User Manual

Bria Android Tablet Edition User Guide
63
A Troubleshooting
More Information
• You can view Frequentl y Ask ed Questions at https://support.counterpath.com/knowledge-base/bria-
android-android-tablet-edition.
• You can send us comments from http://support.counterpath.com.
Using Bria Diagnostics
When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture
information.
1. Go to Settings > Advanced Settings and scroll down to the bottom.
2. Turn on Verbose Logging .
3. Reproduce the problem.
4. When done, go to Settings > Advanced Settings and tap Send Log. Once the file has bee n sent, you will see
a Sending Log Success notification; this notification includes a reference number.
5. Send an email to [e-mail] with the details of your issue and the reference number.
6. If sending the file fail s, check your Wi-Fi and/or mobil e d at a connectivity.