Bria Android Tablet Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © May 2012 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Tablet Edition ..............................................................................................1 Configuring Bria ...........................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ...................................................................................
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Bria Android Tablet Edition User Guide 1 About Bria Android Tablet Edition Bria Android Tablet Edition is a SIP-based phone for an Android tablet. With Bria Android Tablet Edition (Bria), you can use the Wi-Fi internet connection on your Android tablet to make and receive calls without using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation Operating System Your device must run on Android V3.0 or later. Accessories The following accessories are supported: • • 2 Headset with microphone: Bria Android Tablet Edition uses the ear-piece and microphone on the headset. Headphones (no microphone): Bria Android Tablet Edition uses the ear-piece on the headphone and the built-in microphone on the Android tablet.
Bria Android Tablet Edition User Guide 2 Configuring Bria We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready 1. Set up Wi-Fi connection.
CounterPath Corporation 2.2 Setting up Tap the icon. The Accounts screen appears. Tap Add Account. Select your VoIP Provider on the list. Otherwise select Generic SIP. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider. When done, tap the Back button. Then wait for the account to register. When you have successfully registered, tap the Back key. Tap the keypad icon.
Bria Android Tablet Edition User Guide Troubleshooting Registration If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP address). If they do not want you to use STUN, go to Settings > Advanced Settings > Network Traversal Strategy and choose the Server Managed profile. For complete settings information, see page 20. Troubleshooting Audio on a Phone Call 1. Go to Settings > Accounts, then tap the account.
CounterPath Corporation Tap This account is currently the primary account Set up the account in the usual way, and tap the Back button Enable the account Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 8). There are two ways to change the account: On the Main screen, tap the key icon and choose the dial-out account you want to use.
Bria Android Tablet Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears. Default dial-out account Opens the Settings screen Opens dialpad The menu button allows you to quit or restart the app. Quits Bria. Restarts Bria. The contacts tab is automatically populated with contacts from your Android native contact list.
CounterPath Corporation 3.2 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dial Pad Tap the dialpad icon, and enter the phone number. To enter letters and symbols, tap on the call field; the keyboard appears.
Bria Android Tablet Edition User Guide 3.3 Handling Incoming Calls Tap to accept or decline the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
CounterPath Corporation 3.4 Handling One Established Call Speakerphone Mute or unmute Transfer a call (blind transfer) Hold or release hold Place a second phone call, or transfer a call after talking to the second person 10 Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support”.
Bria Android Tablet Edition User Guide 3.5 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact list, or from the History. Using the Dialpad Place the call on hold first, if desired Tap Add call Dial the number of the second person Tap the phone icon. The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation From the Contact List Place the call on hold first, if desired Tap Add call Tap the Contacts tab Tap to call. The second call is dialed. From the History Place the call on hold first, if desired Tap add call Tap the History tab Tap to call. The second call is dialed.
Bria Android Tablet Edition User Guide 3.6 Handling Two Established Calls Two Bria Calls in Foreground Switches to the other person. Two Bria Calls in Background (Minimized) You can access the Contacts or History tab as well as the Settings screen without putting your call on hold. Mute and Speaker are available at the top. Tap either bar to go back to the call screen.
CounterPath Corporation 3.7 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person. Using the Dialpad Place the call on hold, if desired Tap Transfer. The keypad appears. Dial the number of the person to transfer to Tap the phone icon. A call is placed to the transferee.
Bria Android Tablet Edition User Guide 3.8 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 11) It does not matter which call is live and which is on hold Tap Transfer A message appears, and both calls end on your side. 3.9 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call. Tapping End Call ends the conference and hangs up on both calls.
CounterPath Corporation 3.10 History Tap the History tab. Tap to filter, if desired. Incoming call that was answered Missed incoming call Outgoing call Adding a Contact from the History Tap the desired item Tap Save. The contact is saved on your native contacts as well.
Bria Android Tablet Edition User Guide 3.11 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • Bria is not running. You already have two Bria calls established. The voicemail indicator There are two ways to access voice mail: Tap the voicemail tab on the left, and then tap Call Voice Mail. Or Tap the Keypad icon, and then tap the vm icon.
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Bria Android Tablet Edition User Guide 4 Settings On the Main screen, tap the Settings icon. To go back to the main screen, tap the Back button. • • • • • Accounts: See page 20. User Preferences: See page 23. Advanced Settings: See page 24. Logging Settings. See “Troubleshooting” on page 29. Premium Features: See page 28.
CounterPath Corporation 4.1 Accounts All the information for the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. SIP Accounts Field Description Account Name Change the name as desired. For example, “business account” Display Name Your name. Other people may see this as the caller ID (or they may see just your phone number).
Bria Android Tablet Edition User Guide Account Advanced (SIP) Field Description Global IP Wi-Fi • On (checked): Bria will publish its public IP address at the signaling level. The public address may not work with some NATs or firewalls. • Off: Bria will publish its private IPs at the signaling level. Typically, you turn this field off only if instructed to do so by your VoIP service provider or system administrator.
CounterPath Corporation Field Description URI Format Change this value only if advised to do so by your VoIP service provider. Use tel: URI • On: Prefix SIP URIs with tel:// • Off (default): Prefix SIP URIs with sip:// Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds).
Bria Android Tablet Edition User Guide 4.2 User Preferences Field Description Allow Mobile Data • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place calls or exchange messages using the mobile data network. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 28) because it provides better audio quality on 3G/4G calls.
CounterPath Corporation 4.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description Send DTMF using The method used for DTMF, sent when you press a number key when dealing with an auto attendant (such as “press 1 for customer service”).
Bria Android Tablet Edition User Guide Field Description Microphone Gain Changing this setting may improve audio quality if your voice is loud and distorted for the person you are talking. There are five options; the default is Normal (100%). Speaker Gain Changing this setting may improve audio quality if your voice is loud and distorted for the person you are talking. There are five options; the default is Normal (100%). Codec Options See page 27.
CounterPath Corporation Field Description ICE Mobile This setting has the same function as ICE, but applies only when you are connected over mobile network. DNS SRV • On (checked): Bria will use DNS SRV to discover the network addresses for your VoIP service provider's VoIP-related services such as a STUN server, if any. • Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your system administrator advises you to do so. STUN Server Used only if STUN is on.
Bria Android Tablet Edition User Guide Audio Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation. Technically Savvy Users You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that codec.
CounterPath Corporation 4.4 Premium Features Premium Features offers items that you can purchase to use on Bria. • G.729 codec is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile network because it provides better audio quality on your mobile data connection. Purchasing G.729 1. Go to Settings> Premium Features. 2. Tap “Purchase G729 codec” to go to Google Play. Follow the prompts to purchase the codec. 3.
Bria Android Tablet Edition User Guide A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546. You can visit the Bria Android Edition forum at forums.counterpath.com > Bria Android Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Logging Settings and turn on Verbose Logging. 2. Reproduce the problem. 3.
CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to three dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
Bria Android Tablet Edition User Guide Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number.
CounterPath Corporation C Glossary DTMF ICE IP address IVR Media PSTN Signaling SIP SIP account softphone address STUN Wi-Fi call 32 Dual-tone multi frequency. DTMF is the system that is used in interactive voiceresponse menu systems such as the menu system for accessing voicemail messages. The DTMF system allows the user to interact with the menu by pressing keys on a dial pad or keyboard. Interactive Connectivity Establishment. A method for traversing a firewall.
