User Manual

20
TROUBLESHOOTING
Please use the following chart to troubleshoot your appliance. For further assistance, please contact
customer service (See Page 23).
Refrigerator
not working
Odor
Long-time
operation of
the
compressor
Light not
turning on
Doors won't
close properly
Loud noise
Door seal is
not tight
Water pan
overflows
Hot housing
Surface
condensation
Abnormal
noise
∙ Check if the appliance is connected to power
∙ Check if the plug is fully plugged into the outlet
∙ Check if the voltage is too low
∙ Check if there is a power failure or if partial circuits have
tripped
∙ Odorous foods should be tightly wrapped / sealed in
container
∙ Check for rotten food
∙ Clean inside of the refrigerator
∙ Long operation of the refrigerator is normal in summer when
the ambient temperature is high
∙ It is not recommended to store too much food in the
refrigerator
∙ Food should be cooled to room temperature before storing
into appliance
∙ The doors are opened too frequently
∙ Check if the appliance is connected to power
∙ Check if the light is damaged
∙ Have the light bulb replaced by qualified personnel
∙ The door is being blocked by refrigerator contents (Example:
Bulky food packages)
∙ Too much food is being stored in the refrigerator
∙ The refrigerator is tilted
∙ Check that refrigerator is level and stable on the floor
∙ Check interior accessories (Shelves, trays, etc.) are installed
properly and stable
∙ Remove dirt / debris on the door seal
∙ Heat the door seal and then cool to restore it; to heat, blow the
seal with an electric hair dryer, or use a hot towel
∙ There is too much food in the chamber or food stored contains
too much water, resulting in heavy defrosting
∙ The doors are not closed properly, resulting in frosting due to
entry of air, and increased water due to defrosting
∙ Heat dissipation of the built-in condenser via the housing,
which is normal
∙ When housing becomes hot due to high ambient temperature,
storage of too much food or shutdown of the compressor is shut
down; provide proper ventilation to facilitate heat dissipation
∙ Condensation on the exterior surface and door seals of the
refrigerator is normal when the ambient humidity is too high.
Wipe the condensation with a clean towel.
∙ Buzz: The compressor may produce buzzing sounds during
operation; the buzzing is loud, particularly upon start or stop.
This is normal.
∙ Creak: Refrigerant flowing inside of the appliance may produce
creaking sounds, which is normal.