Use and Care Manual

VESYNC APP TROUBLESHOOTING

If your problem is not listed, please contact Customer Support (see page 32).

Why isn’t my oven connecting to the VeSync app?

• During the setup process, you must be on a secure 2.4GHz Wi-Fi

network. Conﬁrm

that the network is working correctly.

• Make sure the Wi-Fi password you entered is correct.

• Turn on Bluetooth

on your phone (for Android users, make sure Location is turned

on as well).

• Make sure your oven and phone are within 30 ft / 10 m of each other.

• Reset the oven by pressing and holding for 15 seconds, then try connecting again.

My oven is oine.

• Make sure the oven is plugged in. The oven may appear to be oine if it is unplugged,

or if the outlet does not have power.

• Refresh the VeSync menu by swiping down on the screen.

• Make sure your router is connected to the internet and your phone’s network

connection is working.

• Delete the oven from the VeSync app. Swipe left (iOS

) or tap and hold (Android), and

tap Delete. Then reconﬁgure your oven with the VeSync app.

Note: Power outages, internet outages, or changing Wi-Fi routers may cause your oven to go oine.

ATTRIBUTIONS

Apple App Store is a trademark of Apple Inc.

Google, Android and Google Play are trademarks of Google LLC.

Wi-Fi

is a registered trademark of Wi-Fi Alliance

Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its aliates.

iOS is a registered trademark of Cisco Systems, Inc. and/or its aliates in the United States and

certain other countries.

The Bluetooth

word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and

any use of such marks by Arovast Corporation is under license. Other trademarks and trade names

are those of their respective owners.