Bria Android Edition User Guide
CounterPath Corporation CounterPath Corporation Suite 300, One Bentall Centre 505 Burrard Street, Box 95 Vancouver, BC V7X 1M3 Tel: 604.320.3344 sales@counterpath.com www.counterpath.com © June 2012 CounterPath Corporation. All rights reserved. This document contains information proprietary to CounterPath Corporation, and shall not be used for engineering, design, procurement, or manufacture, in whole or in part, without the consent of CounterPath Corporation.
Contents About Bria Android Edition..........................................................................................................1 Configuring Bria ...........................................................................................................................3 Getting Ready .........................................................................................................................3 Setting up ...............................................................................
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Bria Android Edition User Guide 1 About Bria Android Edition Bria Android Edition is a SIP-based phone for an Android phone. With Bria Android Edition (Bria), you can use the Wi-Fi internet connection on your Android phone to make and receive calls without using your mobile data plan. In addition, you can use the mobile data connection for phone calls when you are not in a Wi-Fi zone.
CounterPath Corporation • • 2 Headset with microphone (including Bluetooth™): Bria Android Edition uses the ear-piece and microphone on the headset. Headphones (no microphone): Bria Android Edition uses the ear-piece on the headphone and the built-in microphone on the Android phone.
Bria Android Edition User Guide 2 Configuring Bria We strongly recommend that you perform your initial setup from within a “known” network, such as in your enterprise or university campus Wi-Fi zone or within range of your home network (if you have one) and not in a network such as an internet cafe. 2.1 Getting Ready 1. Set up Wi-Fi connection.
CounterPath Corporation 2.2 Setting up Tap Tap Select your VoIP service provider, if it is on the list. Otherwise, select Generic SIP Account. Complete the User Details section and Voice Mail section (optional) with the information provided by your service provider When done, tap the Back key. Then tap the checkmark to register When you have successfully registered, tap the Back key and then tap the Phone icon.
Bria Android Edition User Guide Troubleshooting Registration If you cannot log in, ask your VoIP service provider if they want Bria to use STUN (to discover your public IP address). If they do not want you to use STUN, go to Settings > Advanced Settings > Network Traversal Strategy and choose the Server Managed profile. For complete settings information, see page 40. Troubleshooting Audio on a Phone Call 1. Go to Settings > Accounts, then tap the account.
CounterPath Corporation Setting up Multiple Accounts You can set up more than one account if you have service from more than one VoIP service provider.
Bria Android Edition User Guide Setting the Primary Account One account is always set as the primary account. This account is used by default for outgoing calls. You can change the primary account or you can override it for one call (page 14). This green dot indicates the current primary account.
CounterPath Corporation 2.3 Setting up Presence and Instant Messaging Presence and Messaging is a premium feature available as an in-app purchase. With Presence and Messaging, you can share online status with your buddies (such as Available, Away, On the phone), and exchange instant messages with them. Bria supports the XMPP protocol and the SIP SIMPLE protocol. You can create an XMPP account on Bria with your Gmail or Facebook credentials to communicate with your buddies.
Bria Android Edition User Guide Go to Settings > Accounts. Tap Tap XMPP Account status Complete the User Details section with the information provided by your service provider. Tap the Back key. Make sure that the account shows a checkmark. Tap the Back key, and tap Contacts > Buddies to see who is online. To add a new buddy, see page 33. Account Status Status Meaning The account is in the process of registering.
CounterPath Corporation For SIP SIMPLE To use the Presence and Messaging feature for SIP SIMPLE, you need to change the setting on your SIP account. Then add a new buddy to see other people’s presence (see page 33). If you are new to Bria and have not set up your SIP account for making phone calls yet, it will be easier to set up Bria as a phone first (see page 4), then follow the steps below. Tap Settings > Accounts. Unregister your SIP account to make changes, and then tap the account.
Bria Android Edition User Guide 3 Making Phone Calls 3.1 Starting and Quitting Bria Tap the Bria icon to start Bria. After a few seconds, the Bria screen appears. Tap This icon indicates Bria is running and ready The contacts tab is automatically populated with contacts from your Android contact list. To quit the Bria application: 1. Display the Phone, Contacts, or History screen or the first Settings screen. 2. Tap the Menu button on the Android phone and choose Exit.
CounterPath Corporation 3.2 Interaction between Bria and Native Phone Contacts • Bria uses your contacts saved on your phone. Bria’s contacts are continually synchronized with your native contacts; adding, modifying or deleting a contact from one list updates the other list. Placing Calls • • You can place a Bria call so long as you are not already on a native call or not already on two Bria calls. You can place a native call regardless of the state of Bria.
Bria Android Edition User Guide 3.3 Placing a Bria Call You can place a Bria call unless you are already on a native call or already on two Bria calls. Using the Dial Pad Enter the phone number To enter letters and symbols, tap on the call field; the keyboard appears. Tap From the Bria Contact List Tap the Contacts tab at the bottom of the screen If phone numbers from your contact list need to be modified (for example, to remove extra characters such as +), you can set up a dial plan. See page 53.
CounterPath Corporation Making a Call from another Account If you have more than one account enabled, you can change the account to use on a given phone call. The account currently being used for calls Dial a phone number. Long-tap to display the Choose Account menu This account will be used only for this call. To permanently change the account, see page 6.
Bria Android Edition User Guide From the Bria Contact List Tap This account will be used only for this call. To permanently change the account, see page 6.
CounterPath Corporation 3.4 Handling Incoming Calls If you are on a native call or already on two Bria calls, the incoming call does not ring on your phone: it goes to Bria voicemail instead. This button declines the call Tap to accept the call When Bria Is in the Background If you receive an incoming call when Bria is in the background, Bria will automatically come to the foreground so you can handle the call.
Bria Android Edition User Guide 3.5 Handling One Established Call Tap to show a keypad in order to enter numbers, for example, when choosing menu items such as “enter 1 for customer support”.
CounterPath Corporation 3.6 Placing a Second Bria Call When you are already on one Bria call, you can place a second Bria call using the dial pad, from your Contact list, or from the History. Using the Dialpad Place the call on hold first, if desired Tap add Dial the number of the second person The live call always appears on top Tap add The second call is dialed When the call connects, the first call is put on hold. You are now speaking to the second person.
Bria Android Edition User Guide From the Contact List If you want to go back to the first call, tap the Phone tab. Place the current call on hold first, if desired Tap add. Tap Contacts Find the person and tap. (If the list is long, search for the name; see page 13) Tap a desired number. Tap Call. The second call is dialed. When the call connects, the first call is put on hold. You are now speaking to the second person.
CounterPath Corporation 3.7 Handling Two Established Calls Handling Two Bria Calls The live call always appears at the top To switch to the other person, tap Swap Handling a Bria Call and a Native Call If you accept an incoming native call, any live Bria call goes on hold. Use the Android navigation bar to switch between calls You will not be able to take the Bria call off hold until you end the native call. You cannot start another Bria call until you end the native call.
Bria Android Edition User Guide 3.8 Unattended (Basic) Transfer You can transfer the current Bria call to a second person without first talking to the second person. Using the Dialpad Place the call on hold, if desired Tap add Dial the number of the person to transfer to Tap Transfer A call is placed to the transferee.
CounterPath Corporation 3.9 Attended Transfer You can speak to the second person first then transfer the first person to them. Establish two calls (page 18) It does not matter which call is live and which is on hold Tap Transfer A message appears Both calls end on your side 3.10 Conference Call When you have two Bria calls established, you can merge the calls into a three-way conference call.
Bria Android Edition User Guide 3.11 History Tap the History tab.
CounterPath Corporation Adding a Contact from the History Quick-tap or long-tap The long-tap menu The quick-tap screen Tap Tap the desired item Tap DONE. The contact is saved on your native contacts as well. 24 The contact detail screen appears.
Bria Android Edition User Guide 3.12 Handling Video Calls To use video on Bria, the Video Calls premium feature must be purchased (see page 51). Placing a Video Call Go to Contacts, and tap a softphone number. Tap to stop sending your video. Tap to switch cameras Tap to hide in-call controls (such as mute or hold) at the bottom You Tap Video. Bria starts sending your video as soon as the other party accepts your video call.
CounterPath Corporation Offering Video to the other party During an Audio Call Tap the video icon to add video Tap the video icon to stop sending video. You will still be able to see the other party’s video when ready. To remove video from both ways, tap the Android menu button and Remove Video. The call goes back to an audio call. Receiving a Video Call When the other party places a video call, you will see their video on Bria after you answer the call.
Bria Android Edition User Guide 3.13 Accessing Voicemail If your VoIP service provider provides a voicemail service, then incoming calls go to voicemail if: • • • Bria is not running. You are currently on a native call. You already have two Bria calls established. The voicemail indicator Tap the voicemail icon; the voicemail number appears in the entry field. Place the call in the regular way.
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Bria Android Edition User Guide 4 Presence and Instant Messaging With Presence and Instant Messaging, you can share your online status (presence) and exchange instant messages with the contacts who have a softphone number or an XMPP address. You can also send an SMS from a SIP account to PSTN mobile phone numbers if your VoIP service provider supports this feature. Presence and Instant Messaging is available as an in-app purchase.
CounterPath Corporation By Selecting a Contact Tap Contacts. Or long-tap a buddy then you will see “Send IM“. Tap Buddies and quick-tap a buddy. An XMPP account A SIP account Tap to send an IM. Type a message. Tap to send.
Bria Android Edition User Guide 4.2 Sending an SMS You can send an SMS from your SIP account to mobile phone numbers if your VoIP service provider supports this feature. Before sending an SMS, make sure SMS is enabled (ON) on Preferences and on your SIP account. By Selecting a Contact Tap Contacts. Search for and long-tap the contact. Tap SMS. Choose a different number if desired. Type a message, and tap the Return key to send.
CounterPath Corporation 4.3 Receiving an IM and SMS An alert comes up when you receive an IM or SMS. Scroll down from the top. Tap. Tap the Message tab.
Bria Android Edition User Guide 4.4 Viewing Others’ Status (Adding a Buddy) To view someone’s online status, you need to add this person as a buddy. A buddy must have an XMPP address or a softphone number. An XMPP address and a softphone number are typically a username. For XMPP accounts, your buddies are stored in an XMPP server, not in your local Android phone contacts. This means the name and presence of your buddies appear in your Buddies list (not in All Contacts) while your XMPP account is connected.
CounterPath Corporation SIP Accounts To see someone’s online status, you can either add a new contact as a buddy, or edit an existing contact. Editing an existing contact to see online status Tap. Search for the contact and longtap the entry. Tap Edit. Change the phone type to Softphone. Tap Presence and IM. Tap a softphone number, and tap DONE. The domain is automatically populated. The person appears both in your Contacts and Buddies lists.
Bria Android Edition User Guide Adding a new contact as a buddy Tap. Tap Buddies, and tap Android Menu button. Tap New buddy. Tap to change this to Softphone. Enter a softphone number. Tap Presence and IM. Tap a softphone number, and tap DONE. The person appears both in your Contacts and Buddies lists.
CounterPath Corporation 4.5 Setting Your Own Status When you start Bria, your online status becomes “Available”. When you make or receive a phone call, Bria automatically updates your status to “On The Phone” if your online status is “Available” and no custom status note is specified. You can change your status from “Available” to other statuses such as “Busy” or “Away”.
Bria Android Edition User Guide 4.6 Responding to Buddy Requests When using an XMPP account, you may receive a buddy request. You must respond to the request. A pop-up message comes up when someone adds you as a buddy . Tap a desired option. When using a SIP account for presence, you will not receive a buddy request. As soon as the person on the other end registers your softphone number on the client, the person will see your presence without your acceptance.
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Bria Android Edition User Guide 5 Settings • • • • Accounts: See page 40. Preferences: See page 45. Advanced Settings: See page 47. Premium Features: See page 51.
CounterPath Corporation 5.1 Accounts All the information for the fields on this screen must be supplied by your VoIP service provider. To change these fields on an existing account, you must first unregister the account. SIP Accounts Field Description Account Name Change the name as desired. For example, “business account” Display Name Your name. Other people may see this as the caller ID (or they may see just your phone number).
Bria Android Edition User Guide Account Specific Features (SIP) Field Description Enable Video ON to make video calls on this SIP account. To use this feature, you must purchase “Video Calls”, and enable video on Preferences . See page 51 for purchasing the feature. Always Offer Video ON to always dial a number with video offer. Whether you use the keypad, the Contacts tab, or the History tab, all the outgoing calls will offer video to the other party. The default is Off.
CounterPath Corporation Account Advanced (SIP) Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Authorization Name May not be required. But if it is required, it will be provided by your VoIP service provider.
Bria Android Edition User Guide Field Description Single Register Applies only if Global IP is on. • On (checked): Bria will register using a single register request. • OFF (default): Bria will register using an unregister and a register. Only turn on if advised by your VoIP service provider. Refresh Interval The timer interval between Bria’s attempts to register in order to refresh the account registration. Range 30-900 in seconds.
CounterPath Corporation Account Advanced (XMPP) Field Description Outbound Proxy If your VoIP service provider has an outbound proxy and requires that you provide that address to Bria, enter the domain name or the IP address obtained from your provider. Resource Used to identify an XMPP session when you log in to multiple clients with this XMPP account (for example, /work or /home). Priority The priority of the resource. The range is from -128 to 127.
Bria Android Edition User Guide 5.2 Preferences Field Description Allow Mobile Data • On (checked): When a Wi-Fi connection is not available, Bria will attempt to place calls or exchange messages using the mobile data network. Data charges with your mobile carrier will apply. If you turn this setting on, we recommend you purchase the G.729 codec (page 51) because it provides better audio quality on 3G/4G calls.
CounterPath Corporation Field Description Keep Wi-Fi Radio Awake Controls whether the Wi-Fi radio stays on when the screen goes dark (phone gets auto locked). • On (checked): The Wi-Fi radio stays on, so that when the screen goes dark (1) you stay logged on via Wi-Fi (as long as you are in your Wi-Fi network) and (2) incoming calls will use Wi-Fi instead of mobile data. Radio On uses more battery power. Perhaps choose On if you have a limited data plan.
Bria Android Edition User Guide 5.3 Advanced Settings When you changed an advanced setting, you may be prompted to apply the changes. In order to apply the changes, Bria will automatically unregister and reregister all enabled accounts. This may take a few seconds. Field Description Network Traversal Strategy Tap to display the choices; see page 48. STUN Wi-Fi, STUN Mobile, ICE Wi- See “Network Traversal Strategy”, below.
CounterPath Corporation Field Description Audio Input Source This setting controls how the device processes the audio input from Bria. If the person you are talking to is receiving poor audio, try changing the audio source. Playback Stream This setting controls how the device processes the audio receiving from the other party. If you are receiving poor audio, try changing the playback stream.
Bria Android Edition User Guide Field Description DNS SRV • On (checked): Bria will use DNS SRV to discover the network addresses for your VoIP service provider's VoIP-related services such as a STUN server, if any. • Off: Bria will not use DNS SRV for discovery. Only turn this setting off if your system administrator advises you to do so. STUN Server Used only if STUN is on. The default is stun.counterpath.com but we recommend that you change this to an address provided by your VoIP service provider.
CounterPath Corporation Audio Codecs Selection Codecs are programs in Bria involved in transmitting audio; each codec has different characteristics and therefore each works better in some situations than in others. Novice and Non-technical Users We recommend you enable all codecs and let Bria select the best codec to use in a given situation. Technically Savvy Users You may choose to enable one, some or all codecs. If only one codec is enabled, all calls will be made with that codec.
Bria Android Edition User Guide 5.4 Premium Features Premium Features offers items that you can purchase to use on Bria. •G.729 codec is a narrowband codec that is intended for low bandwidth use. It is particularly recommended if you will be making calls over mobile network because it provides better audio quality on your mobile data connection. •Presence and Messaging allows you to send instant messages to your buddies and share your online status (presence) with them.
CounterPath Corporation A Troubleshooting More Information • • You can view Frequently Asked Questions at https://support.counterpath.com/default.asp?W705. You can visit our user forum at http://forums.counterpath.com, then go to Bria Android / Android Tablet Edition. Using Bria Diagnostics When you have a problem with Bria, customer support may ask you to turn on diagnostics in order to capture information. 1. Go to Settings > Advanced Settings and scroll down to the bottom. 2. Turn on Verbose Logging.
Bria Android Edition User Guide B Dial Plans You can create a dial plan in order to modify a phone number used in a phone call (the “input”), in order to ensure the call is placed successfully. For example, you could create a dial plan to change any number that starts with “+1613” to just “613”. Setting up Dial Plans You can create up to three dial plans for an account. Dial plans are account-specific, so make sure you set up a plan for each account that needs one.
CounterPath Corporation Designing the Dial Plan A dial plan has two parts: • • A pattern (the match number) that the phone number (the input) must match. The modification to make if the input matches that pattern: removing a prefix, adding a prefix, or removing one prefix and adding another one. Example 1 Match number: +1613x. Remove Prefix: +1613 Add Prefix: 9 If the input starts with “+1613”, then remove the “+1613” then add “9” and dial the number. So +16135550012 is dialed as 95550012.
Bria Android Edition User Guide C Glossary phone icon Bria call DTMF ICE IM IP address IVR Media Native call Native phone service PSTN Presence Signaling SIP SIP account softphone address STUN Wi-Fi call XMPP account 3G/4G call The phone Menu icon, Back icon, Home icon and Search icon are icons (buttons) that are part of the phone device and may have a different appearance and location on different phone devices. A call made using the Bria screen. Compare to “native call”. Dual-tone multi frequency.
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