Owner Manual
22
Cooking 
results are 
not what 
expected
Using incorrect 
cookware
See the “Cookware” section. 
The control knob is 
not set to the proper 
heat level. 
See the “Controls” section. 
OVEN
PROBLEM POSSIBLE CAUSE  SOLUTION
Oven is not 
heating
No power to the 
oven 
Reset the circuit breaker or replace the 
fuse in the electrical box to your oven. 
Oven control not 
turned on 
Make sure the oven temperature has 
been selected.
Oven is not 
cooking evenly
Not using the correct 
bake ware or oven 
rack position 
Refer to cook charts for recommended 
rack position. Always reduce recipe 
temperature by 25 °F (15 °C) when 
baking with Convention Bake mode.
Oven display 
stays O. 
Power interruption Turn o power at the main power 
supply (fuse or breaker box). Turn 
breaker back on. If condition persists, 
call for service.
Cooling fan 
continues to 
run after oven 
is turned o
The electronic 
components have 
not yet cooled 
suciently
The fan will turn o automatically 
when the electronic components have 
cooled suciently. 
Oven light is 
not working 
properly
Light bulb loose or 
burned-out. 
Reinsert or replace the light bulb. 
Touching the bulb with ngers may 
cause the bulb to burn out. 
Oven light 
stays on
Door is not closing 
completely
Check for obstruction in oven door. 
Check to see if hinge is bent or door 
switch broken.
Cannot remove 
lens cover
Soil build-up around 
the lens cover.
Wipe lens cover area with a clean, dry 
towel prior to attempting to remove 
the lens cover.
Clock and timer 
are not working 
properly
No power to the 
oven
Reset the circuit breaker or replace the 
fuse in the electrical box to your oven. 
Excessive 
Moisture
When using bake mode, preheat 
the oven rst. Convection Bake and 
Convection Roast will eliminate any 
moisture in the oven. 
Porcelain Chips
Porcelain interior 
is bumped by oven 
racks
When removing and replacing oven 
racks, always tilt racks upward and do 
not force them to avoid chipping the 
porcelain. 
FOR MORE HELP, VISIT OR CALL THE CUSTOMER 
SUPPORT LINE AT 1-888-784-3108.










