or resume the call when the focus is on this call panel Ctrl - H Mute when the focus is on this call panel Ctrl - M 31
CounterPath Corporation B Contact List Headings Following is a list of all the headings that are used in the Bria contact list. This list can be useful when formatting a contact list in order to import it into Bria.
Bria 3 for Linux User Guide C Run Bria from a Hyperlink You can attach a hyperlink to a phone number or softphone address that, when clicked, starts Bria and dials the number. Attach a hyperlink with this format: dial or: dial For example: dial kperera@domainA.
CounterPath Corporation D Glossary Codec Dial plan Enterprise user Media MWI Retail user Signaling URI URL vCard 34 The format in which audio is sent over the network. The rules that Bria follows in order to interpret the softphone address or phone number that the user has entered and to modify the number or address, as required, to ensure that the call will be placed successfully. A Bria user who is working in an office and who has support from a system administrator.
