Bria Android Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © 2014 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Edition..........................................................................................................1 Configuring Bria ...........................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ...............................................................................
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Bria Android Edition User Guide 1 About Bria Android Edition Bria Android Edition is a SIP-based phone for an Android phone. With Bria Android Edition (Bria), you can use the Wi-Fi internet connection on your Android phone to make and receive calls without using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation Operating System Your device must run on Android V2.3.3 or later. Accessories The following accessories are supported: • • 2 Headset with microphone (including Bluetooth™): Bria Android Edition uses the ear-piece and microphone on the headset. Headphones (no microphone): Bria Android Edition uses the ear-piece on the headphone and the built-in microphone on the Android phone.
Bria Android Edition User Guide 2 Configuring Bria We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready 1. Set up Wi-Fi connection.
CounterPath Corporation 2.2 Setting up Tap Tap Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider When done, tap the Back key. Then tap the circle to register. When you have successfully registered, tap the Back key and then tap the Phone icon.
Bria Android Edition User Guide Account Status Status Meaning The account is in the process of registering. The account is enabled and registered for incoming and outgoing calls. The account is enabled only for outgoing calls. (Accounts > Account Advanced > Incoming Calls is turned off.) The account is disabled. You can enable it; it will then automatically register. The account is enabled but registration failed. Check that you entered your account credentials correctly.
CounterPath Corporation Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 16). This green dot indicates the current primary account.
Bria Android Edition User Guide 2.3 Setting up Presence and Instant Messaging Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging, you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant messages with them. Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with your Gmail or Facebook credentials to communicate with your buddies.
CounterPath Corporation Go to Settings > Accounts. Tap Tap XMPP Account status Complete the User Details section with the information provided by your service provider. Tap the Back key. Make sure that the account shows a checkmark. Tap the Back key, and tap Contacts > Buddies to see who is online. To add a new buddy, see page 41. Account Status Status Meaning The account is in the process of registering.
Bria Android Edition User Guide For SIP SIMPLE To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP account. Then add a new buddy to see other people’s presence (see page 41). If you are new to Bria and have not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phone first (see page 4), then follow the steps below. Tap Settings > Accounts. Unregister your SIP account to make changes, and then tap the account.
CounterPath Corporation 2.4 Widget Bria has a widget which allows you a quick access to each tab of Bria such as: Dial Pad, Contacts, History, Messages and Settings. The widget does not show a badge for unread messages or missed calls. To add the widget to the home screen, go to the widgets library on your device, look for Bria, hold down the Bria icon and drop it on to the Home screen. Hold down the icon.
Bria Android Edition User Guide 2.5 Adding Facebook Friends On Bria, you can merge Facebook friends in the contacts list. After the merge, Bria’s contact detail page will show the latest status of your friends posted on Facebook. To merge your Facebook friends to Bria’s contact list, the official Facebook app must be installed on your device. Go to Settings > Accounts. Tap To remove Facebook friends from the contact list, turn it off. Log in to Facebook if prompted.
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Bria Android Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears. Indicates all the accounts on Bria are registered and ready. Tap Indicates no accounts on Bria are registered. Indicates some of the accounts on Bria are not registered. The contacts tab is automatically populated with contacts from your Android contact list. To quit the Bria application: 1.
CounterPath Corporation 3.2 Interaction between Bria and Native Phone Contacts • Bria uses your contacts saved on your phone. Bria’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list updates the other list. Placing Calls • • You can place a Bria call so long as you are not already on a native call or not already on two Bria calls. You can place a native call regardless of the state of Bria.
Bria Android Edition User Guide 3.3 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dialpad To enter letters and symbols, tap on the call field; the keyboard appears. Enter the phone number Tap From the Bria Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 66.
CounterPath Corporation The “Network Quality Issues“ Message This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point. Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call. The account currently being used for calls Dial a phone number. Long-tap to display the Choose Account menu This account will be used only for this call.
Bria Android Edition User Guide From the Bria Contact List Tap This account will be used only for this call. To permanently change the account, see page 5.
CounterPath Corporation 3.4 Handling Incoming Calls If you are on a native call or already on two Bria calls, the incoming call does not ring on your phone: it goes to Bria voicemail instead. Hold and slide right to accept the call Hold and slide left to decline the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
Bria Android Edition User Guide 3.5 Handling One Established Call Mute or unmute the active call Place a second phone call, or transfer a call Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support”. Enable or disable speakerphone for the active call. Or choose other audio output options if connected. To use a bluetooth device, Use Bluetooth under Preferences must be turned on. Add video to an audio call.
CounterPath Corporation 3.6 Recording Calls Tap the Android menu button and then tap Turn on recording. You can pause recording by stopping recording and then starting again. Both recording sessions are saved in one file. To stop recording, tap the Android menu button and tap Turn off recording. Recording Indicator Recording also stops automatically when you end the call You can listen to the recording on the History screen on Bria.
Bria Android Edition User Guide 3.7 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact list, or from the History. Using the Dialpad The arrow icon transfers the call. You will not be able to talk to the second person.
CounterPath Corporation From the Contact List If you want to go back to the first call, tap the Phone tab. Tap add. To switch to the other person, tap Swap Tap Contacts Find the person and tap. (If the list is long, search for the name) Tap a desired number. Tap Call. The second call is dialed. When the call connects, the first call is put on hold. You are now speaking to the second person.
Bria Android Edition User Guide 3.8 Handling Two Established Calls Handling Two Bria Calls Transfer the call to the other person who is on hold. Add video to the audio call. Switch to the other person. Merge two separate calls to a conference call. Handling a Bria Call and a Native Call If you accept an incoming native call, any live Bria call goes on hold. Use the Android navigation bar to switch between calls You will not be able to take the Bria call off hold until you end the native call.
CounterPath Corporation 3.9 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person. Using the Dialpad Place the call on hold, if desired Tap add Dial the number of the person to transfer to Tap Transfer 24 A call is placed to the transfere, and it ends on your side. Or if the transferee declines the incoming call, the first call is returned to you.
Bria Android Edition User Guide From the Contact List If you want to go back to the first call, tap the Phone tab. Tap add. Tap Contacts Find the person and tap. (If the list is long, search for the name) Tap a desired number. Tap Transfer. Bria tries to transfer the call to the person. A call is placed to the transfere, and it ends on your side. Or if the transferee declines the incoming call, the first call is returned to you.
CounterPath Corporation 3.10 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 21) It does not matter which call is live and which is on hold Tap Transfer A message appears Both calls end on your side 3.11 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call.
Bria Android Edition User Guide 3.12 History Tap the History tab.
CounterPath Corporation Adding a Contact from the History Quick-tap or long-tap The long-tap menu The quick-tap screen Tap Tap the desired item; the icon on the top right corner creates a new contact. Tap DONE. The contact is saved on your native contacts as well. 28 The contact detail screen appears.
Bria Android Edition User Guide 3.13 Handling Video Calls To use video on Bria, the Video Calls premium feature must be purchased (see page 62). Placing a Video Call Go to Contacts, and tap a softphone number. Tap to stop sending your video. Tap to switch cameras Tap Video. You Bria starts sending your video as soon as the other party accepts your video call. Adding Video during an Audio Call When you place a call using Dialpad, Bria makes an audio call.
CounterPath Corporation Offering Video to the other party During an Audio Call Tap the video icon to add video Tap the video icon to stop sending video. You will still be able to see the other party’s video when ready. To remove video from both ways, tap the Android menu button and Remove Video. The call goes back to an audio call. Receiving a Video Call When the other party places a video call, you will see their video on Bria after you answer the call.
Bria Android Edition User Guide 3.14 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • • Bria is not running. You are currently on a native call. You already have two Bria calls established. The voicemail indicator Tap the voicemail icon to connect to voicemail. To set up a voicemail number, go to Settings > Accounts.
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Bria Android Edition User Guide 4 Presence and Instant Messaging With Presence and Messaging, you can share your online status (presence) and exchange instant messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature. Presence and Messaging is available as an in-app purchase.
CounterPath Corporation 4.1 Sending an IM You can send an instant message to your buddy. If you have no buddies, add someone as a buddy first (page 41). Tap the Messages tab. Tap to choose a canned message. “Enter a new line” inserts a line break in a message (it works as the Return key). Tap a conversation. Or tap to select a buddy. Type a message. Tap to send.
Bria Android Edition User Guide By Selecting a Contact Tap Contacts. Or long-tap a buddy then you will see “Send IM“. Tap Buddies and quick-tap a buddy. An XMPP account A SIP account Tap to send an IM. Type a message. Tap to send.
CounterPath Corporation 4.2 Sending an SMS You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account. Tap the Messages tab. Tap SMS tab. Then tap to select a buddy. Start typing the name or number to which you want to send SMS. Bria will show the local contacts that match entered texts.
Bria Android Edition User Guide By Selecting a Contact Tap Contacts. Search for and long-tap the contact. Tap SMS. Choose a different number if desired. Type a message, and tap the icon to send.
CounterPath Corporation 4.3 Receiving an IM and SMS An alert comes up when you receive an IM or SMS. Swipe down from the top. Tap. Tap the Message tab.
Bria Android Edition User Guide 4.4 Starting XMPP Group Chat You can host a group chat using your XMPP account on Bria when the following requirements are met: • • • Your XMPP server must support Multi User Chat extension as defined in XEP-0045. All the clients must support XEP-0045. For example, users with the previous version of the app cannot join a group chat. All the users must connect to the same XMPP server; in other words their XMPP accounts must have the same domain.
CounterPath Corporation Starting a Group Chat You can invite up to 10 XMPP buddies; 11 people maximum in one chat including you. • Buddies must be online (registered to the XMPP server); if their accounts are unregistered, they will not receive your invitation and therefore cannot join the group chat. Once a group chat is held with participants, you cannot remove some of the participants. • Tap the Messges tab, then IM. Tap the icon to select a buddy.
Bria Android Edition User Guide 4.5 Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local Android phone contacts. This means the name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account is connected.
CounterPath Corporation SIP Accounts To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact. Editing an existing contact to see online status Tap. Search for the contact and longtap the entry. Tap Edit. Change the phone type to Softphone. Tap Presence and IM. Tap a softphone number, and tap DONE. The domain is automatically populated. The person appears both in your Contacts and Buddies lists.
Bria Android Edition User Guide Adding a new contact as a buddy Tap. Tap Buddies, and tap Android Menu button. Tap New buddy. Make sure the label is Softphone. Enter a softphone number. Tap Presence and IM. Tap a softphone number, and tap DONE. The person appears both in your Contacts and Buddies lists.
CounterPath Corporation 4.6 Setting Your Own Status When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria automatically updates your status to “On The Phone” if your online status is “Available” and no custom status note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Bria Android Edition User Guide 4.7 Responding to Buddy Requests When using an XMPP account, you may receive a buddy request. You must respond to the request. A pop-up message comes up when someone adds you as a buddy . Tap a desired option. When using a SIP account for presence, you will not receive a buddy request. As soon as the person on the other end registers your softphone number on the client, the person will see your presence without your acceptance.
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Bria Android Edition User Guide 5 Settings • • • • • Accounts: See page 48. Preferences: See page 54. Advanced Settings: See page 57. Premium Features: See page 62. Share feature: See page 63.
CounterPath Corporation 5.1 Accounts All the information for the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. SIP Accounts Field Description Account Name Change the name as desired. For example, “business account” Display As Your name. Other people may see this as the caller ID (or they may see just your phone number). Username Typically the account number (phone number) for the account.
Bria Android Edition User Guide Account Specific Features (SIP) Field Description Disable Mobile Data If you have multiple accounts and want to use mobile data only on some of the accounts, turn this setting on for the account you do not want to use data. This setting appears only when “Use When Available” is enabled under Preferences. • When ON, no mobile data will be used; this account does not register with SIP service when Bria is in the mobile network.
CounterPath Corporation Field Description Split Longer Messages This setting controls who will split a long SMS - either the client side or the server side. You can type long messages on Bria regardless of this setting. The default is off (server side). Turn this on if your SIP server does not accept/split long SMS. • when on, Bria splits a long message to multiple SMS (140 characters per one SMS), and sends them to the SIP server.
Bria Android Edition User Guide Field Description Use ICE Mobile This setting has the same function as ICE Wi-Fi, but applies only when you are connected over the mobile network. Global IP Wi-Fi • On (checked): Bria will publish its public IP address at the signaling level. The public address may not work with some NATs or firewalls. • Off: Bria will publish its private IPs at the signaling level.
CounterPath Corporation Field Description Keep Alive - Wi-Fi Interval A “keep alive” message is a mechanism for maintaining a “pinhole” through your firewall so that phone calls proceed smoothly. The interval specifies how often the message is sent (in seconds). If you are experiencing problems during a Wi-Fi call (a call made over the Wi-Fi internet connection), try setting this interval to a lower number such as 20.
Bria Android Edition User Guide Account Advanced (XMPP) Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account (for example, /work or /home). Priority The priority of the resource. The range is from -128 to 127.
CounterPath Corporation 5.2 Preferences Field Description Use When Available Appears only on the devices with mobile data connectivity. • On (checked): When a Wi-Fi connection is not available, Bria will attempt to connect to SIP/XMPP services using the mobile data network. Data charges with your mobile carrier will apply. You will be able to receive messages and voice mail notifications when Bria is in the mobile data network.
Bria Android Edition User Guide Field Description Single Touch to Call • When On, tapping a phone number on the Contacts or History tab will immediately make a call. However, if SMS and/or video is enabled on the account, user will get a prompt to choose call/sms/video. • When Off, user will see a confirmation prompt. Show URI Domain • On: The phone number displayed for an incoming, outgoing or established call will include the domain name (for example, 1234@myVoipProvider.com).
CounterPath Corporation Field Description Video Quality • Automatic: Recommended. Let Bria select the best quality to use in a given situation. • Lower (QCIF): Quarter Common Intermediate Format uses 176 horizontal pixels and 144 vertical lines. QCIF transfers one fourth the amount of data; therefore it consumes less memory than CIF. • Higher (CIF): Common Intermediate Format uses 352 horizontal pixels and 288 vertical lines.
Bria Android Edition User Guide 5.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description Network Traversal Strategy Tap to display the choices; see page 59. STUN Wi-Fi, STUN Mobile, DNS SRV, STUN server See “Network Traversal Strategy”, below.
CounterPath Corporation Field Description Codecs Variable Bitrate This setting applies when the negotiated codec is AMR-WB, SILK, Opus or H.264 (for video call). When this setting is turned on, Bria dynamically adjusts the bitrate throughout the call, based on the current network conditions. For example, when Bria detects many packets are lost, it tries to lower the bitrate (within the range of a bitrate supported by a specific codec), in order to ensure the best possible quality under the circumstance.
Bria Android Edition User Guide Field Description Enable PRACK • On: Bria advertises that it supports “100rel” and allows PRACK, as defined in RFC 3262. The outgoing INVITE message will have “100rel” in the Supported header and “PRACK” in the Allow header. This is the default behavior in previous Bria versions. • Off: Bria will not advertise these features; there will be no “100rel” in the Supported header.
CounterPath Corporation Field Description STUN Server Used only if STUN is on. The default is stun.counterpath.com but we recommend that you change this to an address provided by your VoIP service provider. CounterPath cannot guarantee the availability of their STUN server.
Bria Android Edition User Guide Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. In general, it is desirable to have several codecs enabled. Make sure that there are common codecs between you and the remote peer, otherwise your call will fail with a 488 error. SILK-SuperWideband (24k) and Opus-Fullband (48k) are available only in devices with 1.
CounterPath Corporation 5.4 Premium Features Premium Features offer items that you can purchase to use on Bria. •G.729a codec is a narrowband audio codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile network because it provides better audio quality on your mobile data connection. •AMR-WB codec is a wideband codec that provides superior sound quality due to a wider speech bandwidth.
Bria Android Edition User Guide 5.5 Share You can share Bria with your friends via Facebook, Twitter, and Email. Bria will publish a post on your Facebook or Twitter page on your behalf, with a link to the Bria’s app page. Make sure you have the official Facebook or Twitter app installed on your device and already logged into the sites. For email, make sure you have an email account set up on OS. Open Bria, and go to Settings > Share, then choose how you want to share Bria.
CounterPath Corporation Twitter Tap Type a message and tap Share to publish the post.
Bria Android Edition User Guide A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/knowledge-base/briaandroid-android-tablet-edition. You can send us comments from http://support.counterpath.com. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and scroll down to the bottom. 2. Turn on Verbose Logging. 3.
CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to eight dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
Bria Android Edition User Guide Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number. So +16135550012 is dialed as 95550012.
CounterPath Corporation C Glossary phone icon Bria call DTMF ICE IM IP address IVR Media Native call Native phone service PSTN Presence Signaling SIP SIP account softphone address STUN Wi-Fi call XMPP account 3G/4G call 68 The phone Menu icon, Back icon, Home icon and Search icon are icons (buttons) that are part of the phone device and may have a different appearance and location on different phone devices. A call made using the Bria screen. Compare to “native call”. Dual-tone multi frequency.
