User Manual

18
Problem Possible Solution
The rice cooker will not turn
on.
Make sure the rice cooker is plugged into a powered outlet.
The rice cooker has a plastic
smell.
Any rice cooker may have a plastic smell from the manufacturing process.
This is normal. Follow the instructions for a Test Run (page 9) to
decrease the plastic smell. If the plastic smell does not decrease, contact
Customer Support (see page 21).
Food is undercooked, too
soft, or too hard.
Make sure the food to water ratio is correct.
Make sure you select the correct cooking function for the food you are
cooking.
Food boils over while
cooking.
Make sure the food to water ratio is correct.
Make sure the inner lid and steam cap are properly installed.
Display shows Error Code
“E1\E3”.
There is an open circuit in the temperature monitor. Contact Customer
Support (see page 21).
Display shows Error Code
“E2\E4”.
There is a short circuit in the temperature monitor. Contact Customer
Support (see page 21).
TROUBLESHOOTING
If your problem is not listed, please contact Customer Support (see page 21).