Bria Android Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © January 2013 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Edition..........................................................................................................1 Configuring Bria ...........................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ...............................................................................
CounterPath Corporation ii
Bria Android Edition User Guide 1 About Bria Android Edition Bria Android Edition is a SIP-based phone for an Android phone. With Bria Android Edition (Bria), you can use the Wi-Fi internet connection on your Android phone to make and receive calls without using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation Operating System Your device must run on Android V2.2 or later. Accessories The following accessories are supported: • • 2 Headset with microphone (including Bluetooth™): Bria Android Edition uses the ear-piece and microphone on the headset. Headphones (no microphone): Bria Android Edition uses the ear-piece on the headphone and the built-in microphone on the Android phone.
Bria Android Edition User Guide 2 Configuring Bria We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready 1. Set up Wi-Fi connection.
CounterPath Corporation 2.2 Setting up Tap Tap Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider When done, tap the Back key. Then tap the checkmark to register When you have successfully registered, tap the Back key and then tap the Phone icon.
Bria Android Edition User Guide Having Trouble Registering or Placing a Call? If you cannot register or if you can register but cannot place a call, go to the FAQ at https:// support.counterpath.com/default.asp?W546 (support.counterpath.com > Mobile Products FAQs > Bria Android Edition). Account Status Status Meaning The account is in the process of registering. The account is enabled and registered for incoming and outgoing calls. The account is enabled only for outgoing calls.
CounterPath Corporation Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider.
Bria Android Edition User Guide Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 14). This green dot indicates the current primary account.
CounterPath Corporation 2.3 Setting up Presence and Instant Messaging Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging, you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant messages with them. Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with your Gmail or Facebook credentials to communicate with your buddies.
Bria Android Edition User Guide Go to Settings > Accounts. Tap Tap XMPP Account status Complete the User Details section with the information provided by your service provider. Tap the Back key. Make sure that the account shows a checkmark. Tap the Back key, and tap Contacts > Buddies to see who is online. To add a new buddy, see page 33. Account Status Status Meaning The account is in the process of registering.
CounterPath Corporation For SIP SIMPLE To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP account. Then add a new buddy to see other people’s presence (see page 33). If you are new to Bria and have not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phone first (see page 4), then follow the steps below. Tap Settings > Accounts. Unregister your SIP account to make changes, and then tap the account.
Bria Android Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears. Tap This icon indicates Bria is running and ready The contacts tab is automatically populated with contacts from your Android contact list. To quit the Bria application: 1. Display the Phone, Contacts, or History screen or the first Settings screen. 2. Tap the Menu button on the Android phone and choose Exit.
CounterPath Corporation 3.2 Interaction between Bria and Native Phone Contacts • Bria uses your contacts saved on your phone. Bria’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list updates the other list. Placing Calls • • You can place a Bria call so long as you are not already on a native call or not already on two Bria calls. You can place a native call regardless of the state of Bria.
Bria Android Edition User Guide 3.3 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dialpad Enter the phone number To enter letters and symbols, tap on the call field; the keyboard appears. Tap From the Bria Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 54.
CounterPath Corporation The “Network Quality Issues“ Message This message appears if there is network congestion or a poor quality Wi-Fi signal. Try moving closer to your Wi-Fi access point. Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call. The account currently being used for calls Dial a phone number. Long-tap to display the Choose Account menu This account will be used only for this call.
Bria Android Edition User Guide From the Bria Contact List Tap This account will be used only for this call. To permanently change the account, see page 6.
CounterPath Corporation 3.4 Handling Incoming Calls If you are on a native call or already on two Bria calls, the incoming call does not ring on your phone: it goes to Bria voicemail instead. This button declines the call Tap to accept the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
Bria Android Edition User Guide 3.5 Handling One Established Call Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support”. Mute or unmute the active call Place a second phone call, or transfer a call Enable or disable speakerphone for the active call Hold or release hold on the active call.
CounterPath Corporation 3.6 Recording Calls Tap the Andrpod menu button and then tap Turn on recording. You can pause recording by stopping recording and then starting again. Both recording sessions are saved in one file. To stop recording, tap the Android menu button and tap Turn off recording. Recording Indicator Recording also stops automatically when you end the call You can listen to the recording on the History screen on Bria.
Bria Android Edition User Guide 3.7 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact list, or from the History. Using the Dialpad Place the call on hold first, if desired Tap add Dial the number of the second person The live call always appears on top Tap add The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation From the Contact List If you want to go back to the first call, tap the Phone tab. Place the current call on hold first, if desired Tap add. Tap Contacts Find the person and tap. (If the list is long, search for the name; see page 13) Tap a desired number. Tap Call. The second call is dialed. When the call connects, the first call is put on hold. You are now speaking to the second person.
Bria Android Edition User Guide 3.8 Handling Two Established Calls Handling Two Bria Calls The live call always appears at the top To switch to the other person, tap Swap Handling a Bria Call and a Native Call If you accept an incoming native call, any live Bria call goes on hold. Use the Android navigation bar to switch between calls You will not be able to take the Bria call off hold until you end the native call. You cannot start another Bria call until you end the native call.
CounterPath Corporation 3.9 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person. Using the Dialpad Place the call on hold, if desired Tap add Dial the number of the person to transfer to Tap Transfer A call is placed to the transfere, and it ends on your side.
Bria Android Edition User Guide 3.10 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 19) It does not matter which call is live and which is on hold Tap Transfer A message appears Both calls end on your side 3.11 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call.
CounterPath Corporation 3.12 History Tap the History tab.
Bria Android Edition User Guide Adding a Contact from the History Quick-tap or long-tap The long-tap menu The quick-tap screen Tap Tap the desired item Tap DONE. The contact is saved on your native contacts as well. The contact detail screen appears.
CounterPath Corporation 3.13 Handling Video Calls To use video on Bria, the Video Calls premium feature must be purchased (see page 52). Placing a Video Call Go to Contacts, and tap a softphone number. Tap to stop sending your video. Tap to switch cameras Tap to hide in-call controls (such as mute or hold) at the bottom You Tap Video. Bria starts sending your video as soon as the other party accepts your video call.
Bria Android Edition User Guide Offering Video to the other party During an Audio Call Tap the video icon to add video Tap the video icon to stop sending video. You will still be able to see the other party’s video when ready. To remove video from both ways, tap the Android menu button and Remove Video. The call goes back to an audio call. Receiving a Video Call When the other party places a video call, you will see their video on Bria after you answer the call.
CounterPath Corporation 3.14 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • • Bria is not running. You are currently on a native call. You already have two Bria calls established. The voicemail indicator Tap the voicemail icon to connect to voicemail. Clearing the Voicemail Indicator After you have checked your voicemail, you can clear the voicemail indicator to stop the notification.
Bria Android Edition User Guide 4 Presence and Instant Messaging With Presence and Messaging, you can share your online status (presence) and exchange instant messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature. Presence and Messaging is available as an in-app purchase.
CounterPath Corporation By Selecting a Contact Tap Contacts. Or long-tap a buddy then you will see “Send IM“. Tap Buddies and quick-tap a buddy. An XMPP account A SIP account Tap to send an IM. Type a message. Tap to send.
Bria Android Edition User Guide 4.2 Sending an SMS You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account. By Selecting a Contact Tap Contacts. Search for and long-tap the contact. Tap SMS. Choose a different number if desired. Type a message, and tap the Return key to send.
CounterPath Corporation 4.3 Receiving an IM and SMS An alert comes up when you receive an IM or SMS. Scroll down from the top. Tap. Tap the Message tab.
Bria Android Edition User Guide 4.4 Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local Android phone contacts. This means the name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account is connected.
CounterPath Corporation SIP Accounts To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact. Editing an existing contact to see online status Tap. Search for the contact and longtap the entry. Tap Edit. Change the phone type to Softphone. Tap Presence and IM. Tap a softphone number, and tap DONE. The domain is automatically populated. The person appears both in your Contacts and Buddies lists.
Bria Android Edition User Guide Adding a new contact as a buddy Tap. Tap Buddies, and tap Android Menu button. Tap New buddy. Tap to change this to Softphone. Enter a softphone number. Tap Presence and IM. Tap a softphone number, and tap DONE. The person appears both in your Contacts and Buddies lists.
CounterPath Corporation 4.5 Setting Your Own Status When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria automatically updates your status to “On The Phone” if your online status is “Available” and no custom status note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Bria Android Edition User Guide 4.6 Responding to Buddy Requests When using an XMPP account, you may receive a buddy request. You must respond to the request. A pop-up message comes up when someone adds you as a buddy . Tap a desired option. When using a SIP account for presence, you will not receive a buddy request. As soon as the person on the other end registers your softphone number on the client, the person will see your presence without your acceptance.
CounterPath Corporation 38
Bria Android Edition User Guide 5 Settings • • • • Accounts: See page 40. Preferences: See page 46. Advanced Settings: See page 48. Premium Features: See page 52.
CounterPath Corporation 5.1 Accounts All the information for the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. SIP Accounts Field Description Account Name Change the name as desired. For example, “business account” Display As Your name. Other people may see this as the caller ID (or they may see just your phone number). Username Typically the account number (phone number) for the account.
Bria Android Edition User Guide Account Specific Features (SIP) Field Description Disable Mobile Data If you have multiple accounts and want to use mobile data only on some of the accounts, turn this setting on for the account you do not want to use data. This setting appears only when “Use When Available” is enabled under Preferences. • When ON, no mobile data will be used; this account does not register with SIP service when Bria is in the mobile network.
CounterPath Corporation Account Advanced (SIP) Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Authorization Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Bria Android Edition User Guide Field Description Global IP Mobile This setting has the same function as Global IP Wi-Fi, but applies only when you are connected over mobile network. If you set this setting to On, you must also set Global IP Wi-Fi to On. SIP Transport Tap to display the choices. Contact your VoIP service provider to identify the types of transport that are supported. • UDP and TCP do not support signal encryption. • TLS does support signal encryption.
CounterPath Corporation Field Description Enable IMS When ON, Bria supports the IP Multimedia Subsystem. The default is Off. Subject to VoIP service provider. Only choose ON if advised by your VoIP service provider. XMPP Accounts Field Description Account Name Change the name as desired. For example, “Gmail”. Username The XMPP user ID. Password Password for the XMPP user ID. Domain Domain of the XMPP service. For example, “gmail.com”. Account Specific Features See below.
Bria Android Edition User Guide Account Advanced (XMPP) Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account (for example, /work or /home). Priority The priority of the resource. The range is from -128 to 127.
CounterPath Corporation 5.2 Preferences Field Description Use When Available Appears only on the devices with mobile data connectivity. • On (checked): When a Wi-Fi connection is not available, Bria will attempt to connect to SIP/XMPP services using the mobile data network. Data charges with your mobile carrier will apply. You will be able to receive messages and voice mail notifications when Bria is in the mobile data network.
Bria Android Edition User Guide Field Description Single Touch to Call • When On, tapping a phone number on the Contacts or History tab will immediately make a call. However, if SMS and/or video is enabled on the account, user will get a prompt to choose call/sms/video. • When Off, user will see a confirmation prompt. Show URI Domain • On: The phone number displayed for an incoming, outgoing or established call will include the domain name (for example, 1234@myVoipProvider.com).
CounterPath Corporation 5.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description Default Network Traversal Tap to display the choices; see page 50. STUN Wi-Fi, STUN Mobile, DNS SRV, STUN server See “Network Traversal Strategy”, below.
Bria Android Edition User Guide Field Description Microphone Gain Changing this setting may improve audio quality if your voice is loud and distorted for the person you are talking. There are five options; the default is Normal (100%). Speaker Gain Changing this setting may improve audio quality if your voice is loud and distorted for the person you are talking. There are five options; the default is Normal (100%). Codec Options See page 51.
CounterPath Corporation Network Traversal Strategy Speak to your VoIP service provider about the strategy to use. Make sure that you change the STUN Server field. •Application Managed: STUN On and DNS SRV On. Bria will use the specified STUN server to discover the public address of your device. It will present your public address for SIP signaling.
Bria Android Edition User Guide Audio Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. In general, it is desirable to have several codecs enabled. Make sure that there are common codecs between you and the remote peer, otherwise your call will fail with a 488 error.
CounterPath Corporation 5.4 Premium Features Premium Features offer items that you can purchase to use on Bria. •G.729a codec is a narrowband audio codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile network because it provides better audio quality on your mobile data connection. •AMR-WB codec is a wideband codec that provides superior sound quality due to a wider speech bandwidth.
Bria Android Edition User Guide A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W546. You can visit our user forum at http://forums.counterpath.com, then go to Bria Android / Android Tablet Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and scroll down to the bottom. 2.
CounterPath Corporation B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to eight dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
Bria Android Edition User Guide Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number. So +16135550012 is dialed as 95550012.
CounterPath Corporation C Glossary phone icon Bria call DTMF ICE IM IP address IVR Media Native call Native phone service PSTN Presence Signaling SIP SIP account softphone address STUN Wi-Fi call XMPP account 3G/4G call 56 The phone Menu icon, Back icon, Home icon and Search icon are icons (buttons) that are part of the phone device and may have a different appearance and location on different phone devices. A call made using the Bria screen. Compare to “native call”. Dual-tone multi frequency.
