User manual

APPENDIX B
WARRANTY AND SERVICE
_
One (I) year
limited warranty
Costar warrants the Labelwriter against defects in materials
and workmanship for a period
of one (I) year from the date of
original retail purchase. Printheads are warranted
for 90 days.
If Costar receives notice of such defects during the warranty
period, Costar
will either, at its option, repair or replace printers
which prove
to be defective.
Exclusions
This warranty does not cover customer abuse or accidental
damage. Costar's sole liability
is limited to supplying the parts and
labor required
to restore the warranted product to its normal
operating conditions. This warranty
is in lieu of all other war-
ranties, express
or implied, and in no event is Costar Corporation
liable for consequential or incidental damage incurred by the user.
Service
In order to claim warranty coverage, dated proof of purchase for
the Labelwriter printer
is required. Contact CoStars technical
support department at
(203) 66 1-9700 between 9am and 5pm
Eastern time.
A technical support specialist will ask you to
describe the problem and provide the products serial number.
Upon confirmation of the defect, the service representative
will
issue you an RA# (Return Authorization #). This number must be
clearly written on the side of the shipping container. We
will not
accept any return without an
RA# marked on the outside of the
box. The product must be sent to us freight prepaid. Send the
product to Costar's repair center at:
Costar Service Center
RA#XXXXX (place your RA# here)
84 Commerce Street
Stamford,
CT 06902