Installation Guide
PROBLEM POSSIBLE CAUSE  SOLUTION
Burner will 
not ignite
There is no power to 
the cooktop
Plug into a grounded 3 prong outlet. Replace 
fuse or reset circuit breaker. 
Burner 
will not 
operate
First time use. Air 
still in the gas line. 
Turn on any one of the surface burner knobs 
to release air from the gas lines. 
Control knob is not 
set correctly.
Push in knob before turning to a setting.
The burner port is 
clogged.
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toothbrush or a straightened paper clip. 
Burner 
Flames are 
uneven, 
yellow and/
or noisy
Burner port(s) are 
clogged.
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toothbrush or a straightened paper clip.
Burner caps are not 
positioned properly.
Place burner caps so that the alignment pins 
are properly aligned with the slots. 
Propane gas is being 
used. 
The range should be converted to LP gas by 
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Burner 
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high or too 
low
Cooktop gas supply 
is not correct.
Ensure the range is set for the correct 
gas type. It is factory set for natural gas. If 
connected to LP gas the burners should be 
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kit supplied and the pressure regulator 
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technician.
The gas pressure is 
not correct.
Make sure the pressure regulator is installed 
correctly and the gas line pressure is correct.  
See Installation Instructions. 
Burner 
makes 
popping 
noises
The burner is wet. Allow the burner to dry before using. 
The burner cap and/
or gas spreader 
is not positioned 
correctly.
Place burner caps so that the alignment pins 
are properly aligned with the slots.
Excessive 
heat 
around 
cookware 
on cooktop
The cookware is not 
the proper size for 
the burner. 
Use cookware with a bottom surface 
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area and burner. Cookware should not 
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does not come up around the cookware. 
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