Bria Android Tablet Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © November 2012 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Tablet Edition ..............................................................................................1 Configuring Bria ...........................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ...................................................................................
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Bria Android Tablet Edition User Guide 1 About Bria Android Tablet Edition Bria Android Tablet Edition is a SIP-based phone for an Android tablet. With Bria Android Tablet Edition (Bria), you can use the Wi-Fi internet connection on your Android tablet to make and receive calls without using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation • • 2 Headset with microphone: Bria Android Tablet Edition uses the ear-piece and microphone on the headset. Headphones (no microphone): Bria Android Tablet Edition uses the ear-piece on the headphone and the built-in microphone on the Android tablet.
Bria Android Tablet Edition User Guide 2 Configuring Bria We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready 1. Set up Wi-Fi connection.
CounterPath Corporation 2.2 Setting up Tap the icon. The Accounts screen appears. Tap Add Account. Select your VoIP Provider on the list. Otherwise select Generic SIP. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider. When done, tap the Back button. Then wait for the account to register. When you have successfully registered, tap the Back key. Tap the keypad icon.
Bria Android Tablet Edition User Guide Having Trouble Registering or Placing a Call? If you cannot register or if you can register but cannot place a call, go to the FAQ at https:// support.counterpath.com/default.asp?W705 (support.counterpath.com > Mobile Products FAQs > Bria Android Tablet Edition). Account Status Status Meaning The account is in the process of registering. The account is enabled and registered for incoming and outgoing calls. The account is enabled only for outgoing calls.
CounterPath Corporation Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 12). There are two ways to change the account: On the Main screen, tap the key icon and choose the dial-out account you want to use. 6 On the Accounts screen, long-tap the account you want to use for the dial-out account, and tap Set as Primary Account.
Bria Android Tablet Edition User Guide 2.3 Setting up Presence and Instant Messaging Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging, you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant messages with them. Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with your Gmail or Facebook credentials to communicate with your buddies.
CounterPath Corporation Go to Settings > Accounts. Tap Add Account Tap XMPP Account status Complete the User Details section Tap the Back key to go back to the Account page. Make sure that the account shows a checkmark. Tap the Back key to go back to the main panel. Tap Contacts > Buddies to see who is online. To add a new buddy, see page 27. Account Status Status Meaning The account is in the process of registering.
Bria Android Tablet Edition User Guide For SIP SIMPLE To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP account. Then add a new buddy to see other people’s presence (see page 27). If you are new to Bria and have not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phone first (see page 4), then follow the steps below. Tap Settings > Accounts. Unregister your SIP account to make changes, and then tap the account.
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Bria Android Tablet Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears. Default dial-out account Opens the Settings screen Opens dialpad The menu button allows you to quit or restart the app. Quits Bria. Restarts Bria. The contacts tab is automatically populated with contacts from your Android native contact list.
CounterPath Corporation 3.2 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dialpad Tap the dialpad icon, and enter the phone number. To enter letters and symbols, tap on the call field; the keyboard appears.
Bria Android Tablet Edition User Guide 3.3 Handling Incoming Calls Tap to accept or decline the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
CounterPath Corporation 3.4 Handling One Established Call Speakerphone Mute or unmute Transfer a call (blind transfer) Hold or release hold Place a second phone call, or transfer a call after talking to the second person 14 Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support”.
Bria Android Tablet Edition User Guide 3.5 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact list, or from the History. Using the Dialpad Place the call on hold first, if desired Tap Add call Dial the number of the second person Tap the phone icon. The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation From the Contact List Place the call on hold first, if desired Tap anywhere outside of controls or tap the back button to leave the in-call screen. Tap the Contacts tab and search for a contact. Tap to call. The second call is dialed. From the History Place the call on hold first, if desired Tap anywhere outside of controls or tap the back button to leave the incall screen. Tap the History tab Tap to call. The second call is dialed.
Bria Android Tablet Edition User Guide 3.6 Handling Two Established Calls Two Bria Calls in Foreground Switches to the other person. Two Bria Calls in Background (Minimized) You can access the Contacts or History tab as well as the Settings screen without putting your call on hold. Mute and Speaker are available at the top. Tap either bar to go back to the call screen.
CounterPath Corporation 3.7 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person. Using the Dialpad Place the call on hold, if desired Tap Transfer. The keypad appears. Dial the number of the person to transfer to Tap the phone icon. 18 A call is placed to the transferee, and ends on your side.
Bria Android Tablet Edition User Guide From the Contact List Place the call on hold, if desired Or tap the bar to go back to the first call. Tap anywhere or tap the Back button Tap Contacts Search for the person and tap. Tap the Transfer icon beside the number. A call is placed to the transferee and it ends on your side.
CounterPath Corporation 3.8 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 15) It does not matter which call is live and which is on hold Tap Transfer A message appears, and both calls end on your side. 3.9 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call. Tapping End Call ends the conference and hangs up on both calls.
Bria Android Tablet Edition User Guide 3.10 History Tap the History tab. Tap to filter, if desired. Incoming call that was answered Missed incoming call Outgoing call Adding a Contact from the History Tap the desired item Tap Save. The contact is saved on your native contacts as well.
CounterPath Corporation 3.11 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two Bria calls established. The voicemail indicator There are two ways to access voice mail: Tap the voicemail tab on the left, and then tap Call Voice Mail. 22 Or Tap the Keypad icon, and then tap the vm icon.
Bria Android Tablet Edition User Guide 4 Presence and Instant Messaging With Presence and Messaging, you can share your online status (presence) and exchange instant messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature. Presence and Messaging is available as an in-app purchase.
CounterPath Corporation By Selecting a Contact Tap the Contacts tab, and then tap Buddies. Choose a buddy to send IM. Tap Send Instant Message. If it is a SIP buddy, tap Message icon beside a number. Type a message. Tap the icon key to send.
Bria Android Tablet Edition User Guide 4.2 Sending an SMS You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account. By Selecting a Contact Tap the Contacts tab. Search for and tap the contact. Tap SMS. This icon is for sending IM. Type a message, and tap the icon to send.
CounterPath Corporation 4.3 Receiving an IM and SMS An alert comes up when you receive an IM or SMS. .Tap the notification icon. Tap the Message tab.
Bria Android Tablet Edition User Guide 4.4 Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local Android tablet contacts.
CounterPath Corporation SIP Accounts To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact. Editing an existing contact to see online status Tap Contacts, and search for the contact. Tap Edit. Change the phone type to Softphone. Tap Presence and IM. Tap a softphone number. The domain is automatically populated. Tap Save. The person appears both in your Contacts and Buddies lists.
Bria Android Tablet Edition User Guide Adding a new contact as a buddy Tap Contacts > Buddies, and tap the + icon. Tap SIP buddy. Tap to change this to Softphone. Enter a softphone number. Tap Presence and IM. Tap a softphone number. The domain name will be populated. Tap Save. The person appears both in your Contacts and Buddies lists.
CounterPath Corporation 4.5 Setting Your Own Status When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria automatically updates your status to “On The Phone” if your online status is “Available” and no custom status note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Bria Android Tablet Edition User Guide 4.6 Responding to Buddy Requests When using an XMPP account, you may receive a buddy request. You must respond to the request. A pop-up message comes up when someone adds you as a buddy . Tap a desired option. When using a SIP account for presence, you will not receive a buddy request. As soon as the person on the other end registers your softphone number on the client, the person will see your presence without your acceptance.
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Bria Android Tablet Edition User Guide 5 Settings On the Main screen, tap the Settings icon. To go back to the main screen, tap the Back button. • • • • Accounts: See page 34. Preferences: See page 38. Advanced Settings: See page 40. Premium Features: See page 44.
CounterPath Corporation 5.1 Accounts All the information for the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. SIP Accounts Field Description Account Name Change the name as desired. For example, “business account” Display As Your name. Other people may see this as the caller ID (or they may see just your phone number). Username Typically the account number (phone number) for the account.
Bria Android Tablet Edition User Guide Account Specific Features (SIP) Field Description Enable IM and Presence ON to share your online status with and send instant messages to your buddies. To use this feature, you must purchase “Presence and Messaging”. See page 44. Presence Agent Turn ON if your VoIP service provider supports Presence Agent for SIP SIMPLE. The default is Off. Enable SMS ON to send an SMS to PSTN cell phone numbers by using the SIP SIMPLE protocol.
CounterPath Corporation Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Authorization Name May not be required. But if it is required, it will be provided by your VoIP service provider. Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto attendant (such as “press 1 for customer service”).
Bria Android Tablet Edition User Guide XMPP Accounts Field Description Account Name Change the name as desired. For example, “Gmail”. Username The XMPP user ID. Password Password for the XMPP user ID. Domain Domain of the XMPP service. For example, “gmail.com”. Account Advanced See below.
CounterPath Corporation 5.2 Preferences Field Description Use When Available • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place calls or exchange messages using the mobile data network. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 44) because it provides better audio quality on 3G/4G calls.
Bria Android Tablet Edition User Guide Field Description Keep Wi-Fi Radio Awake Controls whether the Wi-Fi radio stays on when the screen goes dark (tablet gets auto locked). • On (checked): The Wi-Fi radio stays on, so that when the screen goes dark (1) you stay logged on via Wi-Fi (as long as you are in your Wi-Fi network) and (2) incoming calls will use Wi-Fi instead of mobile data. Radio On uses more battery power. Perhaps choose On if you have a limited data plan.
CounterPath Corporation 5.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description Default Network Traversal Tap to display the choices; see page 41. Use Bluetooth On to enable Bluetooth support on Bria.
Bria Android Tablet Edition User Guide Field Description Playback Stream This setting controls how the device processes the audio receiving from the other party. If you are receiving poor audio, try changing the playback stream. Verbose Logging Leave this setting OFF unless customer support instructs you to turn it ON in order to troubleshoot a problem you are having on your device. See page 45. Send Log Tap to upload the current log to customer support. See page 45.
CounterPath Corporation Field Description ICE Mobile This setting has the same function as ICE, but applies only when you are connected over mobile network. DNS SRV • On (checked): Bria will use DNS SRV to discover the network addresses for your VoIP service provider's VoIP-related services such as a STUN server, if any. • Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your system administrator advises you to do so. STUN Server Used only if STUN is on.
Bria Android Tablet Edition User Guide Audio Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation. Technically Savvy Users You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that codec.
CounterPath Corporation 5.4 Premium Features Premium Features offer items that you can purchase to use on Bria. • • • G.729a codec is a narrowband audio codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile network because it provides better audio quality on your mobile data connection. AMR-WB codec is a wideband codec that provides superior sound quality due to a wider speech bandwidth.
Bria Android Tablet Edition User Guide A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W705. You can visit our user forum at http://forums.counterpath.com, then go to Bria Android / Android Tablet Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and scroll down to the bottom. 2.
CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to eight dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
Bria Android Tablet Edition User Guide Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
CounterPath Corporation C Glossary DTMF ICE IM IP address IVR Media PSTN Presence Signaling SIP SIP account softphone address STUN Wi-Fi call XMPP account 48 Dual-tone multi frequency. DTMF is the system that is used in interactive voiceresponse menu systems such as the menu system for accessing voicemail messages. The DTMF system allows the user to interact with the menu by pressing keys on a dial pad or keyboard. Interactive Connectivity Establishment. A method for traversing a firewall.
