Full Product Manual
33 
PROBLEM  POSSIBLE CAUSE  SOLUTION 
Burner flame 
is too high or 
too low 
Cooktop gas 
supply is not 
correct. 
Ensure the range is set for the 
correct gas type. It is factory set for 
natural gas. If connecting to LP 
gas, the burners should be 
converted to LP gas with the orifice 
kit supplied and the pressure 
regulator converted to the LP gas 
setting by a qualified technician. 
The gas pressure 
is not correct. 
Make sure the pressure regulator is 
installed correctly and the gas line 
pressure is correct. See Installation 
Instructions. 
Burner 
makes 
popping 
noises 
The burner is wet. 
Allow the burner to dry before 
using. 
The burner cap 
or gas spreader is 
not positioned 
correctly. 
Place burner caps so that the 
alignment pins are properly 
aligned with the slots. 
Cooking 
results are 
not what 
expected 
Using incorrect 
cookware. 
See the "Using The Proper 
Cookware" section. 
The control knob 
is not set to the 
proper heat level. 
See the "Using The Gas Surface 
Burners" section. 
Unable to 
maintain a 
rolling boil 
or will not 
cook fast 
enough 
Using improper 
cookware. 
Use pans with flat bottoms and 
that match the diameter of the 
cooktop burner selected. Adjust 
flame so that flame does not 
extend beyond edge of pot. See 
the "Using The Proper Cookware" 
section. 
Using large 
cookware 
without lid. 
Large pots and pans can lose a lot 
of heat from the top. Cover pot or 
pan with a lid to retain heat better. 










