Use and Care Manual
21
Cakes high in middle with crack 
on top
•
Oven temperature too high
•
Baking time too long
•
Pans touching each other or oven walls
•
Incorrect rack position
•
Pan size too small
Pie crust edges too brown
•
Oven temperature too high
•
Edges of crust too thin
COOKTOP
PROBLEM POSSIBLE CAUSE  SOLUTION
Burner will 
not ignite
There is no power to 
the cooktop
Plug into a grounded 3 prong outlet. Replace 
fuse or reset circuit breaker. 
Burner 
will not 
operate
First time use. Air 
still in the gas line. 
Turn on any one of the surface burner knobs 
to release air from the gas lines. 
Control knob is not 
set correctly.
Push in knob before turning to a setting.
The burner port is 
clogged.
Clean burner port opening using a sti, nylon 
toothbrush or a straightened paper clip. 
Burner 
Flames are 
uneven, 
yellow and/
or noisy
Burner port(s) are 
clogged.
Clean burner port opening using a sti, nylon 
toothbrush or a straightened paper clip.
Burner caps are not 
positioned properly.
Place burner caps so that the alignment pins 
are properly aligned with the slots. 
Propane gas is being 
used. 
The range should be converted to LP gas by 
a qualied technician.
Burner 
ame is too 
high or too 
low
Cooktop gas supply 
is not correct.
Ensure the range is set for the correct 
gas type. It is factory set for natural gas. If 
connected to LP gas the burners should be 
converted to LP gas with the orice/injector 
kit supplied and the pressure regulator 
converted to the LP gas setting by a qualied 
technician.
The gas pressure is 
not correct.
Make sure the pressure regulator is installed 
correctly and the gas line pressure is correct.  
See Installation Instructions. 
Burner 
makes 
popping 
noises
The burner is wet. Allow the burner to dry before using. 
The burner cap and/
or gas spreader 
is not positioned 
correctly.
Place burner caps so that the alignment pins 
are properly aligned with the slots.
Excessive 
heat 
around 
cookware 
on cooktop
The cookware is not 
the proper size for 
the burner. 
Use cookware with a bottom surface 
approximately the same size as the cooking 
area and burner. Cookware should not 
extend more than 1” (2.5 cm) outside the 
cooking area. Adjust the ame so that it 
does not come up around the cookware. 










