Use and Care Manual

If your problem is not listed, please contact Customer Support (see page 34).

Why isn’t my grill connecting to the VeSync app?

• During the setup process, you must be on a secure 2.4 GHz Wi-Fi

network. Conﬁrm that the

network is working correctly.

• Make sure the Wi-Fi password you entered is correct.

• Turn on Bluetooth

on your phone (for Android

™

users, make sure Location is turned on as

well).

• Make sure your grill and phone are within 30 ft / 10 m of each other.

• Reset the grill by pressing and holding for 15 seconds, then try connecting again.

My grill is oine.

• Make sure the grill is plugged in. The grill may appear to be oine if it is unplugged, or if the

outlet does not have power.

• Refresh the VeSync menu by swiping down on the screen.

• Make sure your router is connected to the internet and your phone’s network connection is

working.

• Delete the grill from the VeSync app. Swipe left (iOS

) or tap and hold (Android), and tap Delete.

Then reconﬁgure your grill with the VeSync app.

Note: Power outages, internet outages, or changing Wi-Fi routers may cause your grill to go oine.

VESYNC APP TROUBLESHOOTING

Attributions

Apple App Store

is a trademark of Apple Inc.

Google, Android, and Google Play are trademarks of Google LLC.

Wi-Fi

is a registered trademark of Wi-Fi Alliance

Amazon, Alexa, and all related logos are trademarks of Amazon.com, Inc. or its aliates.

iOS is a registered trademark of Cisco Systems, Inc. and/or its aliates in the United States and

certain other countries.

The Bluetooth

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc.

and any use of such marks by Arovast Corporation is under license. Other trademarks and trade

names are those of their respective owners.