Bria BlackBerry Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © September 2013 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Bria BlackBerry Edition User Guide Contents About Bria BlackBerry Edition.....................................................................................................1 Configuring ...................................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up Bria .....................................
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Bria BlackBerry Edition User Guide 1 About Bria BlackBerry Edition Bria BlackBerry Edition is a SIP-based phone for the Blackberry® Z10 device. With Bria BlackBerry Edition (Bria), you can use the Wi-Fi connection or the mobile data connection to make and receive calls. Standard Telephone Features Bria BlackBerry Edition has all the standard telephone features, including: • • • • • • • • Call display and Voicemail Indicator. Speakerphone, Mute, and Hold.
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Bria BlackBerry Edition User Guide 2 Configuring 2.1 Getting Ready 1. Once you have installed Bria BlackBerry Edition, make sure you have set up Wi-Fi and mobile data correctly on your device. Go to System Settings > Network Connections, then do the following: • • Set up Wi-Fi: tap Wi-Fi, then enable the Wi-Fi field. The panel will be populated with access points. Tap to choose an access point and wait for the item to show Connected.
CounterPath Corporation 2.2 Setting up Bria To use Bria as a phone, you need to create a SIP account with the information provided by your VoIP service provider. Tap the Settings tab then Accounts. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider. Tap Back. The account is created. Turn on the account to register. When you have successfully registered, tap the Phone tab and try placing a call.
Bria BlackBerry Edition User Guide Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider. You can set a primary account which will be used for outgoing calls as well as the voicemail icon on dialpad. Tap Account status Set up the account in the usual way Tap Back The green checkmark indicates a primary account.
CounterPath Corporation 2.3 Working with Contacts Bria uses contacts saved on your device. Bria’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list update the other list. On Blackberry 10, you can set up multiple sources for contacts (for example, Email, Twitter, Facebook) and merge all into the native contact app. If you do this, you can access all contacts on Bria as well.
Bria BlackBerry Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Start Bria. The following screen appears. Bria is ready. The Navigation bar displays a message when your action is required. Not Registered: The SIP account is not registered. Make sure the account is turned on under Settings > Accounts. Mobile Use Disabled: You did not allow Bria to use mobile data (3G/4G/LTE) and you do not have a Wi-Fi connection.
CounterPath Corporation 3.2 Interaction between Bria and Native Phone Placing Calls • • You can place a Bria call so long as you are not already on two Bria calls. You can place a native call regardless of the state of Bria. Incoming Calls • • An incoming Bria call rings on your phone unless you are already on two Bria calls. In this case, the new incoming call will go to Bria voicemail instead.
Bria BlackBerry Edition User Guide 3.3 Placing a Call Using the Dialpad Enter the phone number To enter alphabets, tap this area then the keyboard appears along with the x mark which clears the entire entry. Tap Backspace From the BlackBerry device Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 35.
CounterPath Corporation Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call.
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CounterPath Corporation When Bria Is in the Background When Bria receives a call in the background, the device will ring/vibrate/turn on LED indicator depending on the preferences within Bria. Bria does not use OS Notification settings except for LED. Make sure you turn on the Preferences within Bria for: Play Ringtone, Vibrate, and Alert Missed. The device rings/vibrates for incoming call. If the device is locked, swipe up to unlock. The prompt appears. Either answer or decline the call.
Bria BlackBerry Edition User Guide 3.5 Handling One Established Call Bria Call Mute or unmute Turn on/off Speakerphone.
CounterPath Corporation 3.6 Placing a Second Bria Call Using the Dialpad Or tap here to go back to the first call Place the call on hold, if desired Tap Add Dial the number of the second person and tap Call When the call connects, the first call is put on hold. You are now speaking to the second person. To switch to the other person, tap Swap.
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CounterPath Corporation 3.8 Unattended (Blind) Transfer You can transfer the current Bria call to a second person without first talking to that second person. Using the Dialpad Tap Transfer Type the number to transfer to Tap The call ends on your side when answered by the target or picked up by the voicemail. By Selecting a Contact Tap Transfer The call ends on your side when answered by the target or picked up by the voicemail. Tap Contacts Tap the contact.
Bria BlackBerry Edition User Guide Blind transfer can be performed even when you have two ongoing Bria calls. You can transfer the active call to a third party (not the person on hold). When transferring the call, you won’t be able to speak to the person you are transferring to. Blind Transfer - Two Ongoing Calls Make sure the active call is the one you want to transfer to a third party.
CounterPath Corporation 3.9 Attended Transfer You can speak to the second person first then transfer the first person to them. You know there are two calls established because the Swap Calls button is showing. Establish two calls (page 14) When ready, tap Transfer. Tap Yes. The live call is transferred to the on-hold call. 18 Both calls end on your side when the call is transferred.
Bria BlackBerry Edition User Guide 3.10 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call. Establish two calls (page 14) You know there are two calls established because the Swap Calls button is showing.
CounterPath Corporation 3.11 Call History Tap the History icon at the bottom of the screen. Missed calls Tap to filter, as desired Incoming calls Outgoing calls The SIP account used for the call Clearing the History Tap to clear the current view. For example, clear only outgoing calls The colored number indicates the number used for the call. Tap to see detail Tap Tap to delete all outgoing calls. Tap to delete only the one selected.
Bria BlackBerry Edition User Guide Creating a Contact from History You can create a contact from a history item. Tap the arrow icon Tap New Contact or Existing Contact. If you tap New Contact, the New Contact screen appears with the number already entered. Complete the other fields. Or if you tap Existing Contact, the contact list appears. Tap the contact where you want to add this number. The contact is immediately updated.
CounterPath Corporation 3.12 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two calls established . The voicemail indicator on the Bria screen Tap the voicemail icon; the voicemail number appears in the entry field. Place the call in the regular way. (If no number appears, you have not set it up in settings; see page 24.
Bria BlackBerry Edition User Guide 4 Settings Swipe down from the top of the screen to access Help and About page.
CounterPath Corporation 4.1 Accounts All the fields on this screen must be supplied by your VoIP service provider. SIP Accounts Top Half of Screen Bottom Half of Screen Field Description Account Name Change the name as desired. For example, “business account” Display as Your name. This will be your Caller ID if supported. User Name Typically the account number for the account. Provided by your VoIP service provider. Do not enter a domain name here.
Bria BlackBerry Edition User Guide Account Advanced (SIP) Top of Screen Middle of Screen Bottom of the Screen Field Description Out. Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Auth Name May not be required. But if it is required, it will be provided by your VoIP service provider.
CounterPath Corporation Field Description Global IP Wi-Fi • ON (default): Bria will publish its public IP address at the signaling level. The public address may not work with some NATs or firewalls. • OFF: Bria will publish its private IP address at the signaling level. "Off" represents server-based network traversal, "On" app-based. Global IP Mobile This setting has the same functionality as Global IP Wi-Fi, but applies only when you are connected over the mobile network.
Bria BlackBerry Edition User Guide 4.2 Preferences Top of the Screen Bottom of the Screen Field Description Use When Available • ON: When a Wi-Fi connection is not available, Bria will attempt to connect to SIP service using the mobile data network. Data charges with your mobile carrier will apply. You will be able to make and receive calls. • OFF: When a Wi-Fi connection is not available, the SIP account will be unregistered; you will not be able to place or receive calls.
CounterPath Corporation 4.3 Advanced Settings Top of Screen Middle of Screen Bottom of Screen Field Description Network Traversal Strategy Tap to display the choices; see below. RTP Port Start Change this value only if advised to do so by your VoIP service provider. This indicates the start of the ports range used for RTP and RTCP sessions. The range is 100 ports wide. The range is not observed if ICE is used. The default is 4000.
Bria BlackBerry Edition User Guide Network Traversal Strategy Select a profile: • Application Managed: STUN Wi-Fi ON, STUN Mobile OFF, and DNS SRV ON. Bria will use the specified STUN server to discover the public address of your device. It will present your public address for SIP signaling. When negotiating media routing, it will present either both your public and private addresses or just your public address depending on the ICE settings under Account Advanced .
CounterPath Corporation Audio Codecs Selection You can only enable G729 if you have purchased them; see page 31. Select the codec and tap the up or down button to change its priority in the list. See below. Mobile Audio Codecs Wi-Fi Audio Codecs These two screens list the audio codecs that can be used during a Wi-Fi call or mobile data call.
Bria BlackBerry Edition User Guide 4.4 Premium Features To purchase an item, tap the item. On the Product Detail screen, tap the price button to connect to BlackBerry World. A confirmation prompt appears. Tap Cancel or Buy. G.729a Audio Codec G.729a is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile data network (3G/4G/LTE) because it provides better audio quality on your mobile data connection.
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Bria BlackBerry Edition User Guide A Troubleshooting Using Bria Diagnostics The log file is sent to customer support. Tap OK Tap Send Log Tap Send A reference number. If you have a problem with Bria, customer support may ask you to turn on diagnostics to capture information. 1. Go to Settings > Advanced Settings. 2. Scroll down to the bottom. If Verbose Logging is OFF, turn it to ON. 3. Reproduce the problem. 4. When done, go to Settings > Advanced Settings again. Tap Send Log. A prompt appears.
CounterPath Corporation More Information You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/bria-blackberryedition.
Bria BlackBerry Edition User Guide B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create as many dial plans for an account as you need. A dial plan belongs only to one account. Bria goes through the dial plans in the order in which they appear on the screen.
CounterPath Corporation Designing the Dial Plan A dial plan has two parts: • • A pattern that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Subsequence substitution is also supported. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
Bria BlackBerry Edition User Guide Advanced Dial Plan: Subsequence Substitution The match pattern can include a sequence of numbers to match and another sequence to substitute for the match. This feature is useful if you want to convert a sequence within the input, not just add or remove a prefix. The syntax is: For example: <604:250> means change the sequence “604” to “250”.
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Bria BlackBerry Edition User Guide C Glossary Bria call Codec DTMF ICE IP address IVR Media Native call Native phone service PSTN Signaling SIP SIP account softphone address STUN Wi-Fi call 3G/4G call A call made using the Bria screen. Compare to “native call”. Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Dual-tone multi frequency.
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